• Design, develop, and enhance frontend UI components using Java and Vue.js (Micro Frontends) • Build and maintain guided, intelligent workflows that prompt agents with the right questions and screens • Support and enhance a rules-driven UI system that determines agent workflows and decision paths • Develop and integrate backend services using AWS Lambda (Python) to support UI functionality • Work closely with team leads who define workflow decisions and development priorities • Troubleshoot application, AWS, and environment-related issues as needed (light DevOps exposure) • Support the agent UI platform used to handle fraudulent credit card transactions

• Develop, test, and maintain robust web applications using PHP and other web technologies • Create and manage backend services and ensure seamless data integration • Develop user-friendly, responsive web interfaces using HTML, CSS, JavaScript, and front-end frameworks (e.g., React, Vue.js, Angular) • Ensure cross-browser compatibility and mobile responsiveness • Design and maintain databases (MySQL, PostgreSQL, or equivalent) • Optimize database queries and perform routine maintenance tasks • Develop and integrate RESTful APIs to enhance application functionality • Collaborate closely with designers, developers, and project managers to deliver high-quality products • Conduct thorough testing of web applications to identify and fix bugs or issues • Stay updated with the latest industry trends and technologies and propose improvements to current processes and technologies.

• Responsible for managing complex account servicing tasks related to CH portfolios. • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

• Provide technical guidance and mentorship to junior and senior engineers, fostering an environment of technical improvement and high-pace execution • Lead the team through critical architectural, product, and technical decisions, including long-term scalability planning • Participate in hands-on coding for critical development efforts, leading by example • Enforce engineering excellence standards through rigorous code reviews, design discussions, and the promotion of technical best practices • Own the end-to-end delivery lifecycle for large-scale, high-impact software projects • Collaborate closely with Product Managers, Engineering Managers, Designers, QA, and other cross-functional teams to define, align, and execute the technical roadmap • Ensure timely project delivery while maintaining high quality, system reliability, and performance • Proactively identify and mitigate technical risks, resolve system bottlenecks, and address performance issues • Actively support the professional growth and career development of team members • Contribute to shaping the team's engineering culture, continuously improving processes, and maintaining high team productivity • Influence critical talent processes, including hiring, onboarding, and team structuring, to effectively scale the organization • Drive the adoption and continuous improvement of best practices across the Software Development Life Cycle (SDLC) and Agile methodologies