Title: Reference Services Supervisor - LIB65010012 Location: Raleigh, NC time type Full time job requisition id JR-110992 Agency Dept of Natural and Cultural Resources Division State Library Job Classification Title Library Supervisor (NS) Position Number 65010012 Grade NC14 About Us The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team! Description of Work The State Library of North Carolina is seeking a well-rounded Reference Services Supervisor to join our team! This position serves as the Reference Services Unit Supervisor, a primary reference librarian and public services liaison. This position oversees the management of access services functions including library card registration, circulation, patron records management, interlibrary loan, and tracking and reporting in-house use statistics. This position also oversees the management of reference and research services functions including training professional and paraprofessional staff for reference desk and chat reference service and scheduling service desk shifts. This position has the potential for hybrid work with a minimum of four days per week onsite. Key Responsibilities • Directly supervising unit staff, including two professional librarians and two paraprofessionals. • Coordinating onsite and virtual reference desk staffing schedules and protocols. • Overseeing and managing the GHL reading room, reference and research services, circulation and ILL, patron database and library card applications, and chat reference service and training. • Providing expert reference and research assistance and training to professional colleagues, state government employees, and public researchers in-person and online. Actively participating in the library’s reference desk rotation weekly and approximately one Saturday per month. • Leading the library’s cross-functional Reference Team, responsible for educating GHL staff on reference service to the public, including topical instruction for potential reference questions; setting annual program goals and educational activities/presentations; and evaluating program outcomes/impact. • Coordinating with the Outreach Librarian and the Education & Instruction Librarian to present GHL’s public outreach and educational programs, including State Library tours. • Coordinating with the SLNC communications team to create print and online informational, promotional, and service awareness materials and videos for general and targeted audiences. Knowledge Skills and Abilities/Management Preferences Recruitment Range: $52,592-$86,026 To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred: - Demonstrated experience supervising professional and/or paraprofessional staff. - Demonstrated experience managing public services in an academic, public, and/or special library. - Demonstrated experience developing and/or updating instruction and training materials. - Demonstrated experience applying intellectual property rights and/or federal copyright law relative to libraries/interlibrary loan. - Demonstrated experience supporting researchers in one of the following disciplines: North Carolina history, government, and/or family history. Position/Physical Requirements - Typical work schedule is Monday-Friday, 8-5, approximately one Saturday per month, 8:15am-1:15pm. Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. This position is located at: 109 East Jones Street, Raleigh, NC 27601 Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Master’s degree in library and information science or a related discipline from an appropriately accredited institution and four years of professional librarian experience related to the area of assignment or an equivalent combination of education and experience. Division Description The State Library of North Carolina is a Division of the North Carolina Department of Natural and Cultural Resources (DNCR) and includes four Sections. These Sections are the Accessible Books and Library Services (ABLS), Government and Heritage Library (GHL), Library Development (LD), and Administration. ABLS provides physical and digital materials, programs, and services to North Carolina residents who cannot use standard print materials due to visual, physical, or reading disabilities. GHL is a hybrid library that is the permanent repository for state government publications, and collects and provides information about North Carolina government, history, culture, people, and environment. LD provides services to libraries across North Carolina, including the administration of state and federal grants, continuing education, a library catalog and resource sharing consortia, certification for public librarians, and statewide library programs and services. Administration includes Division leadership, administrative support, budget, a human resources liaison, and the communications team. Click here to learn about employee perks and benefits. Click here to see the Total Compensation Calculator. Supplemental and Contact Information The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. - Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. - Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers. - Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks. - Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. Veteran’s and National Guard Preference Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Employment Eligibility It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Devyn Kirksey