• Lead technical onboarding and end-to-end implementations of our AI marketing platform for mid-market and enterprise clients • Design and build custom workflows, automations, and integrations aligned with each client’s marketing and data infrastructure • Write Python scripts and SQL queries to support integrations, data transformations, and workflow troubleshooting • Investigate and resolve complex technical issues by reproducing environments and developing solutions directly with clients • Collaborate with Product and Engineering teams to share customer insights and improve platform capabilities • Maintain documentation and reusable workflow templates to support scalable implementations

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch. • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer. • Contribute to designing and implementing systems and processes that facilitate scalability and efficiency. • Breakdown hairy, challenging business problems • Own execution and outcomes • Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. • Drive operational metrics (process throughput, defect rate, etc.) • Understand the business in-and-out to be proactive about solving emerging problems

The Opportunity As a Principal Associate- Medicaid, you bring deep policy and management consulting experience to support Medicaid implementation efforts. In this role, you will serve in a leadership capacity on Centers for Medicare & Medicaid Services (CMS)–funded projects, while also contributing to business development initiatives across Abt’s health policy portfolio. You will maintain trusted partnerships with federal agencies and sponsors, as well as with Abt partners and consultants, and you will be regarded within key federal and state agencies and organizations as a subject matter expert. You will demonstrate the ability to lead and direct large, complex projects, drawing on your understanding of the Medicaid policy landscape, strong project and financial management fundamentals, and proven experience successfully leading multidisciplinary project teams. To be successful, you will thrive in a collaborative, team-based environment, where you will both participate in and lead major projects, direct proposal efforts, and build and sustain strong client relationships. Core Responsibilities - Serve as project director for large HHS implementation projects. - Participate with other senior staff in CMS business development activities by obtaining additional work from existing clients or by identifying new opportunities. - Guide and lead the preparation and review of project reports and findings. - Provide guidance, oversight, and mentorship to team(s). - Support business development efforts related to health policy implementation work, particularly in the Medicaid domain. What We Value - Experience in directing large implementation projects, preferably with CMS. - Position also requires significant experience in project and program development and client relationship management and proven track record of project leadership. - Experience working on projects related to Medicaid managed care - Master’s Degree + Fifteen years of relevant experience, or PhD + Ten years of relevant experience What We Offer We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits, flexible schedules, and professional development. Abt Global Inc. is an Equal Opportunity employer committed to fostering an inclusive work environment. Abt provides market-competitive salaries and comprehensive employee benefits. This position offers an anticipated annual base salary range of approximately $186,000 to $225,000 and may vary by downwards ten percent depending on candidate geographic location.  Salary offers are made based on internal equity and market analysis.   Disclaimer: Abt will never ask candidates for money in exchange for an offer of employment. #LI-REMOTE

Role Description The Implementation Specialist is accountable for the end-to-end delivery of assigned New York Life Group Benefit Solutions (GBS) product implementations for new and existing clients. This role leads implementations from point of sale through transition to ongoing account management, ensuring timely, accurate, and high-quality execution. Operating under manager oversight, the Implementation Specialist independently manages a portfolio of low to moderate complexity cases and is responsible for overall implementation outcomes. The role provides structured client guidance, applies professional judgment within established guidelines, and drives cross-functional coordination to deliver a positive and seamless client experience. What You'll Do: - End-to-End Implementation Ownership: - Owns the full lifecycle of assigned implementations, including enrollment readiness, data exchange setup, contract delivery, configuration, premium administration actions, and transition to service. - Leads implementations independently — not in a support capacity — with direct accountability for timeliness, accuracy, and execution quality. - Establishes and manages milestone timelines, proactively identifying risks and driving resolution to ensure successful go-live. - Coordinates and aligns internal stakeholders including Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, Claims, Sales, and Account Management. - Ensures deliverables are completed in accordance with defined implementation standards, processes, and service expectations. - Maintains comprehensive and accurate documentation throughout the implementation process. - Client Guidance and Expertise: - Serves as the primary implementation lead and point of contact for clients, brokers, and internal partners during the implementation phase. - Provides structured guidance and education to clients regarding plan design requirements, enrollment processes, data exchange specifications, and administrative workflows. - Interprets client needs and translates them into clear operational requirements for internal teams. - Advises clients on process requirements, timelines, risks, and best practices to support informed decision-making. - Manages expectations through clear, proactive communication and professional issue resolution. - Applies working knowledge of Group Benefit products (e.g., VB, LAD, Absence) to ensure accurate setup and client readiness. - Decision-Making and Professional Judgment: - Operates with manager-level oversight, exercising independent judgment within established policies and implementation guidelines. - Makes day-to-day decisions regarding scope clarification, milestone management, issue resolution, and stakeholder coordination. - Escalates complex, non-standard, or high-risk issues appropriately to leadership. - Balances multiple concurrent implementations, prioritizing effectively to meet service and quality expectations. - Identifies routine process improvement opportunities and participates in continuous improvement initiatives. - Scope: - Manages implementations for stand-alone policies across the Group Benefit product suite for clients with fewer than 1,000 lives. - Oversees a portfolio of low to moderate complexity implementations. - Does not supervise other employees but may provide informal guidance related to implementation processes. Qualifications - 1–2 years of experience in insurance, benefits, or a related industry. - 1–2 years of client-facing or customer-facing experience preferred. - Working knowledge of one or more Group Benefit products. - Strong organizational skills with demonstrated ability to manage multiple timelines. - Effective written and verbal communication skills. - Ability to exercise sound judgment within defined processes and policies. - Bachelor’s degree preferred or equivalent work experience. Requirements - Salary Range: $65,000-$85,000 - Overtime eligible: Exempt - Discretionary bonus eligible: Yes - Sales bonus eligible: No - Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. - Employees are eligible for an annual discretionary bonus. - In addition to base salary, employees may also be eligible to participate in an incentive program. Benefits - We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. - Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Company Description At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.