• Own the end-to-end renewal process for a defined set of Public Sector accounts, from early engagement through close • Lead renewal strategy aligned to government procurement cycles, fiscal year timing, and contract vehicles • Negotiate renewal terms within established public sector frameworks while balancing customer needs and Abnormal’s business objectives • Partner closely with Customer Success and Account Management to maintain strong customer health and retention • Proactively identify at-risk renewals driven by funding, compliance, or policy changes, and develop mitigation plans • Manage renewal timelines, documentation requirements, pricing conversations, and execution with minimal oversight • Support approved expansion motions such as licensing true-ups or scope modifications, aligned to public sector constraints • Deliver accurate renewal forecasting and reporting, accounting for long lead times and budget-driven risk • Leverage customer and usage insights to support value-based renewal conversations with public sector stakeholders • Collaborate with channel partners, resellers, and internal legal and deal desk teams to ensure compliant, smooth renewal execution.

• Develop strategies and build strong relationships to establish an intervention plan to facilitate the insured's recovery and return to work in a timely and sustainable manner • Communicate by phone and mail with various parties to develop a comprehensive understanding of the elements and context related to the absence and communicate decisions to the insured and the policyholder • Approve and adjudicate claims, process waivers of premium, establish the amount of the benefit, determine the period payable and proceed with the payment and ensure the necessary follow-ups are completed • Prepare documents needed by the organization’s rehabilitation coordinator for claimant interviews. • Review claims with medical consultants and the legal department as required • Process disability claims in accordance with the terms of the group insurance contract

• Responsible for overall management and service delivery of assigned customers and projects, including customer satisfaction and financial results. • Manage full range of project life cycle (Initiate, Plan, execute, close). • Build relational network within assigned accounts. • Lead cross functional implementation and operational teams. • Leverage relational network within assigned accounts to identify opportunities to expand services. • Develop implementation strategy, plan and resource requirements for new accounts or projects. • Establish metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live. • Ensure alignment of resources and efficiencies to protect and grow margins while delivering value to the customer. • Monitor overall account health and client satisfaction.

• Responsible for market development and sales for strategic corporate initiatives • Serves as the subject matter expert for our Pediatric and Scoliosis Strategy • Presents and promotes our pediatric and scoliosis bracing products and solutions to current and prospective customers • Educates customers, both internal and external, on our pediatric and scoliosis products and solutions • Leads and facilitates key strategic pediatric and scoliosis initiatives and accountable for achieving budgeted revenue goals • Develops, collaborates, and maintains relationships with local sales teams to achieve objectives • Works collaboratively with marketing and other cross functional groups to drive commercial success • Identifies opportunities to expand penetration into existing accounts for additional services and add value to the customer • Monitors strategies and marketplace developments and communicates regarding such matters to business partners and the internal organization • Provides input to Marketing and Senior Leadership on market trends, competition, and field sales execution to analyze, direct, and review product offerings, competition and market strategies and programs