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Tabby

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Service Desk Engineer L1

EngineerEngineerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Armenia

Posted

166 days ago

Salary

0

Seniority

Senior

Job Description

Service Desk Engineer L1

Tabby

- Handle requests from the support team and colleagues (basic problem analysis); - Identify and report bugs; - Standardize solutions, prepare and update documentation for L1 and L2 teams; - Analyze technical issues and create development tasks for fixing them; - Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements); - Automate routine tasks.

Job Requirements

  • Experience working with Jira;
  • Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
  • Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
  • Knowledge and practical use of administrative automation tools;
  • English at a level sufficient for written communication and reading technical documentation (B2);
  • Understanding of software development principles;
  • Experience writing simple SQL queries.
  • Nice to have:
  • Experience with Google Cloud;
  • Experience with Google Apps Script;
  • Scripting skills (Bash, Python, Go);
  • Understanding of ITIL processes;
  • Basic knowledge of FinTech;
  • Jira administration experience;
  • Experience at a startup.

Benefits

  • Full-time B2B contract
  • Fully remote setup, work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 paid leave days annually
  • Stock options (ESOP) in a fast-scaling, pre-IPO company
  • Flexi benefits you can use for wellness, travel, or learning
  • Work alongside a high-performing, international engineering team in a global fintech unicorn

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