• Engage with high-performing provider groups to understand clinical workflows, transitional care processes, and operational drivers that contribute to lower readmission rates. • Conduct targeted discovery with low-performing providers to identify barriers, workflow breakdowns, staffing constraints, or data usability issues that inhibit execution of best practices. • Translate field insights into a clear set of best practices and operational playbooks that provider organizations can adopt to meaningfully reduce readmissions. • Partner with Clinical Analytics to understand key data patterns and root causes of readmissions and convert these signals into provider-friendly insights. • Lead the design and refinement of provider-facing data views (dashboards, insights, performance summaries) to ensure they are actionable, timely, and aligned to provider workflows. • Work with product leads and data teams to prioritize enhancements that make insights easier for providers to use. • Serve as the primary operational liaison with targeted provider groups, ensuring best practices are activated and sustained. • Co-develop and support rollout of interventions such as transitional care workflows, follow-up protocols, huddle tools, or care-team guidance that directly reduce readmission risk. • Work with enterprise partners to ensure alignment and remove operational barriers to provider adoption. • Define the strategic roadmap for provider practice improvements related to PCR. • Set measurable targets, track provider engagement, and monitor performance lift over time. • Synthesize complex clinical, operational, and analytic information into clear recommendations for executive leadership.

• Lead and manage a large scale organization accountable for the accurate, timely and efficient processing of Medical and Behavioral claims • Direct day to day operations of the claims departments and ensure the claims are processed within established government and company guidelines • Set the strategic claims vision in compliance with federal, state and Company guidelines • Oversee the claims department and ensure quality claims metrics and service level agreements are met • Collaborate with leadership from internal departments to ensure efficiency and proper prioritization of the claims adjudication process • Develop, maintain, and ensure production and quality standards are met and audit outcomes • Ensure service levels and increase real time prioritization and productivity capabilities • Establish, evaluate, and implement processes and procedures to accomplish the organization's and departments’ objectives • Ensure compliance with all state and federal claims payment laws and guidelines

Job Description The Document Processor plays a vital role within our remote call/contact center team, focusing on the efficient handling of student enrollment documentation. Key responsibilities include downloading, uploading, reviewing, and approving or rejecting student documents for enrollment. This position is responsible for processing enrollment applications, managing student records, and maintaining accurate and compliant student files. This position also requires accurately communicating document requirements and next steps to families primarily through chat-based platforms ensuring clarity, professionalism and compliance at all times. The role requires strong technical proficiency in our systems, strict adherence to state and school compliance standards, and the ability to consistently meet performance goals. Success in this position depends on managing high workloads with professionalism, accuracy, and efficiency. This is an excellent opportunity to contribute to our mission of helping families access quality education while being part of a dynamic and collaborative team environment. Hourly Rate: $14.50, non-negotiable Residency requirements: US residents of the 50 states, D.C. This is a temporary/contractor role, and you will be an employee of Workspend. (See Compensation & Benefits) K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. Summary: The Document Processor plays a vital role within our remote call/contact center team, focusing on the efficient handling of student enrollment documentation. Key responsibilities include downloading, uploading, reviewing, and approving or rejecting student documents for enrollment. This position is responsible for processing enrollment applications, managing student records, and maintaining accurate and compliant student files. This position also requires accurately communicating document requirements and next steps to families primarily through chat-based platforms ensuring clarity, professionalism and compliance at all times. The role requires strong technical proficiency in our systems, strict adherence to state and school compliance standards, and the ability to consistently meet performance goals. Success in this position depends on managing high workloads with professionalism, accuracy, and efficiency. This is an excellent opportunity to contribute to our mission of helping families access quality education while being part of a dynamic and collaborative team environment. Key Responsibilities - Document Management: Review, process, and maintain enrollment applications and student files with accuracy and adherence to compliance standards. Enter and organize enrollment documents, such as transcripts, birth certificates, proof of residency, and immunization records, into the student records system. - Document Processing: Verify and maintain information related to prospective and current student accounts, activities, and enrollments. Follow established guidelines for document processing, including quality, productivity, and attendance expectations. Ensure all incoming enrollment documents meet school and state compliance requirements. - System Proficiency: Use technical systems effectively to manage documentation and enrollment tasks. Maintain secure access to sensitive student records, including special education documents, ensuring confidentiality. - Customer Support: Provide assistance across various communication channels, including phone, chat, email, and SMS, as needed, to support families and staff. - Workload Adaptability: Adjust to varying workloads and departmental needs, assisting with diverse inquiries and tasks based on demand. Collaborate with school staff and other departments to review and process student records efficiently. This role requires a high level of organization, adaptability, and commitment to delivering quality results in a fast-paced environment. Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. - Multi-Tasking and System Proficiency: Efficiently navigate and switch between multiple systems while assisting families. Assist families via a chat function to help answer and address document related inquiries. - Prioritization and Results-Driven Performance: Effectively manage competing priorities to meet role-specific Key Performance Indicators (KPIs) consistently. - Problem-Solving and School Support: Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies. Escalate incoming and outgoing student record requests to Escalation Team. - Data Management: Accurately record document-related or chat-related data in the Salesforce CRM tool within designated timeframes. - Policy Compliance: Adhere to applicable policies related to attendance, schedule adherence, professional conduct, and data security, ensuring the protection of family and student information. - Remote Work and Flexibility: Thrive in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule. Staff are expected to be fully present and give full attention to their work while on the clock. Flexibility is essential, as shifts may change based on business needs, meaning hour requirements could drop down to 20 hours a week during non-peak season. Supervisory Responsibilities: This position has no formal supervisory responsibilities. MINIMUM REQUIRED QUALIFICATIONS: - High School Diploma / GED and relevant work experience, OR - Minimum of 2 years of experience in a similar call center role Certificates and Licenses: None required. System Requirements:   - Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.  - Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider. - Ethernet connection is preferred. OTHER REQUIRED QUALIFICATIONS: Work Environment and Physical Requirements: - This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable) with continuous computer use, typing, reading, listening, and speaking - Maintain a distraction-free, professional home office during work hours. - Participate in virtual training sessions via webcam. Technology and Tools: - Own or have daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps. - Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and web-based systems. Core Skills and Abilities: - Strong attention to detail and accuracy. - Effective written communication skills, particularly for documenting approvals or rejections. - Ability to review, interpret, and apply compliance guidelines consistently. - Adaptability to feedback and guidance from Quality Assurance and management. - Prioritize and manage tasks effectively to meet deadlines and achieve results. - Work independently as well as collaboratively in a team environment. Other Requirements: - Ability to own and execute projects with minimal supervision. - Ability to clear required background check DESIRED QUALIFICATIONS: - Previous experience with Stride/K12 - Previous experience in working in a call center environment - Salesforce Experience - Previous customer service or sales experience with proven record of achievement   WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - This position is virtual and open to residents of the 50 states, D.C. Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range. We anticipate this position will pay $14.50 per hour. This is a temporary/contractor role, and you will be an employee of Workspend. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Workspend offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Document Processor Job Type EOR Contractor_CW (Fixed Term) The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Role Description If you have a successful track record in program management, pre-sales and partner operations, working with a high performing team, we wish to hear from you. In this role you will be providing first class operational management to our Sales organization. You are the strategic advisor and operational driver of the global Partner Program's infrastructure. You will execute the processes that enable our partners (VARs, OEMs, SIs, MSPs, Referrals and Marketplaces) to thrive, directly influencing cross-functional success across the company. In addition, you will drive operational improvements in the areas of process, workflow, communication, strategy and reporting. - Understand the business vision and strategy of our Partner Program Leadership team; help conceptualize where this program should be in 3 months, and 3 years from now. - Own the execution of the end-to-end partner lifecycle, including the operational structure for partner recruitment, onboarding, tiering, and certification. - Manage as a Program Manager the discussions and bring everyone together (Partner team, Operations, Enablement, Marketing, Finance, Sales, etc.) to deliver on the execution of program initiatives. - Serve as the key operational expert, driving alignment across all stakeholders to ensure all partner ecosystem processes support broader company objectives. - Ensure on-time execution, system scoping, design, and implementation for all strategic initiatives. - Manage the day-to-day operations side of this program, understanding how the systems are built, and maintain and enhance the processes to scale. - Serve as the primary SME for the Partner Relationship Management (PRM) system. - Ensure seamless deal registration process, partner pipeline hygiene, and data accuracy. - Report on the program execution and performance, from partner recruitment effectiveness to revenue and productivity metrics. - Define Key Performance Indicators (KPIs) and work with the Partner Program Leadership team to implement reporting and dashboards that provide visibility into program health and performance. - Develop and manage competitive, data-driven "win-win" incentive structures (e.g., MDF programs, Rebate Programs) that motivate desired partner behavior and align with Fastly's goals. Qualifications - 2-5 years of partner operations experience, or sales operations with strong exposure to partner programs. - Problem solving experience in a sales operations or a business analyst role. - Expert knowledge of Salesforce and Partner Relationship Management (PRM) systems. Advanced Excel or Google Sheets experience is critical. - Strategic mindset: You don't just follow a playbook; you build, implement, and iterate on it. - Analytical rigor: You are adept at using data to measure impact, make decisions, and influence stakeholders. - Detail oriented and highly organized with the ability to prioritize multiple deadlines simultaneously. - Excellent written and verbal communication skills. Requirements - Developing understanding of emerging technology (AI). - Partner Operations experience in the SaaS world. - Familiarity with tracking metrics like Partner Activation Rate, Pipeline Velocity, and Partner-Sourced Pipeline and Bookings. - Strong experience in Lucid charts and other Project Management tools. - Budgeting and resource allocation experience. - Experience in a fast growing, medium-sized company. Benefits - Comprehensive benefits package including medical, dental, and vision insurance. - Family planning, mental health support along with Employee Assistance Program. - Insurance (Life, Disability, and Accident). - Flexible Vacation policy and up to 18 days of accrued paid sick leave. - 401(k) (including company match) and an Employee Stock Purchase Program. - 11 paid local holidays and 11 paid company wellness days for 2026.