• Develop, test, execute, and maintain SAS and R programs for statistical analyses, including central tendency analysis, categorical analysis, and concentration‑QTc analysis • Validate statistical results through double programming and independent verification • Prepare tables, figures, and listings (TFLs) in accordance with approved statistical analysis plans • Review final outputs and reports to ensure alignment with planned statistical methodologies • Perform quality checks on CDISC‑formatted analysis datasets (ADaM) • Support research programs by providing statistical results and insights to senior team members and department management • Interpret and communicate statistical methodologies, results, and conclusions to Principal/Senior Principal Biostatisticians, Medical Writing, and Scientific Teams • Train team members on standard operating procedures and standard statistical methodologies • Drive process improvements to enhance operational efficiency and data quality • Manage timelines, client commitments, and on‑time delivery for assigned projects • Maintain accurate deliverable tracking, status updates, and milestone dates in team tracking tools • Assist with the development, coordination, maintenance, and enforcement of quality standards, including SOPs, SWIs, playbooks, checklists, and templates.

About TimeDoc Health Founded in 2015, TimeDoc Health provides Virtual Care Management services that help patients with chronic conditions stay connected to their care between office visits. Through technology and compassionate outreach, we support better health outcomes and help patients stay out of the hospital. Our work makes a real impact on thousands of patients nationwide. The Role We are hiring Care Coordinators to support patients with chronic conditions through Chronic Care Management (CCM). This is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions. This role is ideal for clinical professionals who are comfortable with high call volume, structured schedules, and meeting daily productivity metrics in a remote environment. Work Schedule & Expectations - Full-time, 40 hours per week - Coverage required Monday–Saturday, 8:00 AM–6:00 PM in the time zone you support. - Fixed schedule assigned (no alternate shifts available) - Expect to spend 7–8 hours per day on the phone - Productivity and quality metrics are required and monitored What You'll Do - Conduct monthly CCM phone calls with assigned patients - Make 30–50 outbound calls per day - Complete required patient interactions to meet CCM service goals - Educate patients on chronic conditions and care plans - Coordinate care with provider offices, pharmacies, and community resources - Identify gaps in care and social determinants of health - Create and update personalized care plans in the EMR - Accurately document all patient interactions - Maintain HIPAA compliance and patient confidentiality Requirements - Minimum 1-3 year of experience as a CMA/RMA, LPN, or RN - Active certification or multistate license for LPN/RN - Strong verbal and written communication skills in English - Comfortable being on the phone most of the day - Experience with EMR/EHR systems - Organized, reliable, and able to work independently in a remote setting Preferred: - Geriatric patient experience - Care coordination or case management experience - Strong verbal and written communication skills in Spanish Work Environment & Equipment - Private, quiet home office with no interruptions - Reliable high-speed internet (100 Mbps or higher) - Second monitor required - Company laptop and required software provided Benefits & Perks - Medical, dental, and vision insurance - Paid time off and paid holidays - Fully remote work environment - Supportive team culture with opportunities for growth - Career advancement as TimeDoc Health continues to expand - Meaningful work focused on keeping patients healthy and out of the hospital TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.

We are currently looking for a Clinical Nurse Trainer for a 100% remote position on a large federal government project supporting the Department of Veterans Affairs (VA) healthcare system. This role is responsible for designing, delivering, and evaluating training programs focused on mental health topics, including suicide prevention and safety planning interventions. The selected candidate will bring strong clinical expertise, experience supporting the veteran population, and familiarity with telehealth-based service delivery models. The candidate must reside within the continental US. Responsibilities: - Design and develop comprehensive training materials and modules focused on mental health assessment, suicide prevention, and safety planning interventions tailored for VA clinicians and staff. - Facilitate engaging and effective classroom and virtual training sessions, including telehealth-based delivery formats, for multidisciplinary VA staff. - Serve as a subject matter expert on evidence-based mental health practices, suicide risk mitigation, and telehealth service delivery. - Evaluate training effectiveness through participant feedback, performance metrics, and quality improvement initiatives. - Collaborate with VA leadership, education coordinators, and stakeholders to align training programs with national standards and VA priorities. - Incorporate adult learning principles and instructional design best practices into all training initiatives. - Promote trauma-informed, veteran-centered care principles across training content and delivery. - Contribute to team objectives and take on additional responsibilities as needed. Requirements: - Bachelor’s degree in Nursing; Master’s degree preferred. - Active Registered Nurse (RN) license in good standing. - 3–5 years of experience in mental health and suicide prevention, preferably within the VA healthcare system. - Direct experience with safety planning interventions and suicide risk assessment protocols. - Demonstrated experience developing and facilitating both in-person and telehealth training programs. - Strong communication, presentation, and group facilitation skills. - Experience applying adult learning principles and instructional design methodologies. - Commitment to trauma-informed, veteran-centered care practices. Additional Qualifications: - Prior experience supporting VA clinical education or national VA training initiatives. - Familiarity with telehealth platforms and remote training technologies. - Experience collaborating with interdisciplinary healthcare teams. - Knowledge of VA policies, procedures, and suicide prevention initiatives. Benefits: - Medical/Dental/Vision. - 401k with Employer Match. - PTO + Federal Holidays. - Corporate Laptop. - Training Opportunities. - Remote Opportunity. Note: Selected candidates will be required to complete fingerprinting at a government facility and undergo a background check as part of the hiring process. Equal Opportunity Disclaimer: VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Sorry, we are unable to offer sponsorship at this time.

Job DetailsJOB SUMMARY (combined Supervisor, MCS & this role as now they are both doing the same work August 2024) The Clinical Call Center Supervisor will supervise and lead remote call center associates who support the delivery of quality Medication Therapy Management (MTM) services. The team processes outbound inbound calls via VOIP to schedule patients and to do intake for MTM services. The Clinical Call Center Supervisor will support Clinical Services by ensuring direct reports meet operational goals and performance and quality expectations. ESSENTIAL DUTIES & RESPONSIBILITIES Oversee day to day clinical call center operations to support associates and to meet performance goals and business objectives, including Supporting, monitoring, and optimizing team performance through analysis of current productivity, processes, capacity, and resources. Communicating with team and responding as needs or questions arise Real-time monitoring of teams’ activity Monitor inbound calls and queues, and track key performance indicators such as abandonment rate, calls completed, and quality Aid in quality audits, grievances, application issues and triage technology business application issues, as needed Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Manage team workflows to ensure efficient customer service operations Lead and develop team through coaching and identification and or provision of educational resources Collect, monitor, analyze, and report on operations metrics Assist with the development and maintenance of policies, procedures and rubrics Participate in the selection and hiring of associates and their orientation and training, as needed Conduct performance appraisals, as well as goal setting and development conversations. Manage performance concerns as needed Ensure, with support of Outcomes Quality Assurance and Compliance, services are delivered in compliance with all regulatory requirements and associates operate within guidelines and meet requirements Regularly evaluate performance of assigned personnel Monitor recorded calls and coach for efficiency and improvements Collaborate with Outcomes Quality Assurance to ensure quality expectations are met Ensure associate competency via training, competency assessments, and other means, if necessary Review and approve payroll. Monitor attendance. Manage employee leaves of absence, FMLA, call offs, etc. Coordinate with workforce management regarding associate time-off, creation of associates schedules, staffing requirements, etc. Create agendas, facilitate, and lead team meetings to discuss weekly performance, significant developments, upcoming trainings and events, and staffing. Ensures team’s alignment on new policies and procedures Support Outcomes business objectives such as workflow design and management, process and policy review, testing, new project and workflow innovation and support, etc. Serve as a player coach by actively engaging in live patient calls when needed Participate in Clinical Services' strategic plan development and execution of assigned goals Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity Other duties as assigned Meet performance expectations set forth by manager Comply with the Outcomes Telecommuter Policy and other specific policies and procedures QualificationsKNOWLEDGE & REQUIREMENTS Required Ability to lead in a diverse, fast-paced, ever-changing environment Work style that assigns a sense of urgency, with emphasis on the importance of timeliness, accuracy and accountability Maintain a level of persistence and follow-up to ensure team is fully supported Excellent time management skills (prioritizing and follow-up) Strong written and verbal communications skills; ability to collaborate with all levels in the business unit and other business unit leaders. Proficient in Microsoft office suite, emphasis Excel Performance coaching and team growth skills Proficient telephony application knowledge (preferred Genesys experience) Preferred: Strong understanding of HIPAA, TCPA, and compliance measures related to the delivery of clinical telephonic services Knowledge and understanding of the 5 Core Elements of MTM Services, CMS guidelines, and quality measures EDUCATION & EXPERIENCE REQUIREMENTS Minimum years of work experience: 4 years Minimum level of education or education experience: Bachelors or equivalent work experience Required: Leadership experience (indirect or direct) 1plus years of remote work experience Preferred Pharmacy and or health care experience Experience leading or managing remote teams Experience in project or product management and or compliance PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting in stationary position at a desk Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs Occasional twisting of body Occasional reaching by extending hands and arms in any direction Occasional lifting, pulling, or pushing What’s In It For You? Medical, Dental and Vision Plans Voluntary Benefits HSA & FSA Fertility & Family Planning Benefits Paid Parental Leave Adoption Assistance Program Employee Resource Groups Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates 11 Paid Holidays Corporate Wellness Program 401k Employer Match & Roth Option Available – immediate eligibility #LI-DNP