Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose: The Advisor, Volunteer Services exists to ensure The Salvation Army in Canada effectively attracts, supports, and retains volunteers who are essential to delivering its mission. The role oversees the full volunteer lifecycle—from role design and screening to engagement, recognition, and retention—ensuring volunteers are meaningfully and safely integrated into programs. By strengthening partnerships with internal stakeholders and implementing consistent volunteer management strategies, the Advisor helps enhance volunteer experiences and program outcomes across the territory. This role also drives continuous improvement of volunteer processes, contributing to organizational sustainability and impact. Key Accountabilities: - Evaluate volunteer program needs and implement strategies that improve volunteer engagement, retention, recognition, and overall experience across the territory. - Assess volunteer roles for risk, safety, and screening requirements to support effective placement and streamlined onboarding. - Design clear, current volunteer role descriptions that align skills, qualifications, and organizational needs with service delivery goals. - Lead and coach volunteer engagement teams to foster a strong culture of volunteerism and consistent implementation of volunteer management strategies. - Oversee the full volunteer lifecycle to ensure high-quality onboarding, training, support, recognition, and positive transitions out of service. - Collaborate with marketing, communications, and stakeholders to strengthen volunteer recruitment, recognition initiatives, and community relationships. - Administer volunteer recruitment, inquiries, reporting, and documentation to ensure responsive service, accurate data, and policy-aligned practices. - Champion The Salvation Army’s mission, values, and professional standards by enhancing volunteer experiences, supporting inclusion, and pursuing ongoing professional development. Education and Experience Qualifications: - Completion of post-secondary education. - Completion of Volunteer Management Certificate. Additional specializations in volunteer recruitment, project management or a related field is an asset. - Minimum of 2-3 years’ experience in volunteer management and marketing including sourcing, analytics and onboarding of volunteers. Experience with volunteers in the non-governmental agency field is an asset. - Demonstrates strong communication skills, with the ability to engage effectively through oral, written, and interpersonal interactions. - Builds trusted, collaborative relationships with senior leaders and stakeholders through professionalism and sound judgment. - Applies conflict and crisis management skills to navigate complex or high-pressure situations with confidence and composure. - Utilizes digital recruitment platforms and social media tools to support outreach and engagement efforts. - Brings strong organizational and administrative capabilities, including proficiency with Microsoft Office and presentation tools. - Works effectively in fast-paced environments while contributing as both a team member and a leader. - Champions equitable, inclusive recruitment practices and clearly communicates processes to stakeholders. - Demonstrates alignment with The Salvation Army’s mission, values, and culture, with assets including Salesforce knowledge and program awareness. Compensation: The target hiring range for this position is $55,693.49 to $69,616.86 with a maximum of $83,540.23.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Client Care Coordinator for our US-based client providing ABA Therapy Services (Board Certified Behavior Analysts (BCBA's) / Registered Behavior Technicians (RBT's). The Client Care Coordinator will serve as the primary point of contact for families throughout their ABA therapy journey. The successful candidate will support operational efficiency by managing client onboarding, insurance authorizations, scheduling, and communication, while driving continuous improvements in service quality and staff performance. PLEASE NOTE: - Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change depending on USA daylight savings). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Responsibilities: - Act as the main liaison between families and the clinical team throughout the ABA therapy process - Manage client onboarding, including documentation and insurance authorization processes - Coordinate scheduling for clients and clinical staff using electronic systems - Track and manage all client-related documentation to ensure compliance and quality standards - Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery - Provide timely and professional updates to families, addressing questions and concerns with empathy - Identify opportunities to improve operational workflows and client experience - Support team performance by assisting with process improvements and communication best practices

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Client Care Coordinator for our US-based client providing ABA Therapy Services (Board Certified Behavior Analysts (BCBA's) / Registered Behavior Technicians (RBT's). The Client Care Coordinator will serve as the primary point of contact for families throughout their ABA therapy journey. The successful candidate will support operational efficiency by managing client onboarding, insurance authorizations, scheduling, and communication, while driving continuous improvements in service quality and staff performance. PLEASE NOTE: - Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change depending on USA daylight savings). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Responsibilities: - Act as the main liaison between families and the clinical team throughout the ABA therapy process - Manage client onboarding, including documentation and insurance authorization processes - Coordinate scheduling for clients and clinical staff using electronic systems - Track and manage all client-related documentation to ensure compliance and quality standards - Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery - Provide timely and professional updates to families, addressing questions and concerns with empathy - Identify opportunities to improve operational workflows and client experience - Support team performance by assisting with process improvements and communication best practices

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Client Care Coordinator for our US-based client providing ABA Therapy Services (Board Certified Behavior Analysts (BCBA's) / Registered Behavior Technicians (RBT's). The Client Care Coordinator will serve as the primary point of contact for families throughout their ABA therapy journey. The successful candidate will support operational efficiency by managing client onboarding, insurance authorizations, scheduling, and communication, while driving continuous improvements in service quality and staff performance. PLEASE NOTE: - Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change depending on USA daylight savings). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Responsibilities: - Act as the main liaison between families and the clinical team throughout the ABA therapy process - Manage client onboarding, including documentation and insurance authorization processes - Coordinate scheduling for clients and clinical staff using electronic systems - Track and manage all client-related documentation to ensure compliance and quality standards - Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery - Provide timely and professional updates to families, addressing questions and concerns with empathy - Identify opportunities to improve operational workflows and client experience - Support team performance by assisting with process improvements and communication best practices