• As a Senior Quality Engineer at Khan Academy for a 24 months fixed term, you will ensure the quality and reliability of our web-based products used by schools and learners to improve educational outcomes. • You will engage in both manual testing and test automation, developing and maintaining automated tests to detect regressions while also performing comprehensive manual testing of new features. • Working within a cross-functional product development team, you will collaborate closely with engineers, product managers, and support teams to advocate for exceptional user experiences through all stages of the product design and development lifecycle. • Leveraging your experience with AI tooling to accelerate the discipline of Quality Engineering on your team and across the department. • In collaboration with your manager, defining your team’s quality strategy (thresholds for good quality, plans for investing in different types of testing, etc), then working with teammates to bring it to fruition. • Owning manual test plan development and execution for new features on the team. • Building and maintaining new test automation to fill coverage gaps using insights from manual testing, stakeholder priorities, and industry best practices. • Collaborating with cross-functional partners throughout the SDLC, including planning, design reviews, and development discussions to ensure quality is considered from the beginning. • Using your creativity and extensive knowledge of testing tools and frameworks to find, document, and track bugs. • Contribute to engineering guilds such as the Quality and Accessibility guilds, and participate in organizational affinity groups to foster a collaborative and inclusive work environment

• Reviewing coded accounts for compliance, quality, accuracy, and completeness • Preparing quality reports and feedback for distribution • Assisting with documenting coding policies and procedures • Providing training and coaching to team members • Identifying improvements and supporting optimization initiatives • Complying with HIPAA and ethical coding standards

• Monitor and evaluate inbound and outbound calls, chats, and/or emails for quality assurance purposes. • Assess agent performance against established QA scorecards, focusing on soft skills, compliance adherence, and sales effectiveness. • Document and report QA findings clearly and consistently, identifying performance trends and opportunities for improvement. • Collaborate with supervisors to deliver performance feedback to agents and support coaching efforts. • Assist in calibration sessions to ensure scoring consistency across the QA team and frontline managers. • Maintain compliance with financial regulations, internal policies, and industry standards (e.g., TCPA, HIPAA, state-specific disclosures). • Support QA reporting, compiling and analyzing data to inform leadership on trends, risks, and training needs. • Provide input on QA scorecard updates and contribute to continuous process improvement efforts.

• Test Lifecycle Management: Plan and execute comprehensive testing for releases throughout the entire development phase. • Standardised Frameworks: Create and manage test cases and suites in alignment with global company standards. • Automation & CI/CD: Design and maintain automated tests for Web, Mobile, and APIs, ensuring they are stabilised within CI/CD pipelines. • Defect & Root Cause Analysis: Triage complex defects, perform root-cause analysis, and verify fixes to prevent future issues. • Risk Assessment: Proactively report quality risks, release blockers, and coverage gaps supported by trend analysis. • Collaboration & Mentorship: Partner with developers and Product Owners to ensure requirements are testable while providing guidance to junior QA staff. • Web3 Quality Assurance: Validate on-chain/off-chain integrations (wallets, APIs, oracles) and verify complex transaction flows.