This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an Onboarding Specialist to join our team to develop business opportunities to drive growth and market penetration. The position does not involve aggressive cold sales, but rather helping new clients navigate the platform and ensuring they have a smooth onboarding experience. This role is focused on guiding new users from the registration process to their first successful deposit. - Establishing effective communication with clients - Analyzing the end user experience based on the following data: - Customer’s feedback - Support requests data analysis - Service data statistics - Internal testing - Helping clients understand the platform and supporting them throughout the process of making a deposit - Assisting clients via various communication channels: - Phone - WhatsApp - Platform chat - Email - Push notifications - Collaboration with the management and IT/Support departments Qualifications - Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto - Background in sales would be a great plus - Proficiency in English (clear accent) - Strong negotiation, communication, and interpersonal skills, with an analytical mindset Benefits - 100% remote job - Competitive salary - Opportunity to work in an international and cross-functional team with a challenging and in-demand product - Medical insurance after probation period - Additional sick leaves every 6 months - Birthday gifts Company Description PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. Our proprietary trading platform and integration with MetaTrader 5 (MT5) provide our clients with a robust and versatile trading experience.

• Own and drive the post-sale onboarding process for new EvenUp customers, ensuring they achieve rapid adoption and sustained value from our platform. • Lead strategic onboarding sessions, coordinate with cross-functional teams, and work directly with key decision-makers and end-users. • Facilitate the smooth handoff from Sales to Customer Success by ensuring all critical customer information is accurately collected and documented. • Implement a structured onboarding process for your clients, ensuring that key milestones are met. • Develop and deliver high-impact onboarding and training sessions to equip customers with the skills necessary to use EvenUp’s platform effectively. • Collaborate closely with Account Executives, Customer Success Managers, Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed. • Act as the primary point of contact during the onboarding trial period, tracking key metrics and escalating issues when necessary. • Lead high-level review sessions to discuss trial performance, identify upsell or cross-sell opportunities, and gather actionable feedback.