• Decompose customer requirements from workshops and discovery into structured product requirements, system architecture, and technical specifications • Design end-to-end solution architecture for each customer challenge, scope into a milestone driven project plan, mapped to product roadmap • Map customer requirements to product capabilities — identifying what's reusable, what's custom, and what should become platform features • Create technical scoping documents with effort estimates, dependencies, risks, and milestone definitions for every engagement • Coordinate with engineers (Applied AI and Core engg.) to ensure architecture-driven execution • Participate in customer workshops and technical deep-dives, serving as the technical authority on what's feasible, what's optimal, and what the trade-offs are • Define integration architecture for enterprise systems: legacy ERPs, CRMs, MES, PLMs and IoT platforms • Establish reusable architecture patterns and reference implementations that accelerate future customer deployments • Own the technical proposal and SOW inputs — ensuring commercial commitments are technically grounded

• Support enterprise-level initiatives with a focus on healthcare payer systems • Help design and guide scalable, secure, and innovative solutions

• Drive technical strategy on Honeycomb's largest, most complex deals, partnering with Strategic AEs and Sales Leadership across the region. • Lead discovery, solution design, and executive conversations that connect Honeycomb's platform to real engineering and business priorities. • Own the technical win. Shape the success criteria, guide the POCs, run competitive bake-offs, and build stakeholder conviction from first call to close. • Advise engineering leaders and executives at global enterprises on AI-era observability, modern operations, and how great teams build and run software. • Turn complex customer environments into clear architectures and solution narratives that land with both developers and decision-makers. • Leverage AI tools and get efficient and creative while maintaining accuracy and reliability. Human-in-the-loop is a real thing! • Get hands-on when it matters. Instrument apps, unblock technical issues, and help customers prove outcomes in real environments. • Build things that scale: technical content, reusable demos, repeatable architectures, and bring thought leadership that makes the whole team better. • Deliver demos, workshops, and presentations that move people, not just inform them. • Work across Sales, Product, Marketing, Field Engineering, and DevRel to sharpen the go-to-market motion and improve how we show up for customers. • Bring field signals back into the company. Help shape the product direction and demo strategy. • Mentor peers and model the judgment and autonomy this role demands. Illustrate a clear path to broader leadership.

• Definir estándares de arquitectura y lineamientos SRE. • Traducir requerimientos de negocio en decisiones técnicas robustas. • Liderar y coordinar técnicamente al equipo SRE.