We do IT Service Management.
IT Service Management Consultant
Location
Germany
Posted
85 days ago
Salary
0
Seniority
Senior
Job Description
IT Service Management Consultant
greenique
• Direct customer contact and consulting on process optimization, tool usage and interfaces • Capture, assess and implement customer requirements • Perform configurations to adapt Atlassian tools • Develop solutions and create concepts together with other team members • Analyze existing IT service processes and design innovative strategies to improve service quality • Conduct on-site workshops at client locations and take on support tasks in the Service Desk
Job Requirements
- Process knowledge and more than four years of professional experience in consulting
- Conducting client meetings and workshops
- Ideally familiar with the Atlassian toolchain (especially Jira, Jira Service Management and Confluence)
- Strong communication and organizational skills, willingness to travel and a driving license (Class B)
- Very good German and English skills, both written and spoken
- Team player, enthusiastic and with a strong quality mindset
Benefits
- Whether in our main office, at home or in a café — you decide where you work.
- No fixed set weekly hours — you choose how many hours per week are specified in your contract.
- We value trust, autonomy and short lines of communication — we operate on equal footing.
- We work agile, enjoy learning and don’t lose sight of having fun.
- Comfort included: modern equipment, height-adjustable workstations and team events.
- Company bike (JobRad), shopping vouchers, sports programs or retirement benefits? Feel free to choose what suits you.
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