About Intellect At Intellect, we’re a leading global mental health tech company in 100+ markets worldwide. We partner with employers, insurers, and governments to deliver coaching, counselling, and therapy services across Australia. We’re expanding our EAP provider network and hiring coaches, counsellors, and psychologists. Whether you’d like to supplement your private practice or take on a full-time career pathway, Intellect offers flexibility to fit your lifestyle. Why Join Us? - Flexibility in employment models: freelance, contracted, part-time, or full-time — so you can maintain your own private caseload/clients while expanding with Intellect - Competitive compensation & attractive perks - Minimal admin burden — we handle scheduling, billing, client matching - Regular supervision & CPD included - Diverse client base — from local employees to regional/global Fortune 500 companies - Additional opportunities: CISP (Critical Incident Stress Programme), webinars, in-person seminars, clinical leadership What You’ll Do - Provide 1:1 telehealth and/or onsite coaching, counselling, or therapy - Deliver CISP (Critical Incident Stress Programme) virtually or onsite as needed - Facilitate webinars and in-person seminars (optional) - Support employees with wellbeing, stress, and resilience - Collaborate with Intellect’s internal clinical team to improve EAP programs

Role Description CVS Caremark is recruiting for an Executive Director, Clinical Services Operations for the PBM Client Services and Support teams. This transformational leader is responsible for providing strategic leadership over: - Prior Authorization (PA) Administration across three platforms - PA Client Liaisons - Clinical Implementation for Non-Adjudication Programs - Business Innovation and Intelligence - Service Warranty and Performance Guarantee Management The Executive Director is accountable for: - Annual operating expense of $43M - Performance Guarantee budget of $600K - Service Warranty budget of $1.7M against a large risk portfolio The PA Administration team is responsible for: - Oversight and delivery of end-to-end client configuration and fulfillment delivery to enable prior authorization delivery - Overseeing >300 implementations and 10,000 maintenance cases annually The PA Client Liaisons are responsible for: - Engaging directly with clients and operations to coordinate delivery of Prior Authorization solutions The Clinical Implementation for Non-Adjudication Programs team is responsible for: - Oversight and delivery of program setup for PBM clients The Service Warranty, Performance Guarantee and Contracting Oversight team is responsible for: - Ensuring contracts and financial agreements align with operational capabilities - Identifying controls and improvements to reduce service warranty and performance guarantee payouts The Business Innovation and Intelligence team identifies solutions to: - Improve quality and compliance - Reduce busy work The Executive Director champions: - Operational rigor - Complex collaboration across enterprise business units - Continuous improvement - Consultative leadership Qualifications - 15 years of progressive leadership in large, complex healthcare organizations - Proven ability to architect and scale new business models - Exceptional business acumen and analytical skills - Outstanding executive presence, influence, and communication skills - Experience leading large, multi-site or remote teams - Strong project/change management and cross-functional collaboration skills Requirements - Set the vision and strategy for Clinical Operations Client Services and Support - Architect and implement scalable, value-driven business models - Lead multi-million-dollar operating budgets and grow revenue streams - Oversee relationships with CVS Health partners - Serve as executive partner for clients and enterprise stakeholders - Lead, inspire, and develop a high-performing, multi-level team - Oversight and management of offshore vendor staff - Leverage dashboards and analytics for performance management - Partner with operations technology leaders for platform transformation Benefits - Affordable medical plan options - 401(k) plan (including matching company contributions) - Employee stock purchase plan - No-cost programs for wellness screenings, tobacco cessation, and weight management - Confidential counseling and financial coaching - Paid time off and flexible work schedules - Family leave and dependent care resources - Tuition assistance and retiree medical access

• Oversee and actively engage in monitoring and clinical project management activities to ensure studies are conducted in adherence to scientific designs, timelines, and regulatory guidelines (e.g., VICH GL9 GCP) • Serve as the Sponsor's primary liaison, fostering effective communication and providing updates to the study team members and management • Responsible for providing strategic leadership and oversight in the planning, execution, and delivery of clinical projects • Plan, coordinate, and manage clinical projects to ensure delivery within timelines, budgets, and quality standards while adhering to regulatory guidelines • Collaborate with cross-functional teams to align project activities and objectives • Develop and maintain project documentation • Identify and address risks or challenges impacting project timelines, quality, or budgets, and implement corrective actions as needed • Coordinate human and material project resources and ensure availability to meet project milestones and deliverables

Title: Clinical Phone Support Specialist Location: Houston United States Dallas, United States of AmericaCincinnati, United States of AmericaDetroit, United States of AmericaJacksonville, United States of AmericaLincoln, United States of AmericaPhoenix, United States of AmericaPortland, United States of AmericaRaleigh, United States of America Job Description: Qualified Medical Technologist / Lab Technicians will be responsible for providing phone support during non-business hours, weekends and holidays to patients/ healthcare personal on medical device product. This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Depending on your current schedule, this type of role can work in conjunction with your current position. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This role is a remote position that will require access to internet and availability to work non-business hours. Responsibilities: - Provides customers with service and product troubleshooting via telephone and email. Troubleshooting includes Clinical Diagnostics - Provides documentation of calls in CRM system; escalates issues requiring further investigation. - Performs technical and application support needed for after-hours on weekdays, weekends, and holidays - Participate in 10 weeks training curriculum - Flexible and able to handle multiple tasks. - Strong verbal and written communication skills. - IQVIA Consultants will be tasked with replying to inbound customer calls within 30 minutes of being notified 98% of the time. In the event IQVIA Consultants are unable to respond to customers within the 30-minute window, IQVIA will communicate this feedback to the client as soon as possible. - Be available during non-business hours (5:00pm-5:00am PST), Weekend Coverage (5:00pm Friday - 5:00am Monday PST), Saturday (5:00am - 1:00pm PST) Benefits: In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to: - Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities - Be at the forefront of cutting edge medical device technology - Gain professional growth and exposure to medical device industry - Access to continuing education via IQVIA Learning Center Job Requirements: - 3-5+ years of related lab experience required - Strong experience in RT-PCR preferred but not required - Virology experience helpful - Med Tech / clinical lab technician background helpful - Ability to troubleshoot Laboratory Information Systems interfaces and to network computers is helpful - Demonstrate ability to handle inbound and outbound calls with professionalism while delivering high‑quality customer support - Cytology experience helpful - Leadership experience is a plus - Strong communication skills both verbal and written - Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated The pay range for this role is $20-$30 hourly. The actual pay will vary based on factors like candidate qualifications and competencies. Certain roles are eligible for annual bonus, sales incentives and/or stock. Benefits may include healthcare, retirement, paid time off, and more. #LI-Remote #LI-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.