• Database Proficiency - Strong working knowledge of relational databases, specifically SQL Server and PostgreSQL. - Capable of writing and optimizing queries for diagnostics, debugging, and data validation. • Log Aggregation & Monitoring Tools - Experience using Datadog is a strong advantage (our primary observability tool). - Familiarity with any similar platforms (e.g., Splunk, ELK, New Relic) is acceptable. • Application Debugging & Root Cause Analysis - Ability to read and run application code, even without full-stack developer experience. - Strong analytical thinking to independently investigate issues and trace them to their root causes. • Version Control - Proficiency with Git and understanding of common workflows (e.g., branching, pull requests). - Ability to navigate codebases to support investigations. • Cloud & DevOps Exposure - Practical experience with cloud environments such as AWS, Azure, or GCP. - Understanding of basic DevOps practices, deployment pipelines, and service configurations. • Incident Management - Skilled in creating, managing, and prioritizing production incident tickets. - Experience in alerting and coordinating emergency response - Capable of coordinating resolution efforts across teams and maintaining timelines. • Communication & Coordination - Excellent written communication is essential for maintaining transparency with stakeholders. - Must know when to escalate issues to the engineering team and how to do so effectively. - Should confidently act as the bridge between frontline support and engineering. • Documentation & Knowledge Sharing - Responsible for creating and updating SOPs, runbooks, and entries in our internal wiki or knowledge base. - Ensures documentation remains current and actionable for both support and engineering teams.

• Establishes and maintains productive, professional relationships with assigned customers and brokers • Collaborates with Distribution and all internal partners to meet customer’s expectations and provide value-added solutions and meet growth and persistency objectives and manage customer’s expectations, provide value-added service solutions, and promote our powerfully simple and agile model. • Understands key brokers and customers within the assigned market/territory. • Partners with Sales and Executive and Account Manager on renewal preparation, strategy and delivery. • Ensure timely and accurate delivery of all renewals. • Maintain all renewal documentation and actions. • Assist in pipeline management within Salesforce (CRM) • Utilize Salesforce to manage all service requests, ensure all relevant customer, and broker activities are clearly documented. • Partnering with the Implementation team to ensure that all new groups have successfully been activated and ensuring all broker and client expectations have been achieved. • Takes complete ownership and accountability for all service-related requests (outside of CS score of responsibilities) and follows up through completion and confirmation back to customers to meet their expectations along with internal SLA’s. • Service requests include but not limited to product/policy questions, administrative changes, billing concerns, claims inquiries, enrollment completion, customer education, general account management support • Proactively communicates with customers and helps guide and educate them on all tools and resources available to them for future needs by understanding our product portfolio and the details of each product. • Develops and maintains excellent working relationships with the Account Manager and Sales Executive in the assigned market/territory as well as all other internal business partners.

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team! In this role, you will be responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls, emails from customers to answer questions, process requests for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines. This is a remote / work-from-home position. What You Will Do: - Answer and return calls from policyholders and agents effectively and professionally. - Addresses customer complaints and determines appropriate solution. - Process daily requests from agents and policyholders with high accuracy. - Complete ongoing training with products and processes within the customer service department. - Daily review and preparation of all incoming documents and policyholder requests received in office. - Assist with daily workflow and distribution of processing by scanning and indexing to Onbase. - Be in constant communication with team concerning incoming documents from policyholders and agents throughout the day. - Assist with return mail and proper follow up. - Assist with the distribution and mailing of outgoing letters generated by the customer service team. - Watch for trends, issues or potential fraud along with assisting with agent practice investigation. - Assist with complaint research, follow-up and resolution. - Complete assigned projects in the planned timeframe. What You Can Bring: - Experience in a customer service role required - A high level of integrity, confidentiality, flexibility and support of management is always expected. - Excellent analytical skills and attention to detail. - Ability to handle and prioritize multiple tasks and meet deadlines. - Ability to work well under pressure. - Positive and helpful attitude. - Ability to be a team player and be able to work independently. - Proficiency in Word and Excel helpful. Applicable To All Employees of Globe Life Family of Companies: - Reliable and predictable attendance of your assigned shift. - Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life: - Competitive compensation designed to reflect your expertise and contribution. - Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. - Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. - Paid holidays and time off to support a healthy work-life balance. - Parental leave to help our employees welcome their new additions. - Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. - Company-paid counseling for assistance with mental health, stress management, and work-life balance. - Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. - Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Loan Servicing/Loan Accounting Group at Freddie Mac Multifamily is seeking a Loan Servicing Senior to manage a portfolio of Seller/Servicers for various multifamily products and providing exceptional customer service to internal and external business partners. This position manages servicing portfolios, including securitizations where Freddie Mac is Master Servicer and balance sheet loan products. Additional duties may include areas of specialization (e.g. CREFC IRP, servicer performance evaluation, bond credit enhancement disbursements, post funding mortgage disbursements, management reporting). The role monitors servicer performance and compliance with terms of business related to investor reporting, while ensuring customer satisfaction is maintained and service level standards are achieved. Our impact: Our team is responsible for the operations associated with all active Freddie Mac Multifamily loans and securities. This includes servicer reporting and remitting to Freddie Mac. These activities help to facilitate the corporate mission of liquidity and affordability of the rental housing market. Our success has resulted in Freddie Mac becoming the leader in the secondary mortgage market. Your impact: Act as the primary point of contact for Seller/Servicers in day-to-day loan accounting operations. You will: - Ensure accurate reporting from Seller/Servicers and provide support as necessary to both internal and external partners. - Collaborate with internal teams and external business partners. Qualifications: - Bachelor’s degree in Accounting, Finance, Business, or equivalent experience - 5 - 7 years of experience with loan servicing/mortgage accounting - Proficient use of Microsoft Office (Excel, Word, PowerPoint) - Ability to deliver exceptional business results in a team environment - Strong verbal and written communication skills - Highly analytical with attention to detail, sound judgment, critical thinking, and problem-solving skills - Ability to meet tight deadlines consistently - Organized with the ability to multitask and manage competing priorities - Occasional travel may be required to provide customer support and training Keys to Success in this Role: - Strong team player - Previous experience with investor reporting (performing loans and default servicing) - Highly adaptable, able to navigate confidently in a fast-paced, dynamic environment - Ability to work independently and solve problems proactively - Broad understanding of commercial and multifamily mortgage standards and principles Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs. CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC. Time-type:Full time FLSA Status:Non-Exempt Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site. This position has an annualized market-based salary range of $94,000 - $142,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.