• Responsible for managing complex account servicing tasks related to CH portfolios. • Supports end-to-end account closure processes, insurance management, compliance reviews, payment processing, and escalated customer support functions. • Review, manage, and resolve CH Back-End–tagged tickets in a timely and accurate manner. • Assist with payoff quote requests from CH and lenders. • Process account closure endorsements end-to-end, including both Self-Serve and internal requests. • Handle account-closing–related unblock requests. • Post manual payments accurately and in compliance with internal controls. • Prepare bi-weekly reconveyance requests for audit review. • Manage flood insurance renewals and Letters of Lender (LOL) end-to-end. • Coordinate with Flood and HOI agencies to resolve coverage, renewal, and compliance issues. • Conduct outbound calls to CH, lenders, and Flood/HOI agencies to resolve issues, obtain documentation, and provide status updates. • Manage and support Level 1 Customer Support Specialists, providing guidance, escalation handling, and quality oversight as needed.

• Provide technical guidance and mentorship to junior and senior engineers, fostering an environment of technical improvement and high-pace execution • Lead the team through critical architectural, product, and technical decisions, including long-term scalability planning • Participate in hands-on coding for critical development efforts, leading by example • Enforce engineering excellence standards through rigorous code reviews, design discussions, and the promotion of technical best practices • Own the end-to-end delivery lifecycle for large-scale, high-impact software projects • Collaborate closely with Product Managers, Engineering Managers, Designers, QA, and other cross-functional teams to define, align, and execute the technical roadmap • Ensure timely project delivery while maintaining high quality, system reliability, and performance • Proactively identify and mitigate technical risks, resolve system bottlenecks, and address performance issues • Actively support the professional growth and career development of team members • Contribute to shaping the team's engineering culture, continuously improving processes, and maintaining high team productivity • Influence critical talent processes, including hiring, onboarding, and team structuring, to effectively scale the organization • Drive the adoption and continuous improvement of best practices across the Software Development Life Cycle (SDLC) and Agile methodologies

• Design and develop complex backend logic for Binance Square product. • Collaborate closely with Product Managers, DevOps, QA, and team members to deliver high-quality solutions. • Advocate for technology best practices within the team and conduct code reviews to ensure code quality and consistency.

• Build, enhance, and maintain full-stack web applications using C# (.NET Core) and React. • Work with MVC-based applications and modern JavaScript front-ends. • Write clean, readable, and well-structured code following best practices. • Collaborate remotely with product managers, designers, and other engineers. • Debug issues, optimize performance, and improve application reliability. • Learn and adapt to new frameworks, tools, or technologies as project needs evolve. • Take ownership of assigned tasks and deliver them to completion with minimal supervision.