Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators. Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely! Overview: The primary role of the Support Engineer is to deliver application support and maintenance for SaaS and on-premises customer environments, ensuring continuous 24/7 operation for a range of products, applications, and services. What you will do: - Hands-on experience with web technologies and network protocols, including troubleshooting of web application frontends, APIs, and backends. - Proficiency in writing Linux/Unix commands and shell scripts for tasks such as automation, log analysis, system monitoring, and maintenance. Familiarity with operating system internals is a plus. - Knowledge of support processes, including Incident Management, Problem Management, and Change Management, as well as experience with ticketing systems. - Strong verbal and written communication skills. - Excellent analytical and problem-solving abilities. - Familiarity with cloud platforms such as AWS, Azure, and/or Google Cloud. What we are looking for: - Educational requirements: Bachelor’s degree in computer science, Information Technology, Electronics, or a related field. - 2-3 years of experience in a similar role. - Must be a US Citizen/Resident or meet other FedRAMP requirements. - Leverage AI technologies (e.g., GenAI assistants, chatbots, and automation) to enhance productivity, accelerate issue resolution, and improve customer self‑service experiences. - Apply AI‑driven analytics to support operational data to identify trends, bottlenecks, and opportunities for continuous improvement across the support workflows. - Utilize AI‑based customer sentiment analysis to proactively surface risks, improve engagement strategies, and drive more positive customer outcomes. - Promote responsible AI in Support to deliver scalable, secure solutions that meet business and customer goals. Preferred Requirements: - Understanding of database management systems, including relational database design principles, tuning, SQL execution, and configuration. - Understanding of networking design principles, including TCP, IP, HTTP/S, S/FTP, SMTP, AS2, and other data communication protocols. - Strong debugging and problem-solving skills, with experience with C, C++, Java, or other object-oriented languages. - Understanding of debuggers, system utilities, and performance monitoring tools. - Detailed knowledge of the following technology is a plus – - UNIX/Linux (AIX, Red Hat EL, Solaris, HP-UX) and Windows knowledge and administration - Database systems (Oracle, Microsoft SQL Server, DB2, JDBC) - Experience working with FedRAMP enterprise customers This position is 100% remote anywhere in the US #LI-DR1 #LI-Remote The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice

Company Description Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. We don’t solve problems for our clients. We solve problems with them. We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations. Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX. We’re Resultant. Clients partner with us to see a difference. People join us to make one. Job Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team. Shift Options: Monday – Friday, 8am – 5pm ET or 3pm – 12am ET This is a remote role; however, preference will be given to candidates located in the Indianapolis, IN or Dallas, TX areas. If you love to solve problems and add value, please consider what your typical days might look like… - You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. - You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. - You will prepare desktops, laptops and miscellaneous hardware for customers. - You will keep customer documentation up-to-date and accurate. - You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead. - You will perform customer maintenance activities on behalf of the customer team. - You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. - You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. - You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner. Qualifications Some of the qualifications and skills we are expecting include the following: - You should possess excellent communication and customer service skills, both written and oral - You should be able to explain technical challenges and solutions to just about anyone, regardless of their background - You should be willing to participate in an on-call rotation and provide after-hours support as necessary - We require at least 1-3 years of experience as a Desktop Support Specialist or similar role - Prior experience working for a Managed Service Provider (MSP) is preferred - Must be legally authorized to work in the United States for any employer without sponsorship We expect that you will be able perform the following tasks daily: - Servers: Active Directory, File Permissions, Domain, Backups, Antivirus - Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN - Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus - User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email) - Applications and Products: Office 365, SharePoint, QuickBook Additional Information What you should know about Resultant: - Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. - Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. - Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. - Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. - We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. - We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… - “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” - “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” - “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation. - Department: MS_Service Delivery Team - Business Unit: Managed Services

IT Support Engineer (Tier 2 – Help Desk)  Location: Remote (EST Hours)  Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST   We are seeking a seasoned Tier 2 IT Support Engineer with strong MSP experience to join our team. The right candidate will have a proven background in providing technical support across diverse client environments, with expertise in troubleshooting desktops, servers, networking, and business-critical applications. This role requires someone who thrives in a fast-paced environment, takes ownership of their work, and consistently applies problem-solving skills to deliver reliable results.  As part of our support team, you will serve as an escalation point for incoming tickets, handling both day-to-day and complex technical issues. You will be expected to manage your workload efficiently, maintain accurate documentation, and work collaboratively with peers to ensure SLA commitments and client satisfaction are met.  This position is best suited for an engineer who has already built a strong Tier 2 foundation, understands MSP operations, and can confidently support client environments with strong technical expertise and attention to detail. If this sounds like the right fit, and you’re someone clients can trust to deliver dependable, high-quality support, we’d love to hear from you!  Responsibilities - Serve as a Tier 2 escalations point handling both basic and complex IT issues  - Troubleshoot and resolve problems related to desktops, applications, servers, networking, virtualization, and domain services  - Provide advanced technical support for Microsoft 365, Active Directory, RDS/Terminal Services, Group Policy, and multifactor authentication  - Support specialized systems such as dental/medical equipment software and hardware (e.g., X-ray sensors, imaging applications)  - Troubleshoot connectivity and networking issues including firewalls, VPNs, VLANs, DNS/DHCP, and wireless infrastructure  - Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction  - Perform root cause analysis to prevent recurring issues and improve overall service delivery  - Escalate unresolved issues appropriately to senior engineers or third-party vendors  - Document solutions clearly to contribute to shared knowledge resources

IT Support Engineer (Tier 2 – Help Desk)  Location: Remote (EST Hours)  Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST   We are seeking a seasoned Tier 2 IT Support Engineer with strong MSP experience to join our team. The right candidate will have a proven background in providing technical support across diverse client environments, with expertise in troubleshooting desktops, servers, networking, and business-critical applications. This role requires someone who thrives in a fast-paced environment, takes ownership of their work, and consistently applies problem-solving skills to deliver reliable results.  As part of our support team, you will serve as an escalation point for incoming tickets, handling both day-to-day and complex technical issues. You will be expected to manage your workload efficiently, maintain accurate documentation, and work collaboratively with peers to ensure SLA commitments and client satisfaction are met.  This position is best suited for an engineer who has already built a strong Tier 2 foundation, understands MSP operations, and can confidently support client environments with strong technical expertise and attention to detail. If this sounds like the right fit, and you’re someone clients can trust to deliver dependable, high-quality support, we’d love to hear from you!  Responsibilities - Serve as a Tier 2 escalations point handling both basic and complex IT issues  - Troubleshoot and resolve problems related to desktops, applications, servers, networking, virtualization, and domain services  - Provide advanced technical support for Microsoft 365, Active Directory, RDS/Terminal Services, Group Policy, and multifactor authentication  - Support specialized systems such as dental/medical equipment software and hardware (e.g., X-ray sensors, imaging applications)  - Troubleshoot connectivity and networking issues including firewalls, VPNs, VLANs, DNS/DHCP, and wireless infrastructure  - Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction  - Perform root cause analysis to prevent recurring issues and improve overall service delivery  - Escalate unresolved issues appropriately to senior engineers or third-party vendors  - Document solutions clearly to contribute to shared knowledge resources