We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job promotes compliance of assigned clinical departments in collaboration with department leadership and under the direction of the ambulatory nursing leadership. Educates clinic staff on regulatory standards and develops clinic and staff. Improves the organization's safe practice and evaluates the impact that systems improvements have on the patients and employees. Demonstrates professional responsibility and accountability for own practice and supports the department's' philosophy of nursing.Job Description To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required – High school diploma or equivalent Preferred – Associates Degree or Bachelor’s degree in Healthcare Work Experience Required – Minimum of 1 year of experience in a healthcare or related setting such as hospital, clinic, medical office, or in business service/revenue cycle (front-line registration, financial counseling, call center, or customer service). Preferred – Experience using the Epic system Knowledge Skills and Abilities (KSAs) - Proficiency in Windows-based applications, EPIC, and accurate data entry/keyboard skills. - Effective verbal and written communication skills and ability to present information clearly and professionally; able to explain financial information to patient and staff. - Familiar with insurance benefits, authorizations, billing processes, and regulatory guidelines. - Able to stay calm and professional in stressful situations; strong problem-solving skills. - Strong interpersonal skills. - Good organizational, time management, and conflict resolution skills. - Works well with others, uses good judgement, maintains confidentiality, and can work independently. Job Duties - Responds to patient inquiries regarding financial obligations for upcoming services through inbound and outbound calls. - Verifies patients’ demographics, insurance benefits and patient eligibility using EPIC and related systems. - Confirms insurance coverage for scheduled services and collects accurate demographic and financial data. - Provide patients with cost estimates, including co-pays, deductibles, self-pay amounts, and explain out of pocket responsibilities. - Educates patients on payment options and explains the financial impact of coverage alternatives. - Serves as a liaison between patients, guarantors, providers, and internal departments to ensure compliance with financial clearance processes. - Collects and documents patient and guarantor information accurately across systems. - Attempts to collect payment in advance of services, processes payments, reconciles accounts, and balances cash drawers per departmental procedures. - Delivers exceptional customer service to maintain high patient satisfaction and timely resolution of financial inquiries. - Performs other related duties as assigned. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state, and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Description Please note – while this position is fully remote, candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, or Tennessee to be considered. Uncapped Earnings | Performance-Driven | Career Growth Are you competitive, goal-oriented, and motivated by unlimited earning potential? Do you thrive in roles where your effort directly impacts your paycheck? If so, this is the opportunity you’ve been looking for. Join our growing Collection Team, where top performers are rewarded, income is uncapped, and your ability to negotiate, build rapport, and close resolutions can translate into six-figure earnings. This role offers a clear path to high income while allowing you to help consumers resolve outstanding balances with dignity, respect, and professionalism. As a Collection Representative, you'll work directly with consumers who have past-due medical balances, guiding them toward practical, mutually beneficial payment solutions. Why Join Us? This is a true performance opportunity for individuals who want control over their income, a clear path to success, and a professional environment that rewards effort and results. If you’re ready to work hard, earn big, and grow your career—we want to hear from you. What You’ll Do: - Handle high-volume outbound and inbound calls with professionalism and confidence - Negotiate payment arrangements that meet both consumer needs and company goals - Consistently meet and exceed performance metrics (quality, compliance, collections) - Maintain accurate documentation and follow all required laws and standards - Build trust quickly through active listening, empathy, and strong communication. Who Succeeds in This Role Top collectors tend to be: - Highly driven and money-motivated - Reliable and successful working a structured, full-time Mon-Fri schedule - Comfortable on the phone and energized by frequent conversations - Resilient, persistent, and confident handling objections - Empathetic negotiators who can balance firmness with professionalism If you enjoy being measured by results—and rewarded for them—you’ll thrive here. Compensation & Earning Potential We offer a clear, progressive compensation path designed to reward performance: Training Period - $20/hour during virtual training led by industry experts - Learn systems, compliance, call strategy, and negotiation fundamentals Following Training - Transition to $17/hour plus bonus/commission opportunity - Designed so strong performers earn more than their initial hourly rate - Provides stability with significant upside Work Location & Schedule - Remote or in-office (Marshfield, WI) - Remote employees must have a private, dedicated office space - Monday–Friday, full-time: - 8:00 AM – 5:00 PM CST / 9:00 AM – 6:00 PM ET - Commission schedule includes: - Two evening shifts per week (until 7:00 PM CST) - Every other Friday off Additional schedule options, including later evenings and Saturdays, may become available in 2026. Benefits & Perks - Paid medical insurance with personalized plan selection assistance - Company provided Short-Term Disability, and basic Life Insurance - Optional Dental, Vision, Long-Term Disability, and additional Life Insurance - Generous PTO (3 weeks annually, increases with tenure) plus holidays and make-up time - 401(k) with the option to deposit annual discretionary bonus - Company-provided equipment - Access Perks employee discount program (retail, travel, food, entertainment) Essential Duties and Responsibilities: - Accomplishes minimum requirements for KPIs including call quality scores monthly and minimum fees. - Contacts consumer regarding past due balance and negotiates payment terms and methods within guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests money sources for debt payment. - Updates account notes and other documentation in real time while working with consumers making few errors. - Handles high volume of inbound consumer calls while on dialer and places outbound calls. - Effectively uses scripts/verbatims and navigates within guidelines to maximize potential recovery on each call. - Ensures legal (i.e. FDCPA, state and other) compliance requirements are followed. - Learns and operates with proficiency within the systems and programs used for collections Requirements - Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools. - Able to navigate multiple computer applications and databases. - Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously. - Able to overcome objections and obstacles to negotiate payment successfully. - Reliable and responsible. Arrives on time and uses time productively. - Possesses and demonstrates professional judgement. - Understands sensitive personal information (SPI) and sensitive consumer information (i.e. Protected Health Information (PHI)) while maintaining the confidentiality of this information. - Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages. - Self-motivation and committed to career success. - Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of date of hire (paid for by company). - High School Diploma or equivalent (i.e., GED) required. - Ability to successfully complete company collector training program. - Clear initial and annual criminal and background check.

We are seeking a compassionate registered nurse (RN) to join our growing team! In this role, you will provide critical after-hours support, triaging hospice patients and family needs over the phone wit professionalism and empathy. You will help ensure timely interventions and coordination of care for patients receiving hospice services. Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed, registered nurses using client-customized protocols for patient-centered, compassionate care. We are growing rapidly and excited to support our clients’ nursing staff in the field by leveraging our remote team of nurses to manage after-hours care delivery. Our triage nurses become an extension of our clients’ care team, and they trust us to support them and their patients during their non-core hours. Learn more at www.intellatriage.com. Why Join Us - Base pay at $25 an hour with multiple opportunities to increase the hourly rate with a potential to earn up to $28 an hour within your first 6 months of hire - 3 weeks of paid remote training - Supportive clinical team - Work from home allows you to create a comfortable and personalized workspace - Shorter shifts that provide a better work-life balance and reduce potential for burnout - Working remotely gives you more time to spend with those you love! What do our nurses say? When asked what inspires her, 2024 IntellaTriage Nurse of the Year shared: “Helping people. That’s it. And knowing this team has your back—that makes all the difference. People say it takes a special kind of person to do hospice, and I think that’s true. You’re walking with people and their families through one of the most sacred times in life. It’s an honor to support them and guide them through that journey. I’m so grateful to have been chosen for this award.”    At IntellaTriage we recognize nurses who go above and beyond to make a meaningful impact on patients’ lives. This years' honoree exemplifies what it means to lead with compassion, skill, and dedication. Read more about being a nurse at IntellaTriage, and the reward:  https://intellatriage.com/telehealth-solutions-media/2024-nurse-of-the-year/

Job DetailsLevel: EntryJob Location: Arkansas Remote - AREducation Level: Not SpecifiedSalary Range: $15.00 - $16.00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference. For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance. As an MDS Communication Specialist you will: Receive in-depth training. Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients. Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls. Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients. Secure financial gifts from donors and prospective donors on behalf of our clients. Maintain minimum fundraising and productivity metrics. Successful applicants will bring: 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability Dedicated wired internet connection A quiet place to work at home free from normal household interruptions Basic computer skills. A commitment and enthusiasm to the charitable and non-profit causes we represent. A willingness to learn. Persistence Benefits of joining MDS: $15-$16 per hour for 40 hours shifts (depending on schedule). Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above. Paid break time. Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time off. The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible. MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications