The Principal, Process Management & Continuous Improvement serves as the enterprise leader for process excellence, continuous improvement, and the integration of change across business operations, IT, and corporate functions. This role applies structured project management and change management disciplines to analyze current processes, design improved solutions, and drive successful adoption of new processes, technologies, and ways of working. The Principal, Continuous Improvement & Process Management treats change as a project—or a defined workstream within larger initiatives—ensuring that process improvements are implemented effectively; stakeholders are engaged, and benefits are realized. The ideal candidate is both analytically strong and people-focused, able to translate operational insight into sustainable change. This role is responsible for identifying, prioritizing, and driving improvements to how the organization operates—ensuring processes are efficient, scalable, and sustainable. The Principal leads enterprise efforts to standardize workflows, embed lessons learned from root cause analyses (RCA), and ensure that improvements are effectively implemented and adopted across the organization. In partnership with all organizational functional groups and PMO, this role ensures that process and behavior changes associated with projects, operational changes, and RCA follow-up actions are executed with discipline and consistency. This role acts as both a strategic leader and hands-on driver of improvement, enabling the organization to continuously evolve while maintaining reliability, control, efficiency, and operational excellence.   RESPONSIBILITIES: Process Analysis & Improvement - Analyze current-state processes using data, stakeholder input, and workflow mapping techniques. - Identify inefficiencies, risks, and opportunities for improvement across Operations, IT, and business functions. - Design future-state processes that improve efficiency, quality, reliability, and scalability. - Document process maps, standard operating procedures (SOPs), and supporting artifacts. Continuous Improvement Leadership - Lead enterprise-wide continuous improvement initiatives focused on efficiency, quality, reliability, and scalability. - Identify and prioritize process improvement opportunities across Operations, IT, and corporate functions. - Apply structured methodologies (Lean, Six Sigma, Kaizen, PDCA) to deliver measurable business outcomes. - Establish and maintain a continuous improvement roadmap aligned with organizational priorities. - Drive a culture of continuous improvement, accountability, and operational excellence. Process Management & Standardization - Define, document, and maintain enterprise process standards, workflows, and SOPs. - Ensure consistency and standardization of key operational and business processes across functions. - Implement process governance practices to ensure sustainability and compliance. - Continuously evaluate and refine processes based on performance data, feedback, and operational needs. Root Cause Analysis (RCA) Integration & Follow-Through - Collaborate with the Project Manager of Cause Analysis and Change Management to ensure RCA findings are translated into actionable process improvements and sustainable solutions. - Maintain visibility into recurring issues and systemic risks to inform improvement priorities. - Integrate lessons learned into process documentation, standards, and training. PMO Enablement & Change Advisory - Serve as a subject matter expert (SME) for process improvement and change enablement across the PMO. - Consult with project and program managers to ensure process and behavior changes are effectively embedded within their initiatives. - Provide guidance on stakeholder engagement, adoption strategies, and process implementation approaches. - Partner with PMO leadership to elevate organizational capability in process and change execution.   Change Management & Adoption (Project-Based) - Lead change initiatives as standalone projects or as defined workstreams within larger programs. - Develop and execute change management plans, including stakeholder analysis, communication plans, training support, and adoption metrics. - Coordinate change activities with PMO, IT, Operations, and Change Management governance bodies. - Ensure process and technology changes are understood, adopted, and embedded into day-to-day operations. - Track change risks, resistance, and mitigation actions throughout the project lifecycle. - Capture lessons learned and contribute to organizational knowledge repositories. - Reinforce accountability for sustaining improvements post-implementation. Cross-Functional Leadership & Collaboration - Act as a central connector across Operations, IT, PMO, and business functions for improvement initiatives. - Facilitate cross-functional workshops to align on process design, improvements, and implementation plans. - Communicate progress, risks, and outcomes to executive stakeholders. - Promote alignment, transparency, and shared accountability across teams. Training, Enablement & Culture - Support the development of a continuous improvement mindset across the organization. - Collaborate with the Director of Training & Development to develop and deliver training on process management, continuous improvement, and change practices. - Promote a “learn, don’t blame” culture by leveraging RCA insights and continuous improvement principles. - Reinforce process discipline and operational excellence across all levels of the organization. - Model company values: Honest, Nice, Smart, and Passionate.

The Principal, Process Management & Continuous Improvement serves as the enterprise leader for process excellence, continuous improvement, and the integration of change across business operations, IT, and corporate functions. This role applies structured project management and change management disciplines to analyze current processes, design improved solutions, and drive successful adoption of new processes, technologies, and ways of working. The Principal, Continuous Improvement & Process Management treats change as a project—or a defined workstream within larger initiatives—ensuring that process improvements are implemented effectively; stakeholders are engaged, and benefits are realized. The ideal candidate is both analytically strong and people-focused, able to translate operational insight into sustainable change. This role is responsible for identifying, prioritizing, and driving improvements to how the organization operates—ensuring processes are efficient, scalable, and sustainable. The Principal leads enterprise efforts to standardize workflows, embed lessons learned from root cause analyses (RCA), and ensure that improvements are effectively implemented and adopted across the organization. In partnership with all organizational functional groups and PMO, this role ensures that process and behavior changes associated with projects, operational changes, and RCA follow-up actions are executed with discipline and consistency. This role acts as both a strategic leader and hands-on driver of improvement, enabling the organization to continuously evolve while maintaining reliability, control, efficiency, and operational excellence.   RESPONSIBILITIES: Process Analysis & Improvement - Analyze current-state processes using data, stakeholder input, and workflow mapping techniques. - Identify inefficiencies, risks, and opportunities for improvement across Operations, IT, and business functions. - Design future-state processes that improve efficiency, quality, reliability, and scalability. - Document process maps, standard operating procedures (SOPs), and supporting artifacts. Continuous Improvement Leadership - Lead enterprise-wide continuous improvement initiatives focused on efficiency, quality, reliability, and scalability. - Identify and prioritize process improvement opportunities across Operations, IT, and corporate functions. - Apply structured methodologies (Lean, Six Sigma, Kaizen, PDCA) to deliver measurable business outcomes. - Establish and maintain a continuous improvement roadmap aligned with organizational priorities. - Drive a culture of continuous improvement, accountability, and operational excellence. Process Management & Standardization - Define, document, and maintain enterprise process standards, workflows, and SOPs. - Ensure consistency and standardization of key operational and business processes across functions. - Implement process governance practices to ensure sustainability and compliance. - Continuously evaluate and refine processes based on performance data, feedback, and operational needs. Root Cause Analysis (RCA) Integration & Follow-Through - Collaborate with the Project Manager of Cause Analysis and Change Management to ensure RCA findings are translated into actionable process improvements and sustainable solutions. - Maintain visibility into recurring issues and systemic risks to inform improvement priorities. - Integrate lessons learned into process documentation, standards, and training. PMO Enablement & Change Advisory - Serve as a subject matter expert (SME) for process improvement and change enablement across the PMO. - Consult with project and program managers to ensure process and behavior changes are effectively embedded within their initiatives. - Provide guidance on stakeholder engagement, adoption strategies, and process implementation approaches. - Partner with PMO leadership to elevate organizational capability in process and change execution.   Change Management & Adoption (Project-Based) - Lead change initiatives as standalone projects or as defined workstreams within larger programs. - Develop and execute change management plans, including stakeholder analysis, communication plans, training support, and adoption metrics. - Coordinate change activities with PMO, IT, Operations, and Change Management governance bodies. - Ensure process and technology changes are understood, adopted, and embedded into day-to-day operations. - Track change risks, resistance, and mitigation actions throughout the project lifecycle. - Capture lessons learned and contribute to organizational knowledge repositories. - Reinforce accountability for sustaining improvements post-implementation. Cross-Functional Leadership & Collaboration - Act as a central connector across Operations, IT, PMO, and business functions for improvement initiatives. - Facilitate cross-functional workshops to align on process design, improvements, and implementation plans. - Communicate progress, risks, and outcomes to executive stakeholders. - Promote alignment, transparency, and shared accountability across teams. Training, Enablement & Culture - Support the development of a continuous improvement mindset across the organization. - Collaborate with the Director of Training & Development to develop and deliver training on process management, continuous improvement, and change practices. - Promote a “learn, don’t blame” culture by leveraging RCA insights and continuous improvement principles. - Reinforce process discipline and operational excellence across all levels of the organization. - Model company values: Honest, Nice, Smart, and Passionate.

Job DetailsJob Location: Smart Circle International - Newport Beach - Newport Beach, CA 92660Salary Range: $85,000.00 - $90,000.00 Salary/yearThe Lead Campaign Manager – Telecommunications will be the main point of contact for multiple assigned Telecommunications clients in the Door to Door, Retail, and Business to Business channels. The role combines relationship management, strategic planning, and operational execution collaborating with internal teams such as Analytics, Finance, Compliance, and Legal in addition to our third-party sales offices. The ideal candidate will apply their strong foundation in account management to establish themselves as the main point of contact, strengthen and build relationships, leverage their resources for troubleshooting/escalation resolution, identify opportunities for efficiencies, and keep initiatives on task. This role is suited for someone with technology experience (Salesforce, Tableau, program management tools) and excellent organizational, communication, initiative taking, and multitasking skills. Smart Circle is a fast-paced entrepreneurial environment, and this role is best suited for someone with the ability to deliver quality results for time-sensitive tasks/projects and balance multiple projects simultaneously. The Basics: Location: WFH/Remote - U.S. Based Only Compensation: $85,000-$90,000/year, commensurate with experience Travel: Up to 5% Reports To: Senior Campaign Manager What You’ll Do: Serve as the single point of contact for assigned clients managing all communications and campaign related issues ensuring the client’s needs are met while aligning with company objectives. Daily account support such as office and sales rep onboarding/offboarding, asset management, leads & permits, incentive management, troubleshooting, compliance, and meeting client standards. Lead weekly client and field team calls to discuss open action items, progress, and proposed solutions. Maintain agendas, action item logs (AILs), and call recaps. Use feedback to improve systems, tools, and processes. Communicate with the field team’s key leaders regarding program metrics/KPIs, expansion opportunities, offer and product updates, etc. Collaborate with internal teams to ensure seamless service delivery and client satisfaction. Create and maintain account documents such as Standard Operation Procedures, Action Item Logs, and Program Welcome Emails in the Project Management Tool. Contribute to additional projects or responsibilities as needed to support team and business objectives Additional responsibilities may be assigned as needed to support team and organizational priorities What You’ll Bring: Minimum 3+ years of project or campaign management experience, preferably within a fast-paced, entrepreneurial environment Prior experience in the Telecommunications industry or with Telecommunications clients required Prior account management experience required, including demonstrated ability to engage and communicate effectively across varying levels of a client’s organizational hierarchy (from frontline to executive stakeholders) Exceptional organizational and time management skills with the ability to prioritize and manage multiple projects simultaneously under tight deadlines Proven track record of delivering projects in alignment with defined scope, timeline, and business objectives. Strong professional communication and client relationship management skills, both written and verbal, with the ability to navigate cross-functional internal teams and external client stakeholders High proficiency with Salesforce and experience leveraging data dashboards and CRM systems for program oversight and performance tracking Proficiency with program management tools (such as ClickUp) to manage workflows, task assignments, and project timelines Strong command of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) for daily communications, reporting, and presentation development Positive, self-starter attitude with a proactive, solution-oriented approach to problem solving and continuous improvement Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. Smart Circle operates from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit smartcircle.com to learn more! Why You’ll Love It Here: Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive when they’re in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move matters so if you're looking for a place where ambition is celebrated and growth is tangible, Smart Circle may be the place for you! Total Rewards: Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision and company paid Basic Life insurance, opportunity to enroll in Voluntary Life plans, Employee Assistance Program, 401K with employer match, employee referral program, home office stipend and opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development. Equal Opportunity Employer: Smart Circle is an Equal Opportunity Employer, committed to building a workplace where every individual is valued, respected, and empowered to grow, regardless of background or identity. We recruit, hire, evaluate, and promote based on talent and potential, without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. Discrimination or harassment of any kind has no place here, and we expect every team member to uphold a culture of dignity and respect. In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position: the estimated annual compensation range for this role is $85K - 90K$. The compensation range reflects the Company’s reasonable expectation at the time of posting. Exact compensation for this role will be determined based on permissible, non-discriminatory factors such as candidates’ qualifications, skills, and experience. DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT As part of your job application and our evaluation of your candidacy, we collect, receive, maintain, and use your personal information, which as used herein, means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. The following is the personal information we may collect as part of the application process: Personal contact details, such as name, title, address, telephone number, and email address; and Application information, such as your qualifications, skills, education, references, and other information that may be in your resume, cover letter, and materials you provide to us when applying for employment. 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JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Energy and Sustainability Manager – JLL What this job involves: As an Energy and Sustainability Manager at JLL, you'll lead the development and execution of comprehensive energy management strategies for our clients' diverse real estate portfolios, including commercial offices and mission-critical data centers. This role combines strategic planning with hands-on technical expertise to deliver measurable energy savings, reduce carbon emissions, and advance sustainability goals. You'll serve as a trusted advisor to clients, leveraging JLL's industry-leading energy and sustainability services to identify, prioritize, and implement capital projects and operational improvements that drive both environmental and financial value. This position offers the opportunity to make a significant impact on corporate sustainability objectives while working with cutting-edge technologies and collaborating with top-tier professionals across JLL's global platform. What your day-to-day will look like: - Develop and execute energy management strategies for clients' real estate portfolios, implementing programs to achieve savings goals and targets within established timelines - Manage energy benchmarking and assessment using Energy Star Portfolio Manager and internal software platforms, analyzing consumption metrics to identify opportunities and create control plans that sustain energy savings - Lead data center energy optimization initiatives, including assessment of cooling systems, power distribution efficiency (PUE), and implementation of advanced monitoring and control strategies for high-density computing environments - Conduct ASHRAE Level 1 and Level 2 on-site energy audits, identifying and prioritizing energy capital projects such as HVAC upgrades, lighting retrofits, building envelope enhancements, and controls strategies - Develop financial analyses and business cases for energy projects to support budgeting and approval processes - Provide clear and concise reporting of energy and sustainability activities, metrics (cost savings, CO2 reductions, water conservation), and achievements to clients through presentations and regular communications - Advise, coach, and support building staff (facility managers, engineers, technicians) in identifying, scoping, and implementing energy efficiency improvements across portfolio sites Required Qualifications: - Bachelor's degree in engineering (electrical, mechanical, or industrial) or equivalent work experience - Extensive experience with energy conservation, energy management, performance contracting, or energy engineering - Demonstrated experience with data center energy management, including knowledge of cooling optimization, power distribution, UPS systems, and data center infrastructure management (DCIM) tools - Working knowledge of HVAC, electrical, mechanical, building automation and control systems across commercial offices and data centers - Exceptional oral and written communication skills with proven ability to present information to all levels of management - Strong project management and leadership skills with excellent analytical, organizational, and time management capabilities - Proficiency in Excel, Word, Outlook, PowerPoint, and online software platforms with ability to use spreadsheets and advanced data analysis applications Preferred Qualifications: - LEED accreditation (AP or Green Associate) - Experience collaborating with cross-functional teams and publishing best practice case studies - Knowledge of renewable energy solutions, energy supply procurement strategies, and building intelligence tools - Track record of active participation in business development and sales processes - Self-starter with demonstrated ability to multi-task, bring alternate perspectives to analysis, and deliver excellent customer service Location: DC/Virginia – Remote This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 102,050.00 – 102,050.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Richmond, VA, Washington, DC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.