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Flood Insurance Customer Support
Location
United States
Posted
160 days ago
Salary
0
Seniority
Senior
Job Description
Flood Insurance Customer Support
Extend Your Team
• Responsible for managing complex account servicing tasks related to CH portfolios. • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.
Job Requirements
- At least 5 years of experience in mortgage servicing, loan operations, insurance servicing, or financial services preferred.
- Strong knowledge of account closure, payoff processing, reconveyance, and insurance renewals.
- Familiarity with compliance concepts such as OFAC and audit processes is a plus.
- Strong attention to detail and ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Proficiency with internal servicing systems and ticketing platforms.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
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