• Assisting sales teams, customers, and integration partners with production switcher system design, deployment, and operations; Bill of Materials (BoM) creation and solution configuration • Delivering product demonstrations and proof-of-concepts at customer sites and trade shows • Supporting service and technical support organizations with escalations and design questions • Delivering in-person and virtual switcher training and technical presentations • Maintaining and managing demo systems and operational readiness • Coordinating shipment logistics for demo hardware • Managing travel planning and expense reporting • Responding to Requests for Information (RFIs), Requests for Proposal (RFPs), and Requests for Quotation (RFQs) • Participating in customer meetings to address workflow needs and technical requirements • Supporting solution qualification and opportunity strategy with Sales and Product teams.

• Analyze and design end-to-end solutions, including data integrations, application components, and detailed technology specifications for network, compute, and storage • Define deployment configurations for on-premises and cloud-based systems (AWS, Azure, or Google Cloud) • Lead strategic migrations from legacy systems to modern, scalable solutions • Capture and lead complex data integrations using HL7, FTP, and APIs • Engage with business partners, clients, and IT teams to develop budgets, timelines, and technical blueprints • Ensure security, performance, maintainability, scalability, and reliability are embedded in every solution • Partner with external vendors to integrate their products and services into the proposed architectural ecosystem.

• Apply deep technical expertise to translate business needs into precise data engineering specifications. • Collaborate with Technical Product Owners, Product Managers, Data Engineering, and Business Stakeholder teams to ensure solutions meet business and technical requirements. • Create User Stories, Acceptance Criteria, Data/Process Flow Diagrams, and other detailed Technical Requirements documentation. • Analyze in-house and third-party software solutions to interpret and define needs for integrating new technology into existing systems or deploying new systems independently. • Maintain comprehensive knowledge of application data and functionality and business workflows within assigned product families. • Participate actively in Agile Engineering ceremonies, including stand-ups, refinement, release planning, demos, and retrospectives. • Lead the triage of incoming production support requests. • Perform other duties or tasks as assigned.

• Lead onboarding sessions that demonstrate how to set up, configure, and manage AI agents. • Educate customers on best practices and recommended configurations for building effective AI agents. • Help customers translate their business goals into clear agent structures, prompts, workflows, and inputs. • Guide clients through onboarding steps while empowering them to complete configurations independently. • Set and manage onboarding expectations in collaboration with Sales and Technical Account Managers. • Maintain proactive communication with customers, providing updates, feedback, and clear next steps. • Collect and validate required information and assets needed for successful agent creation. • Oversee onboarding timelines, milestones, and scheduled tasks. • Ensure onboarding completion meets client expectations and internal quality standards. • Identify knowledge gaps and provide additional guidance, training, or documentation as needed. • Coordinate a smooth handoff to the Customer Success Team Lead once onboarding is complete. • Other duties as assigned