Ascend logo
Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.

Trip Fulfillment Team Member- India (Remote)

Business OperationsBusiness OperationsFull TimeRemoteMid LevelTeam 51-200

Location

India

Posted

81 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Trip Fulfillment Team Member- India (Remote)

Ascend

Trip Fulfillment Member | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. The Role We are hiring a Trip Fulfillment Member to take a confirmed flight booking and turn it into a complete, polished travel package delivered to the client. Once a ticket has been issued by the Ticketing team, the booking comes to you. Your job is to build the full itinerary, prepare the invoice, confirm that payment has been received and recorded correctly, and send everything to the client with clarity and warmth. You also coordinate any extras the client needs, such as airport transfers, seat selections, or special meal preferences. The client has trusted us with a high-value booking. What you send them is the moment they see the result of that trust. Everything needs to be accurate, professional, and exactly what was agreed. What You'll Do Building and Delivering the Trip - Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system, including all flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers - Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client - Once the itinerary and invoice are approved by your Team Lead, send them to the client with a warm, professional message in Periskope, our client communication platform - Coordinate any additional services the client has requested, such as airport chauffeur pickups, specific seat selections, or special meals, and record all confirmation details in the client's trip record Payment Verification - Before sending any deliverable to a client, confirm that payment has been received and correctly recorded. You will cross-check payment status across our internal systems using details provided by your Team Lead - Payments at Ascend come in several forms: credit card charges processed through Stripe, bank wire transfers, PayPal, and occasionally cryptocurrency. Each has a specific verification process you will follow, and your Team Lead will confirm the status for each before you proceed - If the payment record in any system does not match what you expect, flag it to your Team Lead immediately. You do not communicate payment issues directly to the client Data Accuracy - Make sure all records in our client management system and billing platform match before any client communication goes out. This includes passenger details, flight information, invoice amounts, and payment status - Keep records updated in real time throughout your shift. If a booking changes, the record changes immediately - Ensure no booking task sits unactioned for more than 30 minutes during your shift Collaboration and Escalation - Work closely with your Trip Fulfillment Team Lead, who reviews your work, approves client sends, and is there to support you on anything complex - Coordinate with the Ticketing team on any changes that affect a ticket after issuance, and with the Client Service team on any client-facing updates - Escalate any payment discrepancy, data mismatch, or client issue to your Team Lead immediately rather than trying to resolve it alone What You Bring Must Have - 1-2+ years in travel operations, hospitality administration, client coordination, or a similar role where managing detailed records across multiple systems was a core part of your work - Experience creating or managing invoices using a billing tool such as FreshBooks, QuickBooks, or similar platforms - Familiarity with verifying or reconciling payments across different methods, whether card, bank transfer, or digital payment platforms - Strong attention to accuracy across multiple tools at the same time: you notice when something does not match, and you investigate rather than ignore it - Clear, professional written communication: you can write a warm, polished client message without needing a template for every situation - The ability to manage several tasks at once without losing track of the details, especially during busy shift periods Nice to Have - Prior experience using itinerary-building tools such as Travefy, Axus, TravelJoy, Tourwriter, or similar platforms - Background in luxury hospitality, premium travel, or high-touch client service - Familiarity with task management tools such as Asana, or CRM and client communication platforms - Working knowledge of travel-specific passenger details such as Known Traveler Numbers (KTN) or Frequent Flyer Numbers (FFN), which are membership identifiers airlines use to apply benefits and loyalty credits to a booking - Genuine passion for travel and delivering a seamless experience You do not need to check every box. If you have 80% of the skills and the drive to learn, we want to hear from you. Why Ascend Clear Growth Path The progression here is: Trip Fulfillment Member to Trip Fulfillment Team Lead to Concierge Manager to Associate Director of Concierge. We promote from within based on performance, not tenure. The operational accuracy, billing discipline, and client communication skills you build in this role are the exact foundation for everything above it. Build, Don't Just Execute We are still developing and refining our fulfillment workflows. Your observations on what creates delays, causes data mismatches, or makes the client experience feel anything less than seamless feed directly into how we improve. Real Support - A Trip Fulfillment Team Lead who reviews your work, approves client sends, and is there for escalations - Weekly training sessions and practical service recovery simulations Regular one-on-one conversations with clear, specific feedback Work-Life Balance - Full-time role, 5 days per week, on a 9-hour shift including a 1-hour lunch break - Day or night shift depending on business needs, confirmed in advance - Shift handovers are clean and structured so you are not picking up a mess when you log in - A global team with talented colleagues across continents What Success Looks Like First 90 days: You are delivering itineraries and invoices to clients within 3 hours of ticket issuance, at a 95% or higher rate. Your trip records are complete and accurate every shift. You are verifying payments correctly and flagging discrepancies before they reach the client. You are building trust with your Team Lead through consistent, reliable work. Within 6-12 months: You are handling more complex bookings with confidence, contributing process improvements to the team, and demonstrating readiness for greater responsibility. Our Values - Customer Obsession: We win when our customers win - Urgency with Impact: Clients expect answers in minutes, not hours - Radical Candor: Honest, direct, respectful feedback builds trust - Ownership: If something breaks, we fix it - Relentless Excellence: Good enough is never enough Why You'll Love This Role This is perfect for someone who: - Takes genuine pride in being the person who makes the final experience feel seamless for the client - Is energized by a mix of operational accuracy, billing coordination, and direct client communication - Wants to work in a high-standard environment where attention to detail is noticed and rewarded - Sees a clear path to team leadership and wants to start building toward it now - Loves the idea of working behind the scenes on trips for founders, investors, and executives who expect nothing less than perfect Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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Ascend logo

Trip Fulfillment Team Member- India (Remote)

Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.

Full TimeRemoteTeam 51-200

Trip Fulfillment Member | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. The Role We are hiring a Trip Fulfillment Member to take a confirmed flight booking and turn it into a complete, polished travel package delivered to the client. Once a ticket has been issued by the Ticketing team, the booking comes to you. Your job is to build the full itinerary, prepare the invoice, confirm that payment has been received and recorded correctly, and send everything to the client with clarity and warmth. You also coordinate any extras the client needs, such as airport transfers, seat selections, or special meal preferences. The client has trusted us with a high-value booking. What you send them is the moment they see the result of that trust. Everything needs to be accurate, professional, and exactly what was agreed. What You'll Do Building and Delivering the Trip - Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system, including all flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers - Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client - Once the itinerary and invoice are approved by your Team Lead, send them to the client with a warm, professional message in Periskope, our client communication platform - Coordinate any additional services the client has requested, such as airport chauffeur pickups, specific seat selections, or special meals, and record all confirmation details in the client's trip record Payment Verification - Before sending any deliverable to a client, confirm that payment has been received and correctly recorded. You will cross-check payment status across our internal systems using details provided by your Team Lead - Payments at Ascend come in several forms: credit card charges processed through Stripe, bank wire transfers, PayPal, and occasionally cryptocurrency. Each has a specific verification process you will follow, and your Team Lead will confirm the status for each before you proceed - If the payment record in any system does not match what you expect, flag it to your Team Lead immediately. You do not communicate payment issues directly to the client Data Accuracy - Make sure all records in our client management system and billing platform match before any client communication goes out. This includes passenger details, flight information, invoice amounts, and payment status - Keep records updated in real time throughout your shift. If a booking changes, the record changes immediately - Ensure no booking task sits unactioned for more than 30 minutes during your shift Collaboration and Escalation - Work closely with your Trip Fulfillment Team Lead, who reviews your work, approves client sends, and is there to support you on anything complex - Coordinate with the Ticketing team on any changes that affect a ticket after issuance, and with the Client Service team on any client-facing updates - Escalate any payment discrepancy, data mismatch, or client issue to your Team Lead immediately rather than trying to resolve it alone What You Bring Must Have - 1-2+ years in travel operations, hospitality administration, client coordination, or a similar role where managing detailed records across multiple systems was a core part of your work - Experience creating or managing invoices using a billing tool such as FreshBooks, QuickBooks, or similar platforms - Familiarity with verifying or reconciling payments across different methods, whether card, bank transfer, or digital payment platforms - Strong attention to accuracy across multiple tools at the same time: you notice when something does not match, and you investigate rather than ignore it - Clear, professional written communication: you can write a warm, polished client message without needing a template for every situation - The ability to manage several tasks at once without losing track of the details, especially during busy shift periods Nice to Have - Prior experience using itinerary-building tools such as Travefy, Axus, TravelJoy, Tourwriter, or similar platforms - Background in luxury hospitality, premium travel, or high-touch client service - Familiarity with task management tools such as Asana, or CRM and client communication platforms - Working knowledge of travel-specific passenger details such as Known Traveler Numbers (KTN) or Frequent Flyer Numbers (FFN), which are membership identifiers airlines use to apply benefits and loyalty credits to a booking - Genuine passion for travel and delivering a seamless experience You do not need to check every box. If you have 80% of the skills and the drive to learn, we want to hear from you. Why Ascend Clear Growth Path The progression here is: Trip Fulfillment Member to Trip Fulfillment Team Lead to Concierge Manager to Associate Director of Concierge. We promote from within based on performance, not tenure. The operational accuracy, billing discipline, and client communication skills you build in this role are the exact foundation for everything above it. Build, Don't Just Execute We are still developing and refining our fulfillment workflows. Your observations on what creates delays, causes data mismatches, or makes the client experience feel anything less than seamless feed directly into how we improve. Real Support - A Trip Fulfillment Team Lead who reviews your work, approves client sends, and is there for escalations - Weekly training sessions and practical service recovery simulations Regular one-on-one conversations with clear, specific feedback Work-Life Balance - Full-time role, 5 days per week, on a 9-hour shift including a 1-hour lunch break - Day or night shift depending on business needs, confirmed in advance - Shift handovers are clean and structured so you are not picking up a mess when you log in - A global team with talented colleagues across continents What Success Looks Like First 90 days: You are delivering itineraries and invoices to clients within 3 hours of ticket issuance, at a 95% or higher rate. Your trip records are complete and accurate every shift. You are verifying payments correctly and flagging discrepancies before they reach the client. You are building trust with your Team Lead through consistent, reliable work. Within 6-12 months: You are handling more complex bookings with confidence, contributing process improvements to the team, and demonstrating readiness for greater responsibility. Our Values - Customer Obsession: We win when our customers win - Urgency with Impact: Clients expect answers in minutes, not hours - Radical Candor: Honest, direct, respectful feedback builds trust - Ownership: If something breaks, we fix it - Relentless Excellence: Good enough is never enough Why You'll Love This Role This is perfect for someone who: - Takes genuine pride in being the person who makes the final experience feel seamless for the client - Is energized by a mix of operational accuracy, billing coordination, and direct client communication - Wants to work in a high-standard environment where attention to detail is noticed and rewarded - Sees a clear path to team leadership and wants to start building toward it now - Loves the idea of working behind the scenes on trips for founders, investors, and executives who expect nothing less than perfect Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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Ascend logo

Trip Fulfillment Team Member- Phillipines (Remote)

Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.

Full TimeRemoteTeam 51-200

Trip Fulfillment Member | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. The Role We are hiring a Trip Fulfillment Member to take a confirmed flight booking and turn it into a complete, polished travel package delivered to the client. Once a ticket has been issued by the Ticketing team, the booking comes to you. Your job is to build the full itinerary, prepare the invoice, confirm that payment has been received and recorded correctly, and send everything to the client with clarity and warmth. You also coordinate any extras the client needs, such as airport transfers, seat selections, or special meal preferences. The client has trusted us with a high-value booking. What you send them is the moment they see the result of that trust. Everything needs to be accurate, professional, and exactly what was agreed. What You'll Do Building and Delivering the Trip - Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system, including all flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers - Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client - Once the itinerary and invoice are approved by your Team Lead, send them to the client with a warm, professional message in Periskope, our client communication platform - Coordinate any additional services the client has requested, such as airport chauffeur pickups, specific seat selections, or special meals, and record all confirmation details in the client's trip record Payment Verification - Before sending any deliverable to a client, confirm that payment has been received and correctly recorded. You will cross-check payment status across our internal systems using details provided by your Team Lead - Payments at Ascend come in several forms: credit card charges processed through Stripe, bank wire transfers, PayPal, and occasionally cryptocurrency. Each has a specific verification process you will follow, and your Team Lead will confirm the status for each before you proceed - If the payment record in any system does not match what you expect, flag it to your Team Lead immediately. You do not communicate payment issues directly to the client Data Accuracy - Make sure all records in our client management system and billing platform match before any client communication goes out. This includes passenger details, flight information, invoice amounts, and payment status - Keep records updated in real time throughout your shift. If a booking changes, the record changes immediately - Ensure no booking task sits unactioned for more than 30 minutes during your shift Collaboration and Escalation - Work closely with your Trip Fulfillment Team Lead, who reviews your work, approves client sends, and is there to support you on anything complex - Coordinate with the Ticketing team on any changes that affect a ticket after issuance, and with the Client Service team on any client-facing updates - Escalate any payment discrepancy, data mismatch, or client issue to your Team Lead immediately rather than trying to resolve it alone What You Bring Must Have - 1-2+ years in travel operations, hospitality administration, client coordination, or a similar role where managing detailed records across multiple systems was a core part of your work - Experience creating or managing invoices using a billing tool such as FreshBooks, QuickBooks, or similar platforms - Familiarity with verifying or reconciling payments across different methods, whether card, bank transfer, or digital payment platforms - Strong attention to accuracy across multiple tools at the same time: you notice when something does not match, and you investigate rather than ignore it - Clear, professional written communication: you can write a warm, polished client message without needing a template for every situation - The ability to manage several tasks at once without losing track of the details, especially during busy shift periods Nice to Have - Prior experience using itinerary-building tools such as Travefy, Axus, TravelJoy, Tourwriter, or similar platforms - Background in luxury hospitality, premium travel, or high-touch client service - Familiarity with task management tools such as Asana, or CRM and client communication platforms - Working knowledge of travel-specific passenger details such as Known Traveler Numbers (KTN) or Frequent Flyer Numbers (FFN), which are membership identifiers airlines use to apply benefits and loyalty credits to a booking - Genuine passion for travel and delivering a seamless experience You do not need to check every box. If you have 80% of the skills and the drive to learn, we want to hear from you. Why Ascend Clear Growth Path The progression here is: Trip Fulfillment Member to Trip Fulfillment Team Lead to Concierge Manager to Associate Director of Concierge. We promote from within based on performance, not tenure. The operational accuracy, billing discipline, and client communication skills you build in this role are the exact foundation for everything above it. Build, Don't Just Execute We are still developing and refining our fulfillment workflows. Your observations on what creates delays, causes data mismatches, or makes the client experience feel anything less than seamless feed directly into how we improve. Real Support - A Trip Fulfillment Team Lead who reviews your work, approves client sends, and is there for escalations - Weekly training sessions and practical service recovery simulations Regular one-on-one conversations with clear, specific feedback Work-Life Balance - Full-time role, 5 days per week, on a 9-hour shift including a 1-hour lunch break - Day or night shift depending on business needs, confirmed in advance - Shift handovers are clean and structured so you are not picking up a mess when you log in - A global team with talented colleagues across continents What Success Looks Like First 90 days: You are delivering itineraries and invoices to clients within 3 hours of ticket issuance, at a 95% or higher rate. Your trip records are complete and accurate every shift. You are verifying payments correctly and flagging discrepancies before they reach the client. You are building trust with your Team Lead through consistent, reliable work. Within 6-12 months: You are handling more complex bookings with confidence, contributing process improvements to the team, and demonstrating readiness for greater responsibility. Our Values - Customer Obsession: We win when our customers win - Urgency with Impact: Clients expect answers in minutes, not hours - Radical Candor: Honest, direct, respectful feedback builds trust - Ownership: If something breaks, we fix it - Relentless Excellence: Good enough is never enough Why You'll Love This Role This is perfect for someone who: - Takes genuine pride in being the person who makes the final experience feel seamless for the client - Is energized by a mix of operational accuracy, billing coordination, and direct client communication - Wants to work in a high-standard environment where attention to detail is noticed and rewarded - Sees a clear path to team leadership and wants to start building toward it now - Loves the idea of working behind the scenes on trips for founders, investors, and executives who expect nothing less than perfect Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Philippines
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Director, Applications – Business Systems

OpenLoop

Powering superior telehealth from end-to-end. #HealingAnywhere

Full TimeRemoteTeam 201-500Since 2020H1B No Sponsor

• Define and maintain a 3-year enterprise applications roadmap aligned with company goals and digital transformation priorities. • Translate business strategies into scalable technical initiatives, measurable KPIs, and clear project portfolios. • Recruit, coach, and lead a high-performing team of analysts, developers, and admins. • Own the full lifecycle of enterprise applications (e.g., GSuite, Zoho, NetSuite, Slack, Okta, Healthie, Doxy)—from selection and deployment to integration and retirement. • Lead cross-platform initiatives focused on data quality, governance, and master data management. • Drive automation and process improvements using APIs, low-code tools, and emerging tech to eliminate manual work. • Manage third-party vendors: negotiate contracts, monitor SLAs, control licensing costs, and oversee renewals. • Oversee application provisioning, deprovisioning, and access management to ensure a seamless and secure employee experience. • Partner with Product and Engineering to enhance and integrate internally developed tools; establish release, QA, and UAT processes. • Ensure compliance with SOC 2, HIPAA, HITRUST, NIST, and other regulatory frameworks across the application stack. • Implement robust role-based access controls, audit trails, and incident-response procedures. • Track system uptime, usage, and ROI; deliver executive-level dashboards and insights. • Measure end-user satisfaction and lead continuous improvement efforts. • Manage the applications budget, including licenses, tools, and services. • Other duties as assigned

United States
Job Closed
State of Colorado logo

Legislative and Stakeholder Liaison

State of Colorado

The State of Colorado is located in the Rocky Mountain region of the western United States. It entered the 100-year-old Union in 1876, earning the nickname "Cen

Title: Legislative and Stakeholder Liaison (Hybrid) Location: 303 E. 17th Avenue, Denver, CO 80203, United States Full-time Hybrid Salary: $71,544.00 - $93,012.00 Annually Job Description: STATE OF COLORADO RESIDENCY REQUIRED AT TIME OF APPLICATION NOTE: This announcement may be used to fill multiple openings. Envision yourself working at HCPF The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. As part of the State of Colorado, HCPF offers a competitive benefits package: - PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans - Medical, Dental, and Vision insurance coverage - Automatic Short-Term and Optional Long-Term Disability Coverage - Life and AD&D Insurance - Flexible Spending Accounts (FSAs) - Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML) - 11 Paid Holidays Annually and Accrued Annual and Sick Leave - Accrued Sick Leave for State of Colorado Temporary Employees - Flexplace and Flextime work arrangements - Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program - Free RTD EcoPass to all eligible State Employees - Credit Union of Colorado Membership Eligibility - Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs. https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs We are looking for a for a Legislative and Stakeholder Liaison for the Office of Community Living (OCL)! We are onboarding new employees using a hybrid approach. The Department supports flexible work arrangements. Depending on the business need and description of the position, we have options that range from fully remote, hybrid, to full-time in the office. Specific discussions about the schedule will be discussed during the offer stage. Work Unit Description The Office of Community Living (OCL) exists as part of the Department of Health Care Policy and Financing (the Department), which is the federally recognized single state agency to administer the Colorado Medicaid program. The Office administers the state's Long-Term Care (LTC) programs such as nursing facilities, Program of All- Inclusive Care of the Elderly (PACE), Hospital Backup Level of Care Program (HBU), and Home and Community Based Services (HCBS) waiver programs. The unit provides oversight and monitoring for the state's system for access to LTC programs. Staff within the Office are responsible for stakeholder relations, policy development and implementation, contract management and performance, program administration and overall LTC Medicaid program performance. The Office provides an important role in working toward the Department's mission to improve access to cost-effective, quality long term care services and supports for Coloradans. The Strategic Outcomes Division is responsible for ensuring the overarching strategic goals and priorities are achieved through coordination across the department and with stakeholders through the following: - Develops, implements and coordinates statewide strategies and priorities related to policy and programmatic changes to the long-term services and supports (LTSS) systems. - Identifies and coordinates across the Department programmatic and fiscal stewardship of Medicaid and state funded LTSS programs and services, including using data analytics to track outcomes of identified strategies. - Evaluates effectiveness and person-centered outcomes for Medicaid and state funded LTSS. - Designs and implements innovative services, business processes and programs to improve access to and delivery of LTSS. - Provides project and process management support to the OCL. - Provides proactive communication and responses to requests for information through the formulation of communications strategies, tactics, and messaging on priority issues. - Develops, implements, and oversees a coordinated plan for stakeholder engagement across OCL. - Provides facilitation support for an array of stakeholder meetings essential to the functions and priorities of OCL. Position Overview The Legislative and Stakeholder Liaison serves as the Department's subject matter authority on legislative analysis impacting the Office of Community Living (OCL). This role leads high-level strategy, analysis, and coordination related to legislative activities, stakeholder engagement, and operational alignment. This position plays a critical role in ensuring accurate, timely, and strategic responses to legislative inquiries while driving process improvement, project management excellence, and cross-departmental alignment. Key Responsibilities Legislative Analysis & Strategy - Serve as the Department's lead authority on legislative analysis related to OCL policies and programs. - Review, interpret, and assess new and proposed legislation and its impact on existing and planned initiatives. - Provide strategic recommendations to leadership on legislative implications and positioning. - Prepare legislative materials including memos, reports, and presentations on priorities and impacts. Legislative Coordination & Stakeholder Engagement - Act as a primary liaison to key stakeholders, including the Joint Budget Committee (JBC) and legislative staff. - Ensure consistency and alignment in all Department communications with legislators. - Manage legislative requests, including tracking, analysis, drafting, and review of responses and fiscal notes. - Lead coordination and response management during the JBC session, including advising leadership and reviewing deliverables. Project & Process Management - Lead complex business process design and improvement initiatives across OCL. - Apply project management and LEAN methodologies to enhance program efficiency and effectiveness. - Provide strategic guidance to leadership on operational improvements and implementation approaches. - Support contract development and management, including drafting statements of work and overseeing procurement processes. Strategic Planning & Performance Management - Develop, manage, and monitor the OCL strategic plan in collaboration with leadership. - Align OCL initiatives with Department-wide strategic goals and performance metrics. - Provide data-driven recommendations and analytics to inform decision-making. Operations & Program Support - Manage the HCBS questions inbox and internal tracking systems, ensuring timely and high-quality responses. - Analyze inquiries and provide guidance on appropriate responses and policy implications. - Support new and emerging projects, including meeting facilitation, scheduling, note-taking, and administrative coordination RESIDENCY REQUIREMENT: This posting is only open to residents of the State of Colorado at the time of submitting your application. Liaison IV H1Q4XX MINIMUM QUALIFICATIONS: Experience Only: Seven (7) years of professional experience in legislative analysis, public policy development, government relations, health policy analysis, or program policy analysis, including experience evaluating the operational, fiscal, or programmatic impacts of legislation, regulations, or policy proposals. OR Education and Experience: Bachelor's Degree in Public Policy, Political Science, Public Administration, Law and Government Affairs or related field, and three (3) years of professional experience in legislative analysis, public policy development, government relations, health policy analysis, or program policy analysis, including experience evaluating the operational, fiscal, or programmatic impacts of legislation, regulations, or policy proposals. Preferred Qualifications - Experience with Medicaid programs, long-term services and supports (LTSS), or Home and Community-Based Services (HCBS) programs. - Experience working with or supporting a state legislature, legislative committees, or state budget processes (e.g., Joint Budget Committee or appropriations processes) and preparing or contributing to fiscal notes, legislative bill analyses, legislative briefings, or formal responses to legislative requests for information. - Experience coordinating cross-division policy initiatives or responses within a large government agency or complex organization. - Experience developing strategic plans, performance metrics, or program dashboards to track outcomes and organizational goals. - Experience conducting business process analysis, process mapping, or Lean process improvement. - Experience managing contracts, procurements, or statements of work in a government environment. Skills and Competencies - Ability to lead complex projects or initiatives without formal supervisory authority. - Understanding of the legislative process (bill drafting, committee review, amendments, voting, etc. - Knowledge of government structure (federal, state, local - Ability to analyze legislation and policy impacts - Awareness of political dynamics and stakeholders - Strong written communication (policy briefs, talking points, reporting) - Clear verbal communication with legislators, staff, and leadership - Ability to translate complex policy into plain language - Public speaking and presentation skills - Building trust with legislators, staffers, and stakeholders - Maintaining relationships across political parties - Stakeholder engagement and coalition building Work Environment: Office, sedentary Hybrid-a combination of "in person" and remote DEFINITION OF PROFESSIONAL EXPERIENCE: Professional experience is defined as experience that may include: independent judgment and discretion in performing work duties, a level of specialized knowledge, in-depth work requirements such as data gathering, analysis and interpretation, customer service across a broad range of individuals including key personnel, and/or individual accountability for results. CONDITIONS OF EMPLOYMENT - All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment. - Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application. APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. How to Apply (PLEASE READ CAREFULLY) Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered. Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below. Comparative Analysis Process The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email. Failure to submit properly completed documents by the closing date will result in your application being rejected. ADAAA Accommodations: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Department of Health Care Policy & Financing is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Minnie Kaur, at anupreet.kaur@state.co.us. The Department of Health Care Policy & Financing does not offer sponsored visas for employment purposes.

Colorado