• Execute hands-on remediation tasks across NERC CIP standards CIP-003 through CIP-013 as directed by the audit readiness lead • Implement technical and procedural controls to close compliance gaps identified through gap assessments and mock audit findings • Compile, organize, and QA/QC compliance evidence packages in support of WECC audit submission • Document remediation activities, control test results, and closure evidence with precision • Coordinate with internal IT, OT, and compliance staff to validate remediation completion across technical and regulatory domains • Support cyber asset identification, BES Cyber System categorization, and control implementation activities • Maintain detailed work logs in support of T&M billing and audit trail requirements • Escalate blockers and risks to engagement lead without delay

Role Description We are looking for a Strategic Analyst for our innovative AI Social Discovery product, who will identify business growth opportunities through the analysis of marketing, product, financial, and payment data. Additionally, they will have the opportunity to develop financial models, conduct competitor analysis and market research, and provide recommendations for strategic decisions. The analyst will work with cross-functional teams to increase product performance & optimize customer experience. - Analyze & interpret large data sets related to marketing, product, financial, and payment data to identify trends, insights, and opportunities for business growth; - Design and implement financial models that align with business objectives; - Conduct competitor analysis and market research to inform strategic decisions; - Provide strategic recommendations based on data-driven insights to optimize the customer journey, product performance, and marketing ROI; - Conduct financial analysis, including budget tracking, profitability analysis, and cost-benefit assessments for marketing and product initiatives; - Develop and analyze key performance indicators (KPIs) to evaluate business performance and identify areas for improvement; - Work closely with marketing, product, and finance teams to ensure alignment and performance tracking. Qualifications - 2+ years of experience in Big4, IB, PE, VC, or other consulting & investment related positions; - Ability to decompose, analyze and interpret key financial and operational business metrics; - Ability to work collaboratively with cross-functional teams; - Strong quantitative, analytical and problem-solving skills; - Financial modelling skills; - Advanced skills in conducting research and visualizing it in the form of presentations; - Advanced level of English. Requirements - Basic understanding of key product metrics for mobile applications (such as ROI, customer acquisition cost, LTV); - Experience in using data analysis tools (such as SQL, Tableau, Power BI); - Understanding the capabilities and limitations of major mobile intelligence services (SimilarWeb, Sensor Tower, App Annie, etc.); - Experience with popular analytics tools for mobile applications (Amplitude, Mixpanel, AppsFlyer, etc.). Soft Skills - Ownership — you don’t need approval to solve a business problem, which you identified as a result of your own initiative; - Efficiency — is the ability to show results with minimal effort; - Communication — you don’t have a problem with telling stories starting from the end; - Hard-working — work should be done; - Commitment — extra-mile attitude. Benefits - Services of a corporate doctor, and after the probationary period - health insurance in Ukraine; - 20 working days of paid vacation per year, unlimited sick leave; - All equipment necessary for work; - Access to top-tier courses, corporate online meetups, lectures, a comprehensive library, and 11 professional internal communities for career development; - Comfortable offices in Kyiv's Podil district with secure shelters. In the offices, you don't have to worry about the routine: breakfasts, lunches, lots of snacks and fruits, lounges, massages and other benefits of office life are waiting for you 🙂

• Validate requirements with product owners • Dive into the source code and data structures of complex legacy systems • Translate business needs into clear domain models • Support engineering teams in selecting optimal implementation patterns • Design APIs, data models, and integration contracts • Proactively identify scalability constraints and architectural risks

Role Description At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth. - Provide white-glove, End User Service Desk Support via phone, email, and chat. - Manage incidents and requests within the ServiceNow, Freshservice or Zendesk ticketing systems. - Perform and document daily ticket follow-ups with end users within respective ticketing system. - Resolve username and password problems. - Perform uninstall/reinstall of approved software applications to devices. - Provide Multifactor Authentication, Single Sign-On and VPN Support. - Perform software and application support. - Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories. - Provides support for general “how-to” inquiries. Qualifications - CompTIA A+ certification. - Experience supporting Microsoft 365, Windows 10, and Active Directory. - 1+ year Mac OS experience. - Experience with the ServiceNow ticketing system. - Experience with Freshservice and/or Zendesk ticketing systems a plus. - Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control. - Experience Remotely troubleshooting windows hardware and software break/fix issues. - 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment. - Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, & WiFi. - Knowledge of Active Directory, Azure, O365, MFA, SSO, networking and server concepts. - Understanding of call center metrics and KPIs. - College or technology school degree preferred. - Ability to multi-task and experience working in a fast-paced environment. - Strong technical troubleshooting and customer service skills. - Strong verbal and written communication skills. Benefits - 401k match - Comprehensive group health, dental, vision benefits - Life insurance/LTD - Discretionary PTO - Salary: $40,000-$42,000 Company Description Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.