Affinity Markets Travel Claims, is looking for a highly motivated, quick thinking and customer focused individual to join our Travel Claims Risk Management Team. Reporting to the Manager, this position requires an expert in travel claims (medical, trip cancellation/ interruption, baggage, accidental death and dismemberment, collision damage) for both Affinity Markets and Group Benefit programs. The incumbent will be responsible for mitigating financial, legal and reputational risks for Manulife. To be successful in this role, you must keep in mind that it is not only what you do, but how you do it as well. Position Responsibilities: - Work with Manulife’s Third Party Providers of emergency medical assistance who are seeking direction and advice on an active case. - Work with Manulife’s Third Party Providers of claims seeking direction, advice or policy interpretation. - Make final claims decisions, claims exceptions, and business decisions on contested and contentious claims. - Handle travel litigated claims including corresponding with internal and external legal counsel, make recommendations on legal strategies and settlement offers, and represent Manulife at legal proceedings (including mediations, arbitrations, examinations for discovery, trials). - Review and respond to appeals or correspondence submitted by lawyers on behalf of their clients. - Investigate, resolve, and respond to Escalated Complaints submitted to, but not limited to the President’s Office, the Ombud Liaison Office, Senior Management, Social Media and Insurance Regulators - Conduct monthly random and/ or focused audits of travel claims (medical, out-of-country medical, visitor-to-Canada, trip cancellation/ interruption, baggage, accidental death and dismemberments) and credit card benefits (collision damage, personal effects, extended warranty) processed by Manulife’s Third Party Providers - Assist in annual on-site audits of Manulife’s Third Party Providers of claims and assistance and perform follow-ups to ensure appropriate responses and action plans are implemented. - Provide input on contract wording for new and existing products and plans. Required Qualifications: - 3-5 years’ experience in adjudication claims, preferably life, health or travel. - Proven analytical, problem solving, decision making, and negotiation skills. Preferred Qualifications: - University degree in any discipline or equivalent work experience. - Knowledge of medical terminology, medications and their applications, diseases, tests, and treatment modes is an asset. - You think big and have the ability to evaluate alternatives and assess risks in making timely and effective decisions. - You get things done together - Exceptional interpersonal skills with a high level of professionalism enabling to build strong relationships and to collaborate effectively. - You own it - Ability to identify potential problems and risks, and be accountable for solutions. - Exceptional customer service skills with the ability to respond under high pressure or difficult/ sensitive situations. - Strong organizational skills with the ability to effectively prioritize competing tasks. - Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. #LI-REMOTE The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $51,975.00 CAD - $86,625.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We are actively hiring for a 100% work-from-home position open to motivated individuals with no prior experience required. This is a legitimate remote opportunity with structured training, clear expectations, and consistent work. You will be guided step-by-step and supported by a fully remote team to ensure success from day one. If you’re dependable, comfortable using a computer, and ready to start a real work-from-home role immediately, this position is a great fit. WHAT YOU’LL DO - Making outgoing calls, emails, texts and chats from clients - Follow simple workflows and instructions - Maintain accuracy and attention to detail - Communicate professionally with internal teams as needed - Meet basic performance expectations after training WHO THIS ROLE IS FOR (ICA) You’re a great fit if you: - Want a stable, legitimate work-from-home job - Are comfortable working independently - Have basic computer and internet skills - Are reliable, organized, and coachable - Are ready to start right away - Must be 18+ and authorized to work in the U.S. - Must be willing to get Licensed in Life and Health Insurance - No experience needed - Entry-level friendly - Full Training provided IDEAL MINDSET (Filters the Right Applicants) - Takes responsibility seriously - Willing to learn and follow systems - Understands remote work still requires consistency - Looking for long-term opportunity, not side gigs WHAT WE OFFER - 100% Remote / Work-From-Home - Full training and onboarding - Supportive remote management - Long-term role with growth potential - Consistent workload and expectations TREND KEYWORDS (JazzHR + Search Boost) Work from home job Remote hiring now No experience remote job Entry-level work from home Online job opportunity Immediate start remote Virtual position Fully remote role APPLICATION PROCESS (Urgency = Volume) Apply today to be considered. Qualified candidates will be contacted quickly for next steps. Positions are limited and filled on a rolling basis.

We are actively hiring for a 100% work-from-home position open to motivated individuals with no prior experience required. This is a legitimate remote opportunity with structured training, clear expectations, and consistent work. You will be guided step-by-step and supported by a fully remote team to ensure success from day one. If you’re dependable, comfortable using a computer, and ready to start a real work-from-home role immediately, this position is a great fit. WHAT YOU’LL DO - Making outgoing calls, emails, texts and chats from clients - Follow simple workflows and instructions - Maintain accuracy and attention to detail - Communicate professionally with internal teams as needed - Meet basic performance expectations after training WHO THIS ROLE IS FOR (ICA) You’re a great fit if you: - Want a stable, legitimate work-from-home job - Are comfortable working independently - Have basic computer and internet skills - Are reliable, organized, and coachable - Are ready to start right away - Must be 18+ and authorized to work in the U.S. - Must be willing to get Licensed in Life and Health Insurance - No experience needed - Entry-level friendly - Full Training provided IDEAL MINDSET (Filters the Right Applicants) - Takes responsibility seriously - Willing to learn and follow systems - Understands remote work still requires consistency - Looking for long-term opportunity, not side gigs WHAT WE OFFER - 100% Remote / Work-From-Home - Full training and onboarding - Supportive remote management - Long-term role with growth potential - Consistent workload and expectations TREND KEYWORDS (JazzHR + Search Boost) Work from home job Remote hiring now No experience remote job Entry-level work from home Online job opportunity Immediate start remote Virtual position Fully remote role APPLICATION PROCESS (Urgency = Volume) Apply today to be considered. Qualified candidates will be contacted quickly for next steps. Positions are limited and filled on a rolling basis.

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Are you an experienced Motor Claims Handler with expertise in both personal injury and credit hire claims? Join our team as a Senior Motor Claims Handler, where you'll manage complex motor claims and play a key role in delivering exceptional service to our commercial customers. You'll have the opportunity to build strong client relationships, participate in client-facing meetings, and contribute to the success of our dedicated team. How you'll make an impact In this role, you'll manage a portfolio of complex motor claims, including motor damage, credit hire, and personal injury claims, from first notification to settlement. You'll make key decisions on fraud, quantum, and liability, and manage cases through multi-track litigation. You'll also work closely with clients, brokers, suppliers, claimants, and their representatives, using a variety of communication methods such as phone and email. Your responsibilities will include: - Proactively handling motor damage, credit hire, and personal injury claims, including OICP and MOJ Portal claims. - Managing non-portal claims and investigating potentially fraudulent cases. - Conducting liability assessments and applying strategies to mitigate claim outcomes. - Collaborating with panel solicitors and coaching them through the litigation process when necessary. - Delivering outstanding customer service and handling complaints effectively. - Acting as a mentor to less experienced team members. About You Here's what you'll bring to the role: - Extensive experience in handling motor damage, credit hire, and personal injury claims. - Strong knowledge of insurance principles and proactive claims handling. - A confident understanding of the litigation process and the ability to guide others through it. - Experience in identifying and managing potentially fraudulent claims. - Excellent communication skills, with the ability to explain decisions clearly and logically. - Outstanding attention to detail and a commitment to conscientious file handling. - A collaborative mindset and a willingness to mentor and support your team. - Elgibility to work in the UK. Please be advised that, due to the nature of this role and the type of clients we serve, an enhanced external background check is a requisite part of our recruitment process. Further information regarding this procedure will be provided during the recruitment process. #LI-PH1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days - Defined contribution pension scheme, which Gallagher will also contribute to - Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x - Income protection, we’ll cover up to 50% of your annual income, with options to top up - Health cash plan or Private medical insurance Other benefits include: - Three fully paid volunteering days per year - Employee Stock Purchase plan, offering company shares at a discount - Share incentive plan, HMRC approved, tax effective, stock purchase plan - Critical illness cover - Discounted gym membership, with over 3,000 gyms nationally - Season ticket loan - Access to a discounted voucher portal to save money on your weekly shop or next big purchase - Emergency back-up family care - And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.