• Own and drive the company’s operating cadence: OKRs, planning cycles, quarterly execution, and cross-functional alignment • Translate company strategy into clear execution plans, milestones, and measurable outcomes • Identify operational bottlenecks and proactively drive resolution across teams • Partner closely with Engineering and Product to understand infra, data pipelines, reliability, cost structures, and scaling constraints • Drive operational rigor around cloud costs, efficiency, margins, and capacity planning • Ensure operational decisions are grounded in a strong understanding of the underlying technology • Work with Sales, Marketing, and CS leaders to improve pipeline hygiene, forecasting accuracy, deal velocity, and expansion motions • Partner with Finance on budgeting, headcount planning, unit economics, and board-level metrics • Own dashboards and KPIs across the business, ensuring leadership has clear, actionable visibility • Lead high-impact, cross-functional initiatives (new product launches, AI strategy execution, org scaling, systems changes) • Bring a consulting-style approach to ambiguous problems: structured thinking, clear recommendations, and decisive execution.

• Lead, coach, and develop a high-performing Venue Search team • Oversee sourcing strategy, destination recommendations, and venue selection for client programs • Manage team workload, performance, SOP compliance, and service quality • Serve as the escalation point for client issues • Strengthen supplier relationships and identify new partners • Drive process improvements and workflow efficiency • Support financial management including budgets and contract review

• Manage and oversee other team members on a daily basis. • Review team members’ work, provide feedback, and ensure accountability. • Maintain and update internal trackers and operational documentation. • Coordinate and communicate with venues, sponsors, photographers, and other external stakeholders. • Make frequent outbound phone calls on behalf of the company. • Ensure recurring networking events are executed smoothly and consistently. • Learn and optimize existing operational systems and workflows. • Identify gaps, bottlenecks, and improvement opportunities within operations. • Take increasing ownership of operations as the business expands into new verticals.

• Manage and oversee other team members on a daily basis. • Review team members’ work, provide feedback, and ensure accountability. • Maintain and update internal trackers and operational documentation. • Coordinate and communicate with venues, sponsors, photographers, and other external stakeholders. • Make frequent outbound phone calls on behalf of the company. • Ensure recurring networking events are executed smoothly and consistently. • Learn and optimize existing operational systems and workflows. • Identify gaps, bottlenecks, and improvement opportunities within operations. • Take increasing ownership of operations as the business expands into new verticals.