At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Loan Servicing/Loan Accounting Group at Freddie Mac Multifamily is seeking a Loan Servicing Senior to manage a portfolio of Seller/Servicers for various multifamily products and providing exceptional customer service to internal and external business partners. This position manages servicing portfolios, including securitizations where Freddie Mac is Master Servicer and balance sheet loan products. Additional duties may include areas of specialization (e.g. CREFC IRP, servicer performance evaluation, bond credit enhancement disbursements, post funding mortgage disbursements, management reporting). The role monitors servicer performance and compliance with terms of business related to investor reporting, while ensuring customer satisfaction is maintained and service level standards are achieved. Our impact: Our team is responsible for the operations associated with all active Freddie Mac Multifamily loans and securities. This includes servicer reporting and remitting to Freddie Mac. These activities help to facilitate the corporate mission of liquidity and affordability of the rental housing market. Our success has resulted in Freddie Mac becoming the leader in the secondary mortgage market. Your impact: Act as the primary point of contact for Seller/Servicers in day-to-day loan accounting operations. You will: - Ensure accurate reporting from Seller/Servicers and provide support as necessary to both internal and external partners. - Collaborate with internal teams and external business partners. Qualifications: - Bachelor’s degree in Accounting, Finance, Business, or equivalent experience - 5 - 7 years of experience with loan servicing/mortgage accounting - Proficient use of Microsoft Office (Excel, Word, PowerPoint) - Ability to deliver exceptional business results in a team environment - Strong verbal and written communication skills - Highly analytical with attention to detail, sound judgment, critical thinking, and problem-solving skills - Ability to meet tight deadlines consistently - Organized with the ability to multitask and manage competing priorities - Occasional travel may be required to provide customer support and training Keys to Success in this Role: - Strong team player - Previous experience with investor reporting (performing loans and default servicing) - Highly adaptable, able to navigate confidently in a fast-paced, dynamic environment - Ability to work independently and solve problems proactively - Broad understanding of commercial and multifamily mortgage standards and principles Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs. CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC. Time-type:Full time FLSA Status:Non-Exempt Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site. This position has an annualized market-based salary range of $94,000 - $142,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

• Schedule or reschedule appointments for phone or video consultations • Assist with scheduling behavioral health appointments, outreach to providers for availability • Assist with language specific consultations video or phone consultations for non-English speaking patients • Send escalated alert notification of low provider coverage for state specific patient phone or video consultations to medical providers via text • Monitor PCC exception queue and on-call waiting room to ensure all patients receive consultation within 60 minutes to meet MDLIVE SLAs • Respond to customer service emails: general inquiries, contact request, appointment request, refund request, billing inquiries, etc. within 30 minutes or less • Support Inbound Call Center occasionally, as needed • Answer the dedicated provider line & assist providers • Report any system impacts to CSAdmin, patient portal, or provider portal to production support and open Jira tickets

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewMotorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. At Motorola Solutions, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally. Job DescriptionReporting to the Technical Support Manager, the Technical Support Lead is responsible for owning the customer experience through managing day-to-day operations within the Technical Support organization. In addition, this role oversees the team's performance levels, queue coverage, and resources time utilization in order to meet the department's KPIs. You will be responsible for coaching, mentoring and guiding a team of Technical Support Agents. You will also be responsible for developing and maintaining a strong understanding and knowledge of MSI products in order to be successful in this role. A strong customer-focused mentality will be key, along with the ability to instill this amongst team members. Basic RequirementsKey Responsibilities - Stay on top of all queues, ensure service levels are met, and assist the support team when necessary. - Perform ticket spot checks and ensure that Support standards are met in every customer interaction. - Support various approaches such as regular scheduled 1-1s team huddles, side by side sit-ins, remote monitoring to provide coaching and guidance to direct reports in their daily activities by fostering a collaborative and trusting environment through effective and open communication. - Create initiatives that address knowledge gaps and improve the quality of our responses, escalations, and the overall customer experience. - Have a high-level knowledge of all MSI Fixed Video products - Manage all aspects of personnel performance including hiring, onboarding & terminations, coaching & skills development, regular performance reviews, change management, ongoing performance management/improvement & disciplinary functions and ad hoc requests. - Cultivate a motivating and encouraging team environment for high employee engagement. Recognize and celebrate individual and team successes. - Ensure critical customer issues are addressed as soon as possible, including acting on customer feedback through CSAT surveys, by connecting with them via callbacks. - Collaborate with all internal & external stakeholders to achieve common goals & objectives while also pushing for support for Technical Support specific interests, where & when applicable - Undertake various primeships as per Management Team's needs & requirements in addition to Team Lead duties - Work closely with the Technical Support Manager on development & execution of Strategic plans & initiatives tied to overall vision. Basic Qualifications - 3-5 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset -OR- 6-7 years of relevant experience, additional prior vocational or technical education will be considered an asset. - 2-3 years technical support experience supporting enterprise level applications - 1-2 years plus experience leading a team in a Technical Support environment is a plus. - Experience working in environments using the KCS Methodology. - Strong working knowledge of Motorola Solutions products, especially Unity, Pelco and/or Alta platforms. - Excellent communication skills both written and verbal, with the ability to manage customer expectations. - Strong organizational skills and attention to detail. Preferred Qualifications - Familiarity with Salesforce, Google Workspace, Jira, and Slack. - Background in surveillance systems, networking, or enterprise software deployment - Previous project management experience or PMP certification is a plus. - Certifications such as, but not limited to: CCNA, MCSA, MTA, LFS, MCSE, CompTIA A+, ITIL. Additional Information - This role is hybrid. - Flexible working hours and shifts. Travel RequirementsNone Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

• First point of contact and handling of customer inquiries via email, chat and social media — you will often be the first touchpoint and represent Moruga externally. • Answer general product, shipping and order questions and coordinate internal requests with Operations/Fulfillment. • Process returns, refunds and complaints in coordination with the team. • Maintain and develop our support FAQ and response templates. • Document recurring issues and actively participate in improving processes and written communications.