Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact! As a Remote Online Exams & Customer Experience Assistant - Spanish Speaking, your tasks will include the following: Customer Service: - Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. - Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process. Online Proctoring: - Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. - Enforce exam rules and protocols to maintain the integrity of the certification process. - Handle any technical or procedural issues that may arise during exams. Back-Office Exam Operations: - Execute administrative tasks related to exam registrations, scheduling, and result processing. - Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. - Collaborate with cross-functional teams to streamline processes and improve operational efficiency.  General Duties: - Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results. - Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones. - Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times   What we look for: - Bachelor’s degree any discipline will be an asset - Previous experience in similar position/ function will be considered as an asset - Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage - Passionate with Customer Satisfaction - Excellent command of the English & Spanish language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. - Excellent interpersonal, verbal, and written communication skills. - Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment - Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).   What we offer: - Monthly Bonus upon Performance 💳 - Work in an international, dynamic and fun atmosphere - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 - Complimentary coffee and tea in all our premises ☕ - Huge learning experience in using best practices and global environment - Constant personal and professional development 🥇   About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do. Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.   - If working on the SELT service in the UK, background checks will include: - A basic or enhanced Disclosure Barring Service (DBS) check - Right to Work in the UK check (including nationality, identity and place of residence) - HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) - Financial background check - Employment reference check - If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. All applications will be treated with strict confidentiality.

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 We're seeking an Online Exams & Customer Experience Assistant to provide top-tier support while ensuring exam integrity. As a key part of our agile team, you'll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact! As a Remote Online Exams & Customer Experience Assistant - French Speaking, your tasks will include the following: Customer Service: - Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. - Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process. Online Proctoring: - Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. - Enforce exam rules and protocols to maintain the integrity of the certification process. - Handle any technical or procedural issues that may arise during exams. Back-Office Exam Operations: - Execute administrative tasks related to exam registrations, scheduling, and result processing. - Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. - Collaborate with cross-functional teams to streamline processes and improve operational efficiency.  General Duties: - Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results. - Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones. - Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times   What we look for: - Bachelor’s degree any discipline will be an asset - Previous experience in similar position/ function will be considered as an asset - Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage - Passionate with Customer Satisfaction - Excellent command of the English & French language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). - Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. - Excellent interpersonal, verbal, and written communication skills. - Well organized, self-driven, flexible and able to work in a high-volume, fast- Internal paced, and deadline-driven environment - Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).   What we offer: - Monthly Bonus upon Performance 💳 - Work in an international, dynamic and fun atmosphere - Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 - Complimentary coffee and tea in all our premises ☕ - Huge learning experience in using best practices and global environment - Constant personal and professional development 🥇   About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Quality, Innovation, Passion, Integrity, Clarity, Velocity are the core values which guide everything we do. Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business. Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.   - If working on the SELT service in the UK, background checks will include: - A basic or enhanced Disclosure Barring Service (DBS) check - Right to Work in the UK check (including nationality, identity and place of residence) - HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) - Financial background check - Employment reference check - If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. All applications will be treated with strict confidentiality.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description The News Group Operations & Technology Division of NBCUniversal is looking for a high-energy, results-driven and detail-oriented Executive Assistant to provide administrative support to the three SVPs. The ideal candidate for this position has exemplary planning and time management skills, excellent communication skills, and the ability to operate in a resourceful and self-directed manner, Core Responsibilities: - Executive Logistics and Anticipatory Execution - Own calendar management, including prioritization and real-time conflict resolution - Manage all travel, expenses, offices, meeting rooms, and materials - Anticipate needs without prompting and act ahead of time - Ensure meetings are fully prepared for, not just scheduled - Eliminate logistical friction so the executive can stay focused on high-value work Executive Synthesis and Communication Support - Help produce first drafts of presentations, decks, and executive materials as needed - Track action items and ensure follow-through to closure Attention, Information, and Escalation Management - Filter and route inbound requests using sound judgment - Reduce unnecessary meetings and noise - Proactively connect teams when issues or escalations emerge Required Capabilities - Exceptional attention to detail and follow-through - Demonstrated ability to anticipate needs in complex, fast-paced environments - Strong written communication and narrative skills - Sound judgment under ambiguity and changing priorities - Comfort operating with senior leaders and sensitive information - Ability to manage both logistics and synthesis at a high standard - Practical fluency with AI tools for drafting, summarization, organization, and analysis Qualifications Qualifications and Requirements: - 4+ years of relevant experience maintaining a senior executive's phone, calendar, work and travel schedules - Advanced proficiency with the Microsoft Office 365 suite of tools. - Demonstrated experience taking detailed notes and extracting action items; ability to understand priorities and adjust schedules accordingly - Exemplary interpersonal skills including a professional in-person and virtual presence Desired Characteristics: - Experience operating in roles with a high level of access to confidential employee and business information and ability maintain the highest degree of confidentiality and discretion. - Inherent ability to always operate with the utmost integrity and honesty. - Extremely flexible and able to shift priorities as needed and manage several work streams at a time. - Comfortable navigating a complex environment to obtain information and solve challenges. - Experience utilizing tools and systems for travel, expense reporting and approvals, office booking and scheduling. - Exceptional written and verbal communication skills; exemplary interpersonal skills including a professional in-person and virtual presence. - Excellent attention to detail and comfort partnering with others to track and meet deadlines. - Demonstrated experience taking detailed notes and extracting action items; ability to understand priorities and adjust schedules accordingly Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary: $70,000 ($33.65/hr) - $85,000 ($40.87/hr). Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

The People Group is a fractional talent and support business focused on connecting exceptional professionals with growing founders and leadership teams. We pride ourselves on quality, consistency, and long term partnerships. We believe that when our contractors are treated with respect, clarity, and fairness, that standard naturally carries through to the clients they support. Clear expectations, open communication, and mutual accountability are central to how we work. We are currently seeking a highly skilled and tech savvy Executive Assistant with strong AI and automation experience to join our talent pool on a freelance basis. In this role, you will support founders and senior leaders by managing operations, optimizing workflows, and leveraging AI tools to drive efficiency and productivity. This is a fully remote, fractional role supporting clients across multiple time zones, ideal for someone who is proactive, detail oriented, and comfortable working independently in a fast paced environment. Responsibilities - Manage calendars, schedule meetings and appointments for clients - Coordinate travel arrangements and accommodations - Prepare and edit documents, reports, and presentations - Handle phone calls, emails, and other correspondence - Organize and maintain files, records, and databases - Assist in the preparation of meeting agendas and take minutes - Collaborate with other team members to ensure efficient workflow - Arrange and coordinate events and conferences - Perform ad-hoc administrative tasks as needed - Respond to and manage client requests, including ad hoc tasks, with professionalism and attention to detail