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Secure everything you build and run in the cloud
Community Manager
Location
United States
Posted
179 days ago
Salary
$108K - $149K / year
Seniority
Senior
Job Description
Community Manager
Wiz
• Help customers succeed and grow with Wiz: Create programs that help users adopt features faster, troubleshoot with peers, explore new use cases, discover the latest resources, and learn from other customers who are one step ahead. • Foster connection and belonging: Build dedicated spaces for specific roles, regions, or industries so a large global community feels more personal. Actively recruit new members, spotlight engaged members, help members build their personal brand, and create programs that help customers learn from each other. • Encourage feedback that shapes the product: Build clear loops for customers to share product ideas, highlight where they’re getting stuck, and see how their input drives future direction. Partner closely with product teams to bring real-time customer insights into their workflow. • Scale self-service and peer support: Grow a healthy network of moderators and members who help answer questions across time zones. Recognize and celebrate top contributors to deepen engagement and loyalty. • Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement. Share insights that help the business see the value of community.
Job Requirements
- 3+ years building customer and community-related programs, with strong familiarity with Slack and other community platforms
- 5-8+ years experience working in tech, ideally in SaaS or cybersecurity
- Comfort with technical content and product roadmaps — enough to speak confidently with users and connect dots internally
- A track record of building scalable engagement programs that deliver real value to customers and internal teams
- Proven ability to work in a fast-paced environment and come up with creative solutions to challenging problems.
- Strong communication skills and a welcoming presence — you know how to connect with users and make them feel seen
- Experience working cross-functionally, especially with product, engineering and customer success
Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
