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Intelligence, insight and imagination - the power to change business education
Senior Application Support Analyst
Location
United States
Posted
175 days ago
Salary
$140K - $150K / year
Seniority
Senior
Job Description
Senior Application Support Analyst
CarringtonCrisp
• Provide advanced technical and functional support for enterprise applications, ensuring high availability and performance. • Troubleshoot and resolve complex incidents, service requests, and system issues in a timely manner. • Perform root cause analysis and implement long-term solutions to prevent recurring problems. • Collaborate with business users, developers, infrastructure teams, and vendors to address application-related issues and enhancements. • Monitor application performance, perform regular health checks, and ensure compliance with service-level agreements (SLAs). • Document support procedures, configurations, and troubleshooting steps for knowledge sharing and process consistency. • Participate in application upgrades, patches, testing, and deployment activities. • Identify and drive opportunities for process improvement, automation, and operational efficiency. • Support change management, incident management, and release management activities in alignment with ITIL best practices.
Job Requirements
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent combination of education and experience may be considered.
- Experience: Minimum of 5–7 years of experience in application support, systems analysis, or related IT roles, with at least 2 years in a senior or lead capacity.
- Technical Experience: Hands-on experience with enterprise applications, system integrations, SQL or database querying, and incident management tools.
- Preferred Experience: Familiarity with ITIL frameworks, cloud platforms (e.g., Azure, AWS), and automation or monitoring tools.
- Licenses/Certifications (Preferred): ITIL Foundation, Microsoft Certified: Power Platform or Dynamics 365 Fundamentals, Oracle Certified Professional, or similar relevant certifications.
Benefits
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: __carringtoncf.org.__
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