Become a part of our caring community The Manager, Clinic/Center Administration, is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) leverages strategic leadership to launch a new center or manage an existing center which has an established significant patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, effective financial management, and high patient satisfaction. The CA develops and implements staffing plans, policies, and procedures, and collaborates with clinicians to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific details may vary by market/center at the discretion of local leadership. KEY RESPONSIBILITIES Leadership & Operational/Organizational Management: • Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules. • Ensure adherence to state and federal regulations. • Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results. • Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming. • Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development • Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers. • Monitor and improve NPS Scores, providing explanations and conducting service recovery requests. • Foster effective collaboration and communication with colleagues, patients, and key stakeholders. • Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc. Clinical/Patient Management: • Commitment to creating patient-centric environments and fostering a culture of care and connection. • Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making. • Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition. • Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations. • Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities. • Collaborate with providers on patient terminations in compliance with regulations Dyad Partnership: • Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high-performing teams with clinical and operational staff. • Maintain regular communication to align on performance, strategies, and team management. • Ensure unified decision-making and consistent messaging for cohesive leadership. • Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes. • Manage clinic/market dynamics and engagement interdependently. • Monitor and communicate incentive plans effectively. • Develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout. Use your skills to make an impact Required Qualifications: • Must be able to work on-site at assigned Center(s). • 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams. • Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations. • Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools. • Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff. • Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB. • Candidates selected for this job will be required to adhere to Humana’s flu vaccine policy. • Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance. Preferred Qualifications: • Bachelor’s degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor’s degree, 5+ years of Healthcare Administration/Leadership experience • Basic knowledge of Population Health Strategy • Familiarity with Medicare • Experience managing a budget of $500,000+ Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Manages all scheduling and timekeeping functions for WVU Medicine’s Staffing Solutions Program, currently an internal resource pool of nurses and surg techs that travel to any hospital system-wide to fill critical staffing needs. The successful candidate will be organized, detail oriented, and a strong communicator who is able to manage multiple commitments at one time to hit payroll deadlines. This position includes receiving and responding to communication outside of normal business hours, as well as working every other Sunday as needed to prepare for payroll sign off. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: - High school diploma or equivalent plus 2 years of experience working with payroll, timekeeping or scheduling of hourly employees. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: - Experience using kronos for scheduling and timekeeping - Experience working in a healthcare setting, specifically with nurses and surg techs CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. - Timekeeping and Schedule Management: - Handle timekeeping functions, including obtaining, entering and posting schedules, managing time off requests, coding hours to the correct cost centers, and ensuring accuracy with high attention to detail. - Ensure all incentives are tracked, entered, and updated according to each facility’s offerings. - Monitor, calculate, code and submit stipends. - Sign off on timecards and ensure that employees’ hours are recorded correctly. - Investigate payroll discrepancies and submit historical corrections as needed. - Manage and oversee transition to new scheduling and/or timekeeping applications. - Communication and Coordination: - Communicate effectively with staff, colleagues, onsite managers, etc through various channels, including phone, email, and text. - Maintain open lines of communication with staff to manage schedules, answer inquiries, and follow up on timekeeping-related issues. - Collaborate with cross-functional teams and share documents efficiently to ensure coordination across departments. - Organization and Reporting: - Maintain and update tracking spreadsheets, ensuring all data is up to date and accurate, with proficiency in Excel (e.g., using filters, organizing information). - Organize multiple tasks and deadlines related to timekeeping, schedules, and follow-ups, ensuring timely completion of all responsibilities. - Develop a system to track email and text communication to ensure no messages are missed or overlooked. Keep track of email and text message communication, organizing and following up on messages that require action. - Ownership and Initiative: - Take ownership of your role, drive initiatives, and respond proactively without needing prompts from others. - Ensure all responsibilities are executed with high levels of efficiency, organization, and attention to detail. - Schedule time appropriately to ensure all deadlines for scheduling and payroll are met. SKILLS AND ABILITIES: - Ability to work every other Sunday to support payroll and timekeeping processes. - Strong organizational and multitasking abilities to manage repetitive tasks and deadlines. - Proficiency in Excel, with the ability to filter, track, and organize data effectively. - Experience with timekeeping or payroll systems is preferred. - Excellent communication skills, with the ability to manage varied communication methods (text, email, phone). - Proactive, self-motivated, and able to take initiative in a fast-paced environment. - Comfortable using personal devices (cell phone) for work-related communication. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: SYSTEM West Virginia University Health System Cost Center: 574 SYSTEM Strategic Staffing Solutions

Administrative Assistant II The Administrative Assistant II provides essential program and operational support to the Division of Environmental Health Science and Practice (DEHSP). This role supports daily administrative functions, coordination activities, and program operations to ensure efficient execution of division priorities. The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced federal environment. Compensation & Benefits: Estimated Starting Salary Range for Administrative Assistant II: $80,000 - $85,000 Pay commensurate with experience. Full -ime benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Administrative Assistant II Responsibilities Include: Program and Operational Support - Coordinate daily administrative operations, including managing calendars, organizing shared resources, and supporting workflow coordination across the team - Serve as a central point of contact for incoming requests, ensuring tasks are routed and tracked appropriately - Monitor ongoing administrative processes and identify opportunities to improve efficiency and organization - Support leadership and program staff by providing timely access to information, documentation, and operational data Meeting and Event Coordination - Schedule and coordinate meetings, conference calls, and virtual events - Prepare meeting materials including: agendas, presentations, and briefing documents - Provide logistical support for meetings, including room reservations, setup, and technical coordination - Document key discussions and distribute meeting summaries and action items Records and Documentation Management - Maintain files and records in accordance with federal, HHS, CDC, and division policies - Develop and maintain standard operating procedures (SOPs) and administrative documentation under leadership direction - Ensure documents and records are organized, accurate, and easily accessible within shared systems Travel and Expense Coordination - Coordinate domestic and international travel using CDC and HHS systems - Prepare and track travel authorizations, vouchers, and supporting documentation - Monitor travel requests, approvals, and required training to ensure compliance with federal guidelines - Track and report expenses for reimbursement and program reporting purposes Communications and Office Support - Manage correspondence and distribute communications to appropriate personnel - Support office operations including: monitoring equipment, managing supplies, and coordinating maintenance needs - Assist with conference coordination, including preparation and tracking of required documentation - Serve as a liaison for internal communications and operational updates Administrative Assistant II Experience, Education, Skills, Abilities requested: - Bachelor’s degree or equivalent experience - 3–5 years of administrative or program support experience, preferably in a federal or public health environment - Experience supporting multiple stakeholders and managing competing priorities - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) - Strong organizational, communication, and problem-solving skills - Experience supporting CDC or other federal agencies - Familiarity with federal travel systems and administrative processes - Experience with records management and document control systems - Ability to work independently and resolve problems without constant supervision - Excellent written and verbal communication skills - Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) - Must pass the pre-employment qualifications of Cherokee Federal Company Information: Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com. Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles: - Administrative Assistant II (Federal Programs) - Program Support Specialist - Federal Administrative Support Specialist - Program Operations Coordinator - Administrative Program Coordinator - Government Program Assistant - Office Operations Specialist (Federal) - Administrative Services Specialist Keywords: - Program Coordination - Administrative Support - Workflow Management - Task Tracking - Records Management - Knowledge Management Systems - Document Control - SOP Development Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. #LI-SH1

• Monitor and manage emails, client communications, and internal channels (including chats and Zingle) • Assist in drafting, reviewing, and responding to emails • Perform data entry and maintain accurate records across systems • Schedule messages, reminders, and follow-ups, ensuring timely confirmations • Support staffing managers with event-day logistics (check-ins and check-outs) • Prepare and send client quotes using existing workflows and tools • Schedule and manage follow-up communications with clients • Draft and prepare contracts as required • Work extensively with Zoho One (especially Books and CRM) to manage and streamline operations • Support sales pipeline management and client follow-ups • Handle advanced CRM and contract management tasks • Provide broader administrative and executive support • Assist with basic marketing tasks and process documentation • Identify opportunities to improve workflows and operational efficiency