Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Select Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within. This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. May require travel to customer sites up to 10% of the time, including overnight stays. You should apply if: - You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. - You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. - You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: - Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. - Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment. - Create launch plans and a roadmap to increase product usage. - Track implementation progress, participation, product adoption, and account health. - Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases. - Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. - Serve as a mentor to the wider Customer Success and Support teams. - Deeply understand the Samsara platform’s capabilities and explain them to customers of all types. - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for this role: - 6+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred. - This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence. - Experience supporting or working with technical products. - Solutions-oriented with strong problem solving skills. - Excellent consultative skills with experience in end to end system implementations. - Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software. - Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment. - Diplomacy, tact, and poise under pressure when working through customer issues. - Bachelor’s degree from a 4-year institution. An ideal candidate also has: - Strong bias for action, the ability to think big, with insistence on high standards. - Experience serving and supporting large-scale business solutions at Fortune 500 companies. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $101,420—$153,409 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

• Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives. • Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI. • Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success. • Collaborate with Sales, Account Management, and Customer Success Managers on account strategy to build cross-functional relationships and identify upsell opportunities. • Collaborate with Product Development and Enablement to prepare and deliver for discriminating and early-adopter customers. • Provide expertise tailoring a solution to customer needs and resolve inquiries effectively. • Deliver client training sessions on product features, workflows, and best practices while empowering customer teams to make program and technical decisions. • Understand and track customer strategy and challenges; align Espresa’s Platform with their internal narrative and desired outcomes to enable future insights and value. • Be a technical leader in the organization by sharing field experiences with customer-facing and internal peers. • Keep current on HR/benefits industry trends, developments, and best practices.

• Responsible for onboarding new customers and providing training to new users • Handles level 1 onboarding cases/customer calls with a minimal to moderate level of assistance • Manages the assigned workload of open onboarding cases • Ability to move onboarding forward and complete 80% of their onboardings within 14 days of their target onboarding timeframe • Maintains a minimum assigned average Customer Satisfaction Score (CSAT) • Develops positive working relationships with Sales & Product Teams • Clearly understands processes and executes proficiently • Confident understanding of contracts and offered product packages and plan levels • Gains an understanding of the various roles within our CS teams/Sales/Product

Role Description Solution Specialists lead several of the pre-sales processes for qualified services opportunities. WWT’s Sales organization is responsible for creating and qualifying business opportunities. The Solution Specialist leads the Intake, Scoping, Service Design, and Contracting phases of the services lifecycle. Core responsibilities include: - Perform discovery and requirements gathering. Engage WWT subject matter experts to assist in scoping. - Determine how WWT will perform the services in scope, including preliminary timeline, resource planning, risk assessment, estimating and budgeting, preliminary proposal and preliminary SOW/contract development. - Prepare detailed estimates and pricing models leveraging the technical IT expertise of engineers, architects, and project/program managers. - Develop statements of work that are accurate, detailed, and meet client objectives while contractually protecting WWT from scope expansion and other risks. - Present SOW and pricing to clients. Balance winning business with creating engagements that are optimized for successful and profitable delivery. - Based on client feedback, revise scope, timeline, and fees if applicable. - Review engagements prepared by other employees for compliance and quality control purposes. Follow detailed documentation on the process. - Build and maintain strong relationships with WWT Sales and WWT Services stakeholders and other WWT departments and employees. - Serve as the point of contact for the Services organization regarding assigned Sales opportunities. - Support high-volume and low-complexity engagements independently. This position is remote. Video conferencing with other WWT employees is required. Qualifications - Bachelor’s degree or equivalent industry experience. - 5-10 years of related experience. - Experience writing technical statements of work and sales proposals, with a major information technology integrator or professional services firm. - Experience creating and/or working with work breakdown structures (WBS) and budgets for professional services engagements in the information technology field. - Track record of working within infrastructure solution areas (Networking, Digital Workspace, Mobility). - A background focused on Network or Infrastructure technology is desired. - Ability to work successfully in a complex matrix organization. - Ability to work independently, proactive, self-motivator but also be a team player. - Attention to detail. - Ability to effectively communicate well (written, verbal, and presentation). - Strong team building skills. - Excellent problem solving skills while thinking "out of the box". - Effective collaboration and communication skills to facilitate discussions, build partnerships, and present information clearly and concisely. - The capability to thrive in a dynamic and fast-paced environment, adapt to changing priorities, and manage multiple responsibilities effectively. - MUST BE WILLING TO WORK WEST COAST HOURS (11:00 AM EST-7:00 PM EST). Requirements - Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $68,000 - $88,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. - Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.