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Application Engineer – Product Care, Battery Systems
Location
Germany
Posted
172 days ago
Salary
0
Seniority
Senior
Job Description
Application Engineer – Product Care, Battery Systems
NORMA Group
• Develop and maintain documentation including technical specifications, user manuals, and training materials (in collaboration with Systems, PM, and Marketing) • Identify, diagnose, troubleshoot, and resolve issues in customer environments (2nd-level support) • Conduct Root Cause Analysis (RCA) and provide structured feedback to engineering and quality teams • Ensure proper reporting of activities and customer feedback to engineering and sales • Ensure strict adherence to procedures during installation and/or modification of equipment • Provide technical consultancy for existing products (e.g., claims, production issues, field failures) • Perform hands-on work to address technical claims and support production-related problem-solving • Support change management and continuous improvement initiatives for released products • Collaborate with internal teams (e.g., production, quality, service) to ensure product reliability and compliance
Job Requirements
- Degree in engineering, electrical engineering, mechanical engineering, or similar
- Strong technical understanding of battery systems and their applications
- Experience in troubleshooting, root cause analysis, and product support
- Hands-on mentality and structured problem-solving skills
- Strong communication skills and customer orientation
- Willingness to work cross-functionally and occasionally travel to customer or production sites
Benefits
- A motivated company with flat hierarchies and short decision-making processes.
- Permanent employment contract.
- Personal support and advice from a dedicated contact person at your branch.
- Stable working environment in an international company.
- Fair pay and company benefits.
- A modern working environment with high-quality technical equipment.
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