• Provides administrative support/assistance to Group, Senior & Executive leadership as assigned, including, but not limited to, the following: Performs word processing and transcription support including letters, memos and other correspondence by preparing, drafting, writing and editing related documents. • Serves as a contact point including answering and receiving phone calls, sorting and directing incoming/outgoing correspondence, interacting and communicating with other departments, business units, managers, officers, physicians, Medical Directors, and representatives from client hospitals. • Performs office and file management functions by coordinating and handling information. • Coordinates with TH Corp Travel Office travel arrangements and accommodations. • Assists with maintenance of calendar, coordination of appointments, meetings and conference calls. • Manages expense reports and timesheets. • Coordinates, arranges, performs special projects or services as directed. • Coordinates set-up of meeting rooms and catering needs as directed. • Provides telephone receptionist duties on a regularly scheduled basis. • Provide administrative support/assistance to Medical Directors at client hospitals as needed. • Serves as the administrative liaison to the Regional office, assisting with regional projects as needed. • Organizes and coordinates various company events such as Employee Appreciation Day, holiday luncheons, Group town halls, etc. • Orders holiday/special occasion gifts, and post monthly birthdays. • Update, maintain and distributes Region telephone directory. • Other duties as assigned. • Participates as a professional, responsible, cooperative administrative team member.

• Manage and optimize complex executive calendars across time zones • Anticipate conflicts and proactively resolve scheduling issues • Protect executive focus by enforcing priorities and boundaries • Manage executive inboxes with discretion and sound judgment • Draft, respond to, and triage correspondence on behalf of executives • Ensure urgent matters are surfaced promptly and appropriately • Coordinate domestic and international travel end-to-end • Prepare detailed itineraries and anticipate changes or disruptions • Prepare meeting materials, agendas, presentations, and reports • Track action items, deadlines, and follow-through across initiatives • Create, document, and refine workflows to improve efficiency • Identify tools and processes that reduce friction and increase clarity • Conduct research on competitors, tools, vendors, and market trends • Provide concise summaries to support executive decision-making • Handle sensitive and confidential information with absolute integrity

- Manage professional email inboxes, coordinate calendars, schedule meetings, and handle appointment setting and follow-ups. - Maintain accurate CRM records, track tasks and activities, and prepare basic reports and trackers. - Respond to client inquiries via phone and email, assist with intake processes, and route requests as needed. - Prepare presentations and documents, support invoicing and payment follow-ups when required, and assist with general operational tasks.

• Conduct initial assessments of patient enquiries, symptoms, and concerns using established clinical protocols. • Determine the urgency of patient needs and direct them to the appropriate service (e.g., GP appointment, urgent care, emergency services). • Document all patient interactions accurately and comprehensively in the practice management system. • Schedule and coordinate appointments, referrals, and follow-ups as required. • Address general administrative queries related to services, processes, and paperwork. • Practice within the full scope of your nursing qualifications and in accordance with AHPRA standards and guidelines. • Participate in ongoing training and maintain all necessary professional registrations and certifications.