Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Bookkeeping & Business Operations Associate (Property Management) Job Title Bookkeeping & Business Operations Associate – Property Management Industry Location Remote Time Zone US Time Zones (EST–PST) Role Overview We are looking for a sharp, systems-driven Bookkeeping & Business Operations Associate to own financial operations and provide hands-on administrative support across a property management business. This is a full-time role built for someone who thrives on recurring structure, catches errors before they become problems, and can support a busy owner and property manager without constant direction. You will be the operational backbone — keeping the books clean, the tasks on schedule, and leadership organized. Key Responsibilities Accounts Payable & Transaction Posting - Enter and code AP into the expense approval system by property and category - Post all transactions accurately and on time into ResMan - Maintain a clean, audit-ready ledger at all times Credit Card Reconciliation - Pull, review, and reconcile all credit card transactions against receipts - Proactively resolve discrepancies and missing documentation before month-end - Post reconciled transactions into ResMan Recurring Operational Tasks - Run the utility bill-back process in ResMan per schedule - Prepare and export delinquency sheets to Smartsheet - Process deposit reconciliations and payment corrections - Manage ongoing marketing tasks: Craigslist listings, Facebook group posts, and Locator outreach emails Business Operations & Administrative Support - Serve as a key operational support to the Owner, managing scheduling, follow-ups, and action items - Support the Property Manager with day-to-day operational needs - Keep shared systems (Drive, Smartsheet, email) organized and up to date Required Qualifications - Bookkeeping experience in property management, real estate, or a similarly structured operational environment (non-negotiable) - Proficiency in ResMan or comparable property management software - Strong AP, reconciliation, and general ledger skills with a zero-error mindset - Comfortable functioning in a business operations capacity — responsive, organized, and trustworthy with sensitive information - Excellent written and spoken English; able to communicate clearly with ownership and vendors - Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Smartsheet, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered. Preferred Qualifications - Prior experience in a hybrid bookkeeper/admin or operations coordinator role - Familiarity with tenant billing, utility management, or lease administration - Experience maintaining marketing or communications cadences for residential properties Tools & Technology - ResMan / Quickbooks - Smartsheet - Google Workspace (Drive, Gmail, Sheets) - Slack, Zoom, and other remote collaboration tools - Excel / Google Sheets Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Trip Fulfillment Member | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. The Role We are hiring a Trip Fulfillment Member to take a confirmed flight booking and turn it into a complete, polished travel package delivered to the client. Once a ticket has been issued by the Ticketing team, the booking comes to you. Your job is to build the full itinerary, prepare the invoice, confirm that payment has been received and recorded correctly, and send everything to the client with clarity and warmth. You also coordinate any extras the client needs, such as airport transfers, seat selections, or special meal preferences. The client has trusted us with a high-value booking. What you send them is the moment they see the result of that trust. Everything needs to be accurate, professional, and exactly what was agreed. What You'll Do Building and Delivering the Trip - Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system, including all flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers - Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client - Once the itinerary and invoice are approved by your Team Lead, send them to the client with a warm, professional message in Periskope, our client communication platform - Coordinate any additional services the client has requested, such as airport chauffeur pickups, specific seat selections, or special meals, and record all confirmation details in the client's trip record Payment Verification - Before sending any deliverable to a client, confirm that payment has been received and correctly recorded. You will cross-check payment status across our internal systems using details provided by your Team Lead - Payments at Ascend come in several forms: credit card charges processed through Stripe, bank wire transfers, PayPal, and occasionally cryptocurrency. Each has a specific verification process you will follow, and your Team Lead will confirm the status for each before you proceed - If the payment record in any system does not match what you expect, flag it to your Team Lead immediately. You do not communicate payment issues directly to the client Data Accuracy - Make sure all records in our client management system and billing platform match before any client communication goes out. This includes passenger details, flight information, invoice amounts, and payment status - Keep records updated in real time throughout your shift. If a booking changes, the record changes immediately - Ensure no booking task sits unactioned for more than 30 minutes during your shift Collaboration and Escalation - Work closely with your Trip Fulfillment Team Lead, who reviews your work, approves client sends, and is there to support you on anything complex - Coordinate with the Ticketing team on any changes that affect a ticket after issuance, and with the Client Service team on any client-facing updates - Escalate any payment discrepancy, data mismatch, or client issue to your Team Lead immediately rather than trying to resolve it alone What You Bring Must Have - 1-2+ years in travel operations, hospitality administration, client coordination, or a similar role where managing detailed records across multiple systems was a core part of your work - Experience creating or managing invoices using a billing tool such as FreshBooks, QuickBooks, or similar platforms - Familiarity with verifying or reconciling payments across different methods, whether card, bank transfer, or digital payment platforms - Strong attention to accuracy across multiple tools at the same time: you notice when something does not match, and you investigate rather than ignore it - Clear, professional written communication: you can write a warm, polished client message without needing a template for every situation - The ability to manage several tasks at once without losing track of the details, especially during busy shift periods Nice to Have - Prior experience using itinerary-building tools such as Travefy, Axus, TravelJoy, Tourwriter, or similar platforms - Background in luxury hospitality, premium travel, or high-touch client service - Familiarity with task management tools such as Asana, or CRM and client communication platforms - Working knowledge of travel-specific passenger details such as Known Traveler Numbers (KTN) or Frequent Flyer Numbers (FFN), which are membership identifiers airlines use to apply benefits and loyalty credits to a booking - Genuine passion for travel and delivering a seamless experience You do not need to check every box. If you have 80% of the skills and the drive to learn, we want to hear from you. Why Ascend Clear Growth Path The progression here is: Trip Fulfillment Member to Trip Fulfillment Team Lead to Concierge Manager to Associate Director of Concierge. We promote from within based on performance, not tenure. The operational accuracy, billing discipline, and client communication skills you build in this role are the exact foundation for everything above it. Build, Don't Just Execute We are still developing and refining our fulfillment workflows. Your observations on what creates delays, causes data mismatches, or makes the client experience feel anything less than seamless feed directly into how we improve. Real Support - A Trip Fulfillment Team Lead who reviews your work, approves client sends, and is there for escalations - Weekly training sessions and practical service recovery simulations Regular one-on-one conversations with clear, specific feedback Work-Life Balance - Full-time role, 5 days per week, on a 9-hour shift including a 1-hour lunch break - Day or night shift depending on business needs, confirmed in advance - Shift handovers are clean and structured so you are not picking up a mess when you log in - A global team with talented colleagues across continents What Success Looks Like First 90 days: You are delivering itineraries and invoices to clients within 3 hours of ticket issuance, at a 95% or higher rate. Your trip records are complete and accurate every shift. You are verifying payments correctly and flagging discrepancies before they reach the client. You are building trust with your Team Lead through consistent, reliable work. Within 6-12 months: You are handling more complex bookings with confidence, contributing process improvements to the team, and demonstrating readiness for greater responsibility. Our Values - Customer Obsession: We win when our customers win - Urgency with Impact: Clients expect answers in minutes, not hours - Radical Candor: Honest, direct, respectful feedback builds trust - Ownership: If something breaks, we fix it - Relentless Excellence: Good enough is never enough Why You'll Love This Role This is perfect for someone who: - Takes genuine pride in being the person who makes the final experience feel seamless for the client - Is energized by a mix of operational accuracy, billing coordination, and direct client communication - Wants to work in a high-standard environment where attention to detail is noticed and rewarded - Sees a clear path to team leadership and wants to start building toward it now - Loves the idea of working behind the scenes on trips for founders, investors, and executives who expect nothing less than perfect Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Trip Fulfillment Member | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. The Role We are hiring a Trip Fulfillment Member to take a confirmed flight booking and turn it into a complete, polished travel package delivered to the client. Once a ticket has been issued by the Ticketing team, the booking comes to you. Your job is to build the full itinerary, prepare the invoice, confirm that payment has been received and recorded correctly, and send everything to the client with clarity and warmth. You also coordinate any extras the client needs, such as airport transfers, seat selections, or special meal preferences. The client has trusted us with a high-value booking. What you send them is the moment they see the result of that trust. Everything needs to be accurate, professional, and exactly what was agreed. What You'll Do Building and Delivering the Trip - Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system, including all flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers - Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client - Once the itinerary and invoice are approved by your Team Lead, send them to the client with a warm, professional message in Periskope, our client communication platform - Coordinate any additional services the client has requested, such as airport chauffeur pickups, specific seat selections, or special meals, and record all confirmation details in the client's trip record Payment Verification - Before sending any deliverable to a client, confirm that payment has been received and correctly recorded. You will cross-check payment status across our internal systems using details provided by your Team Lead - Payments at Ascend come in several forms: credit card charges processed through Stripe, bank wire transfers, PayPal, and occasionally cryptocurrency. Each has a specific verification process you will follow, and your Team Lead will confirm the status for each before you proceed - If the payment record in any system does not match what you expect, flag it to your Team Lead immediately. You do not communicate payment issues directly to the client Data Accuracy - Make sure all records in our client management system and billing platform match before any client communication goes out. This includes passenger details, flight information, invoice amounts, and payment status - Keep records updated in real time throughout your shift. If a booking changes, the record changes immediately - Ensure no booking task sits unactioned for more than 30 minutes during your shift Collaboration and Escalation - Work closely with your Trip Fulfillment Team Lead, who reviews your work, approves client sends, and is there to support you on anything complex - Coordinate with the Ticketing team on any changes that affect a ticket after issuance, and with the Client Service team on any client-facing updates - Escalate any payment discrepancy, data mismatch, or client issue to your Team Lead immediately rather than trying to resolve it alone What You Bring Must Have - 1-2+ years in travel operations, hospitality administration, client coordination, or a similar role where managing detailed records across multiple systems was a core part of your work - Experience creating or managing invoices using a billing tool such as FreshBooks, QuickBooks, or similar platforms - Familiarity with verifying or reconciling payments across different methods, whether card, bank transfer, or digital payment platforms - Strong attention to accuracy across multiple tools at the same time: you notice when something does not match, and you investigate rather than ignore it - Clear, professional written communication: you can write a warm, polished client message without needing a template for every situation - The ability to manage several tasks at once without losing track of the details, especially during busy shift periods Nice to Have - Prior experience using itinerary-building tools such as Travefy, Axus, TravelJoy, Tourwriter, or similar platforms - Background in luxury hospitality, premium travel, or high-touch client service - Familiarity with task management tools such as Asana, or CRM and client communication platforms - Working knowledge of travel-specific passenger details such as Known Traveler Numbers (KTN) or Frequent Flyer Numbers (FFN), which are membership identifiers airlines use to apply benefits and loyalty credits to a booking - Genuine passion for travel and delivering a seamless experience You do not need to check every box. If you have 80% of the skills and the drive to learn, we want to hear from you. Why Ascend Clear Growth Path The progression here is: Trip Fulfillment Member to Trip Fulfillment Team Lead to Concierge Manager to Associate Director of Concierge. We promote from within based on performance, not tenure. The operational accuracy, billing discipline, and client communication skills you build in this role are the exact foundation for everything above it. Build, Don't Just Execute We are still developing and refining our fulfillment workflows. Your observations on what creates delays, causes data mismatches, or makes the client experience feel anything less than seamless feed directly into how we improve. Real Support - A Trip Fulfillment Team Lead who reviews your work, approves client sends, and is there for escalations - Weekly training sessions and practical service recovery simulations Regular one-on-one conversations with clear, specific feedback Work-Life Balance - Full-time role, 5 days per week, on a 9-hour shift including a 1-hour lunch break - Day or night shift depending on business needs, confirmed in advance - Shift handovers are clean and structured so you are not picking up a mess when you log in - A global team with talented colleagues across continents What Success Looks Like First 90 days: You are delivering itineraries and invoices to clients within 3 hours of ticket issuance, at a 95% or higher rate. Your trip records are complete and accurate every shift. You are verifying payments correctly and flagging discrepancies before they reach the client. You are building trust with your Team Lead through consistent, reliable work. Within 6-12 months: You are handling more complex bookings with confidence, contributing process improvements to the team, and demonstrating readiness for greater responsibility. Our Values - Customer Obsession: We win when our customers win - Urgency with Impact: Clients expect answers in minutes, not hours - Radical Candor: Honest, direct, respectful feedback builds trust - Ownership: If something breaks, we fix it - Relentless Excellence: Good enough is never enough Why You'll Love This Role This is perfect for someone who: - Takes genuine pride in being the person who makes the final experience feel seamless for the client - Is energized by a mix of operational accuracy, billing coordination, and direct client communication - Wants to work in a high-standard environment where attention to detail is noticed and rewarded - Sees a clear path to team leadership and wants to start building toward it now - Loves the idea of working behind the scenes on trips for founders, investors, and executives who expect nothing less than perfect Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Trip Fulfillment Member | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. The Role We are hiring a Trip Fulfillment Member to take a confirmed flight booking and turn it into a complete, polished travel package delivered to the client. Once a ticket has been issued by the Ticketing team, the booking comes to you. Your job is to build the full itinerary, prepare the invoice, confirm that payment has been received and recorded correctly, and send everything to the client with clarity and warmth. You also coordinate any extras the client needs, such as airport transfers, seat selections, or special meal preferences. The client has trusted us with a high-value booking. What you send them is the moment they see the result of that trust. Everything needs to be accurate, professional, and exactly what was agreed. What You'll Do Building and Delivering the Trip - Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system, including all flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers - Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client - Once the itinerary and invoice are approved by your Team Lead, send them to the client with a warm, professional message in Periskope, our client communication platform - Coordinate any additional services the client has requested, such as airport chauffeur pickups, specific seat selections, or special meals, and record all confirmation details in the client's trip record Payment Verification - Before sending any deliverable to a client, confirm that payment has been received and correctly recorded. You will cross-check payment status across our internal systems using details provided by your Team Lead - Payments at Ascend come in several forms: credit card charges processed through Stripe, bank wire transfers, PayPal, and occasionally cryptocurrency. Each has a specific verification process you will follow, and your Team Lead will confirm the status for each before you proceed - If the payment record in any system does not match what you expect, flag it to your Team Lead immediately. You do not communicate payment issues directly to the client Data Accuracy - Make sure all records in our client management system and billing platform match before any client communication goes out. This includes passenger details, flight information, invoice amounts, and payment status - Keep records updated in real time throughout your shift. If a booking changes, the record changes immediately - Ensure no booking task sits unactioned for more than 30 minutes during your shift Collaboration and Escalation - Work closely with your Trip Fulfillment Team Lead, who reviews your work, approves client sends, and is there to support you on anything complex - Coordinate with the Ticketing team on any changes that affect a ticket after issuance, and with the Client Service team on any client-facing updates - Escalate any payment discrepancy, data mismatch, or client issue to your Team Lead immediately rather than trying to resolve it alone What You Bring Must Have - 1-2+ years in travel operations, hospitality administration, client coordination, or a similar role where managing detailed records across multiple systems was a core part of your work - Experience creating or managing invoices using a billing tool such as FreshBooks, QuickBooks, or similar platforms - Familiarity with verifying or reconciling payments across different methods, whether card, bank transfer, or digital payment platforms - Strong attention to accuracy across multiple tools at the same time: you notice when something does not match, and you investigate rather than ignore it - Clear, professional written communication: you can write a warm, polished client message without needing a template for every situation - The ability to manage several tasks at once without losing track of the details, especially during busy shift periods Nice to Have - Prior experience using itinerary-building tools such as Travefy, Axus, TravelJoy, Tourwriter, or similar platforms - Background in luxury hospitality, premium travel, or high-touch client service - Familiarity with task management tools such as Asana, or CRM and client communication platforms - Working knowledge of travel-specific passenger details such as Known Traveler Numbers (KTN) or Frequent Flyer Numbers (FFN), which are membership identifiers airlines use to apply benefits and loyalty credits to a booking - Genuine passion for travel and delivering a seamless experience You do not need to check every box. If you have 80% of the skills and the drive to learn, we want to hear from you. Why Ascend Clear Growth Path The progression here is: Trip Fulfillment Member to Trip Fulfillment Team Lead to Concierge Manager to Associate Director of Concierge. We promote from within based on performance, not tenure. The operational accuracy, billing discipline, and client communication skills you build in this role are the exact foundation for everything above it. Build, Don't Just Execute We are still developing and refining our fulfillment workflows. Your observations on what creates delays, causes data mismatches, or makes the client experience feel anything less than seamless feed directly into how we improve. Real Support - A Trip Fulfillment Team Lead who reviews your work, approves client sends, and is there for escalations - Weekly training sessions and practical service recovery simulations Regular one-on-one conversations with clear, specific feedback Work-Life Balance - Full-time role, 5 days per week, on a 9-hour shift including a 1-hour lunch break - Day or night shift depending on business needs, confirmed in advance - Shift handovers are clean and structured so you are not picking up a mess when you log in - A global team with talented colleagues across continents What Success Looks Like First 90 days: You are delivering itineraries and invoices to clients within 3 hours of ticket issuance, at a 95% or higher rate. Your trip records are complete and accurate every shift. You are verifying payments correctly and flagging discrepancies before they reach the client. You are building trust with your Team Lead through consistent, reliable work. Within 6-12 months: You are handling more complex bookings with confidence, contributing process improvements to the team, and demonstrating readiness for greater responsibility. Our Values - Customer Obsession: We win when our customers win - Urgency with Impact: Clients expect answers in minutes, not hours - Radical Candor: Honest, direct, respectful feedback builds trust - Ownership: If something breaks, we fix it - Relentless Excellence: Good enough is never enough Why You'll Love This Role This is perfect for someone who: - Takes genuine pride in being the person who makes the final experience feel seamless for the client - Is energized by a mix of operational accuracy, billing coordination, and direct client communication - Wants to work in a high-standard environment where attention to detail is noticed and rewarded - Sees a clear path to team leadership and wants to start building toward it now - Loves the idea of working behind the scenes on trips for founders, investors, and executives who expect nothing less than perfect Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.