Title: Clinical Phone Support Specialist Location: Houston United States Dallas, United States of AmericaCincinnati, United States of AmericaDetroit, United States of AmericaJacksonville, United States of AmericaLincoln, United States of AmericaPhoenix, United States of AmericaPortland, United States of AmericaRaleigh, United States of America Job Description: Qualified Medical Technologist / Lab Technicians will be responsible for providing phone support during non-business hours, weekends and holidays to patients/ healthcare personal on medical device product. This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care. Depending on your current schedule, this type of role can work in conjunction with your current position. Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field. This role is a remote position that will require access to internet and availability to work non-business hours. Responsibilities: - Provides customers with service and product troubleshooting via telephone and email. Troubleshooting includes Clinical Diagnostics - Provides documentation of calls in CRM system; escalates issues requiring further investigation. - Performs technical and application support needed for after-hours on weekdays, weekends, and holidays - Participate in 10 weeks training curriculum - Flexible and able to handle multiple tasks. - Strong verbal and written communication skills. - IQVIA Consultants will be tasked with replying to inbound customer calls within 30 minutes of being notified 98% of the time. In the event IQVIA Consultants are unable to respond to customers within the 30-minute window, IQVIA will communicate this feedback to the client as soon as possible. - Be available during non-business hours (5:00pm-5:00am PST), Weekend Coverage (5:00pm Friday - 5:00am Monday PST), Saturday (5:00am - 1:00pm PST) Benefits: In addition to working with a company that strives to provide employee growth and opportunity, employees have the opportunity to: - Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities - Be at the forefront of cutting edge medical device technology - Gain professional growth and exposure to medical device industry - Access to continuing education via IQVIA Learning Center Job Requirements: - 3-5+ years of related lab experience required - Strong experience in RT-PCR preferred but not required - Virology experience helpful - Med Tech / clinical lab technician background helpful - Ability to troubleshoot Laboratory Information Systems interfaces and to network computers is helpful - Demonstrate ability to handle inbound and outbound calls with professionalism while delivering high‑quality customer support - Cytology experience helpful - Leadership experience is a plus - Strong communication skills both verbal and written - Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated The pay range for this role is $20-$30 hourly. The actual pay will vary based on factors like candidate qualifications and competencies. Certain roles are eligible for annual bonus, sales incentives and/or stock. Benefits may include healthcare, retirement, paid time off, and more. #LI-Remote #LI-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

• The Project Manager drives the planning, execution, and delivery of internal initiatives across Study Management functions. • Ensure projects are scoped clearly, resourced appropriately, tracked rigorously, and communicated transparently. • Partner closely with Associate Directors to shape and execute the Program/Project strategy, goals, and plans. • Manage workstream meetings, agendas, discussions, and minutes. • Provide timely, substantive updates to senior management in partnership with the Clinical Operations Director. • Own key documents including ADI, status updates, and timeline updates.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Free medical coverage for employees* via the Health Investment Plan (HIP) PPO. - An excellent retirement savings plan with high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. What You’ll Work On Working under limited supervision, provides advanced engineering, sales, educational and technical support in response to more complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. Performs work that involves a high degree of independence and will be perceived as a proven leader/mentor in the region. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. Technical proficiencies and performance are at the highest level of all Clinical Specialists in the region. - Acts as the most senior clinical interface between the medical community and business. - Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly. - Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts. - Provides engineering, sales, education and clinical support in response to the most complex field inquiries on a 24-hour, on-call basis. Demonstrates a thorough command of all EP products, related product and technical knowledge, trends and players. - Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals - Provides insight, guidance, and feedback to management on market feedback and components of next generation of products - Provides regional EP implant case coverage to defined accounts, and the accounts typically have EP share higher than national average. - Provides additional back-up support to EP Sales Representatives in the following areas: - Sales support; - Regional training seminars; - Clinical studies/data collection; - Trouble Shooting; and, - New product in-service training to physicians, nurses and sales representatives. - Mentors and provides leadership to EP clinical support roles. - Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management. - Assists Training and Education departments with advanced educational seminars, and the preparation of educational materials. - Assists Sales with advanced product demonstrations to visiting physicians and sales personnel. - Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends. - Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence. - Performs related functions and responsibilities, on occasion, as assigned. Required Qualifications - Minimum of 6 years of clinical experience (internal or external). - Prior industry/competitive experience, if external. - Solely dedicated to EP. - Must be in Sr. EP CS role for 2 years. - 1 of last 2 performance ratings must be exceeds expectations. - IBHRE EP certified. - Ability to perform the most complex EP cases solo. - Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases. - Ability to conduct complex customer education events to sell the value proposition of the full ABT portfolio. - Revenue/case higher than national average. - Performs in top 1/2 of number of cases completed across clinical group at time of promotion in defined Region/Area. - Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s). Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $86,700.00 – $173,300.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: EP Electrophysiology LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Yes SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Clinical Site Associate ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development Clinical Site Associate (CSA) Open to candidates located anywhere in the USA. ICON is currently seeking a Clinical Site Associate (CSA) to join our diverse and dynamic team. We are looking for candidates with a minimum of one year of experience as a Study Coordinator in clinical research. In this role, you will play a pivotal part in supporting clinical trial operations by ensuring site compliance, maintaining accurate documentation, and supporting audit and inspection readiness. The position involves close collaboration with Clinical Research Associates and cross-functional teams to ensure efficient and high-quality trial execution. . What you will be doing Site Support & Oversight: - Manage site-level communications - Coordinate site trainings and systems access - Support site readiness activities including pre/post site visit tasks - Follow-up on action items Document Management: - Maintain Trial Master File (TMF) Your profile - Candidates must have completed a Bachelor’s degree in a relevant field, such as Life Sciences or Healthcare. - Previous experience in clinical research or a related field preferred - Strong organizational and communication skills - Ability to work independently and collaboratively in a fast-paced environment - Attention to detail and ability to prioritize tasks effectively What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply