• Manage, configure, and optimize SaaS applications and integrations across the organization. • Administer and support AWS, with exposure to Azure and GCP environments. • Configure and manage Palo Alto Firewalls and Meraki networking devices used in offices and cloud networks, as well as Netskope’s SASE solution. • Administer Okta for identity governance, SSO, and MFA. • Ensure adherence to PCI DSS and SOC 1 & 2 compliance frameworks. • Develop scripts and automation workflows to streamline SaaS and infrastructure management.

• The Customer Success Manager (CSM) will be responsible for a high volume of small-spend accounts in either our SMB/MM or Enterprise segments. • Identify and escalate risks that could lead to customer churn. • Build strong relationships with clients by identifying pain points, proposing solutions, and uncovering opportunities for growth and revenue generation. • Serve as the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders. • Provide a high-quality day-to-day experience for our customers. • Coordinate with internal teams to ensure timely responses and completion of customer requests. • Drive adoption of platform features that improve the customer experience and support retention.

About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. The Role The schedule for this role may vary between 7:00 AM - 3:00 PM or 9:00 AM - 5:00 PM or 11:00 AM - 7:00 PM U.S. Mountain Time. We are seeking a highly organized and people-focused Care Operations Scheduling Lead to oversee and optimize our scheduling operations. This role is critical in ensuring seamless coordination between clinical teams and caregivers, while leading and developing a team of scheduling associates. The ideal candidate brings strong healthcare scheduling experience, leadership capability, and the ability to thrive in a fast-paced, operations-driven environment. Key Responsibilities: - Lead, manage, and support a team of scheduling associates to ensure high performance and efficiency - Oversee daily scheduling operations, ensuring accurate and timely coordination between clinical teams and caregivers - Coordinate key workflows including SOC (Start of Care), recertifications, and ongoing scheduling needs - Train, coach, and develop team members to improve performance and maintain quality standards - Identify process gaps and implement improvements to enhance scheduling efficiency and accuracy - Collaborate cross-functionally with clinical and operations teams to ensure seamless service delivery - Monitor team performance, KPIs, and scheduling outcomes to drive operational excellence The Requirements: - 5+ years of experience in healthcare, or 2+ years of leadership experience in healthcare scheduling - Strong experience managing or leading teams in an operations or scheduling environment - Proficiency in Google Sheets and/or Excel - Background in healthcare, BPO, or technology-driven operations - Excellent communication and coaching skills - Strong English communication skills (verbal and written) - Comfortable with: - Internal team communication - Cross-functional collaboration - Written communication (email, documentation) - Nice-to-have: - Experience working with EMR/EHR systems - Clinical background or exposure to healthcare delivery environments - Prior experience in healthcare operations is a strong advantage What Success Looks like: - Efficient and error-free scheduling operations - High-performing, well-trained scheduling team - Strong coordination between caregivers and clinical teams - Continuous process improvements and operational scalability Our Values - Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” - Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. - Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. - Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. - Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus. - Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays. - Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. - Set Up for Success. We provide a company-issued laptop to support you in your role. - Growth Opportunities. Build your leadership skills while working with teams in various markets across the US. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

We are looking for a detail-oriented and proactive Supply Operations Specialist to join our team. In this role, you will serve as the primary point of contact for operators and suppliers after deals are signed, ensuring seamless day-to-day operations, updates, and coordination. You will collaborate closely with the Supply Business Development team, as well as cross-functional teams including Customer Support, Product, and Finance, to deliver a smooth and reliable supplier experience. Your work will be essential to maintaining strong supplier relationships, ensuring operational excellence, and quickly resolving any issues that arise – all while optimizing content, pricing, and availability across our platform. Responsibilities - Supplier Relationship Management – Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels. - Operational Execution & Maintenance – Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed. - Issue Resolution & Escalation – Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues. - SLA & Booking Monitoring – Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery. - Manual Adjustments & Reconciliations – Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with our finance team. - Content & Workflow Management – Support suppliers in maintaining accurate and appealing content (descriptions, images, rates), and ensure internal SOPs and workflows remain updated and aligned with process changes. - Availability & Pricing Optimization – Collaborate with suppliers to keep availability and pricing up to date and competitive. Support Integration – Respond to inquiries from internal teams (e.g., Customer Support via Zendesk or Slack), particularly when coordination with suppliers is required.