Title: Senior Manager, Provider Call Workforce Planning - Remote Remote, US CategoryCustomer Service & Claims Posted Date03/24/2026 Job Id26003408 Save The Senior Manager Provider Call Workforce Planning is responsible for leading forecasting, short‑term planning, scheduling, and real‑time workforce management for Provider Call Operations. This role ensures staffing strategies are aligned to demand, service level objectives, and financial targets across a complex, multi‑site contact center environment. The Senior Manager partners closely with Operations, Finance, and Global Service Partners to develop forecasts and translate into executable staffing plans, proactively manage risk, and drive daily performance outcomes. Key Responsibilities - Leads team of long and short range forecasters, schedulers and real time administration. - Lead long and short‑term demand forecasting, including call volume, handle time, and interval‑level projections. - Translate long‑range forecasts into actionable short‑term staffing and capacity plans. - Analyze forecast accuracy, identify variance drivers, and implement continuous improvements to planning assumptions and models. - Oversee schedule development and optimization to meet service, productivity, and cost targets. - Ensure schedules account for shrinkage, skill mix, attrition, training, and operational constraints. - Partner with Operations and Enablement teams to incorporate onboarding, training, and change initiatives into staffing plans. - Lead real‑time management strategy and intraday execution to respond to demand variability and performance risk. - Establish intraday governance, playbooks, and escalation paths to support service level performance. - Monitor daily service, backlog, and productivity performance and proactively mitigate risks. - Lead, coach, and develop teams across short‑term planning, scheduling, and real‑time management functions. - Serve as the primary workforce planning point of contact for Provider Call Operations leadership. - Provide clear, actionable insights on staffing risks, trade‑offs, and opportunities. - Lead workforce planning transformation initiatives, including process standardization and tool enhancement. Required Qualifications - High School Diploma required, Bachelors degree strongly preferred. - 7+ years of workforce management experience in a contact center environment. - 5 + years of proven people leadership and cross‑functional collaboration skills. - Demonstrated experience leading forecasting, short‑term planning, scheduling, and real‑time management. - Strong analytical skills with the ability to translate data into operational decisions and challenge status quo and create opportunity for efficiencies. - Experience supporting multi‑site, multi‑partner operations. - Experience supporting healthcare, provider operations, or regulated environments preferred. - Advanced proficiency with workforce management and forecasting tools required. - Experience partnering with offshore or Global Service Partners. Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 104,400 - 174,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About Us Global Village Academy is an innovative charter school where students learn core academic content through language immersion. Language offerings vary by campus: our North - Thornton campus offers Spanish, Mandarin Chinese, and Russian, while our Aurora and Douglas County campuses offer Spanish, Mandarin Chinese, and French. GVA is truly a "global village." Our immersion teachers come from all over the world, each bringing their unique culture and language into the classroom. United by a common core, students are challenged to become world class thinkers, capable of engaging ideas using multiple languages and cross-cultural perspectives, through an internationally benchmarked curriculum spanning each language village. Mission Global Village Academy Collaborative serves as the central service provider and partner organization for its multilingual immersion schools so that all Global Village Academies cultivate academic excellence, high levels of linguistic proficiency, and cultural competence. We achieve this by responsibly maximizing the potential of our learning communities and unifying sustainable instructional and business practices. Location This position is primarily remote, but candidates must be available to attend periodic in-person meetings and events as needed. We offer a supportive and flexible work environment that blends the convenience of remote work with opportunities for on-site collaboration. Job Type: Full Time - Exempt Annual Salary Range: $75,000 - $140,000 Job Summary The Director of Finance is a key member of the Global Village Academy Collaborative (GVAC) leadership team, responsible for overseeing all financial operations across a 275+ employee, multi-campus, multi-authorizer organization. This role combines strategic financial leadership with hands-on operational oversight to ensure fiscal integrity, compliance, and long-term sustainability. Reporting to the Executive Director, the Director of Finance partners closely with school leaders and cross-functional teams to support organizational goals, drive continuous improvement, and foster a culture of financial accountability and excellence. The position directly supervises the Accountant(s) and serves as the primary financial advisor to leadership and multiple school boards. Essential Duties and Responsibilities Financial Leadership & Strategy - Lead the development, management, and monitoring of organizational budgets, including general and special funds. - Provide financial analysis, forecasting, and long-range planning to support strategic decision-making. - Present financial reports, forecasts, and recommendations to the Executive Director and Board of Directors. - Ensure effective stewardship of financial resources aligned with organizational priorities. Financial Operations & Compliance - Oversee all day-to-day financial operations, including payroll, accounts payable/receivable, bank reconciliations, benefits reconciliation, and grant tracking. - Ensure compliance with Colorado Educational Accounting Standards, GAAP/GASB principles, and applicable state and federal regulations. - Maintain accurate financial records, account structures, and reporting systems in accordance with regulatory requirements. - Prepare monthly financial statements, cash flow analyses, and balance sheet reconciliations. - Monitor fund balances and expenditures to ensure adherence to approved budgets. Accounting & Reporting - Implement and maintain financial reporting procedures to ensure accuracy, transparency, and timeliness. - Research and resolve financial discrepancies and ensure proper documentation. - Oversee and support audit processes and required financial filings. - Advise on payroll-related tax compliance, including considerations for foreign-national employees. Team Leadership & Collaboration - Supervise and support the Accountant(s), providing guidance, training, and performance management. - Collaborate with school leaders and departments to support financial literacy and budget management. - Build strong cross-functional relationships to ensure alignment and effective communication. Facilities Support (as applicable) - Partner with leadership on financial aspects of facilities, including capital planning, construction, and potential bond initiatives. Other Duties - Perform additional duties as assigned to support organizational success. Qualifications Education & Experience - Bachelor's degree in Accounting, Finance, or related field required. - Minimum of 5 years of accounting or finance experience, preferably within a K-12 or public sector environment. - Experience with school finance systems, including Specialized Data Systems (SDS), preferred. Knowledge, Skills, and Abilities - Strong knowledge of GAAP and GASB standards, budgeting, and financial management practices. - Familiarity with Colorado school finance regulations and standardized accounting structures. - Proficiency in financial systems and advanced Excel skills. - Experience with payroll systems (e.g., iSolved) preferred. - Demonstrated ability to manage multiple priorities, meet deadlines, and adapt in a dynamic environment. - Strong analytical, problem-solving, and organizational skills. - Excellent written and verbal communication skills, including the ability to present financial information to non-financial stakeholders. - High level of professionalism, discretion, and attention to detail. Please note this description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance is required for this position. Global Village Academy shall not discriminate in its employment or hiring practices on the basis of race, color, sex, age, religion, creed, citizenship, national origin, ancestry, genetic information, marital status, sexual orientation, gender identity or expression, disability, or any other characteristic prohibited by law. GVA is committed to cultural diversity among school personnel as a means of enriching the educational experience. GVA shall identify, solicit, and consider applicants for employment from a broad spectrum of qualified individuals who will contribute to that effort. Relocation not provided for this position.

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Accountant - REMOTE. In this role, you will be responsible for managing revenue recognition and daily billing operations for various services. Your contributions will significantly impact cross-departmental collaboration with teams including Receivables, Sales Operations, Legal, and Finance. This position is pivotal in driving automation initiatives to enhance the efficiency and accuracy of invoicing and financial reporting. You'll be expected to work remotely, ensuring effective communication and collaboration across teams while maintaining flexibility to meet operational demands. Accountabilities - Lead and support the month-end and quarter-end close process, ensuring accuracy and timeliness - Prepare and record revenue-related journal entries based on detailed analysis of underlying transactions - Reconcile sub-ledger activity to general ledger balances and investigate variances - Perform monthly balance sheet reconciliations and analyze income statement variances - Partner with auditors to support compliance and reporting requirements - Collaborate cross-functionally with various departments to support financial initiatives Qualifications - Bachelor’s degree in accounting, finance, or a related field - 3–6 years of progressive accounting or billing operations experience, preferably in a SaaS or technology environment - Public accounting and/or U.S. technical accounting experience preferred - Strong knowledge of U.S. GAAP and general ledger accounting processes - Highly analytical with strong problem-solving skills - Proven ability to manage multiple priorities and meet deadlines - Strong communication and interpersonal skills - Experience with ERP systems such as Oracle Fusion Cloud and CRM platforms such as Salesforce is a plus Requirements - Bachelor’s degree in accounting, finance, or a related field - 3–6 years of progressive accounting or billing operations experience, preferably in a SaaS or technology environment - Public accounting and/or U.S. technical accounting experience preferred - Strong knowledge of U.S. GAAP and general ledger accounting processes - Highly analytical with strong problem-solving skills - Proven ability to manage multiple priorities and meet deadlines - Strong communication and interpersonal skills - Experience with ERP systems such as Oracle Fusion Cloud and CRM platforms such as Salesforce is a plus Benefits - Competitive salaries along with health and wellness-focused benefits - Comprehensive medical, dental, and vision coverage - Flexible Spending Accounts (FSAs) and 401(k) with company match - Work-life balance with Flexible Time Off and paid holidays - Family building and caregiving support, including generous Family Care and Parental leave - Fitness Reimbursement and access to wellness programs - Opportunities for professional growth through educational support and mentorship programs

• Preparation of monthly, quarterly and annual financial statements in accordance with HGB (German Commercial Code) and IFRS • Support teams in our group entities with accounting matters, including the implementation and application of IFRS and ensuring compliance with policies • Participate in the development and implementation of process improvements to increase the efficiency and accuracy of financial data capture • Actively contribute to the preparation of financial reports by collecting and aggregating financial data • Support entities during internal and external audits by preparing documentation, communicating with auditors and implementing audit recommendations