• Partner with Customer Success Managers and Sales to identify expansion opportunities within existing accounts, aligned with customer priorities. • Act as the primary technical advisor and advocate for enterprise accounts, ensuring measurable outcomes through adoption, retention, and growth. • Lead onboarding, enablement, and training sessions that reinforce customer confidence and accelerate time-to-value. • Optimize solution architectures post-sale, advising on scalability, performance tuning, cost efficiency, and security best practices. • Create and deliver technical workshops, quarterly business reviews, and roadmap sessions that deepen enterprise engagement. • Proactively monitor account health, identify risks, and implement action plans before they impact customer outcomes. • Build trusted, strategic relationships across customer organizations—from engineers to executives—that foster advocacy and expansion. • Capture customer insights and feature requests, and partner with Product and Engineering to ensure customer needs shape QuickNode’s roadmap. • Stay ahead of blockchain trends, guiding enterprises on how to apply emerging technologies (e.g., Layer 2 scaling, cross-chain protocols, AI x Web3 use cases).

• Ensure assigned accounts realize maximum technical value from Expel's service • Build strong relationships with security practitioners and technical leaders • Drive platform adoption and deeper integrations into customer security ecosystems • Deliver technical depth and expertise to enable Customer Success Managers to focus on strategic relationships • Own technical response coordination with customers during incidents • Resolve integrations or troubleshooting challenges, escalating when needed • Measure success using adoption metrics, customer technical health scores, and retention outcomes

• Serve as primary technical contact and augment our customer support teams • Onboard new customers to the CrowdStrike platforms • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans • Escalate customer issues to management when appropriate • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues • Create knowledge base content to capture new learning for reuse throughout the company and user base • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal • Support the sales teams in identifying account expansion opportunities • Drive support cases to ensure issues are being resolved in a timely manner

• We are seeking an experienced Technical Account Manager to support our growing client base. • This role is an individual contributor reporting to the Senior Manager, Client Technical Support. • The successful candidate will serve as the liaison between the product implementation team and product support. • The Technical Account Manager is responsible for ensuring client’s production environment operates at optimum levels, timely resolution of technical issues, driving customer satisfaction, and continuously working with the Senior Manager, Client Technical Support to improve processes. • Oversee daily operations of clients assigned to you, ensuring SLAs and KPIs are met, and production issues are resolved. • Manage escalations and ensure prompt resolution of complex technical issues. • Coordinate across functional teams (Product, Engineering, Client Solutions) to resolve client production issues. • Collaborate with cross-functional teams (Product, Engineering, Client Solutions) to address recurring issues and improve product quality. • Perform data analysis and solve complex technical issues. • Manage client relationships and coordinating deliverables.