Job Closed
This listing is no longer active.
Implementation Sr. Manager (Client Success)
Location
United States
Posted
68 days ago
Salary
$83K - $132K / year
Seniority
Lead
No structured requirement data.
Job Description
Implementation Sr. Manager (Client Success)
CareSource
Job Summary: The Implementation Sr. Manager serves a critical role in driving the implementation of instED's growth initiatives. Working directly with the VP, Customer Experience this role will work cross-functionally to drive growth projects across instED's growth pillars: risk-bearing entities, strategic partners and contractors. Key to success in this position is the ability to work across the organization at all levels, as well as with stakeholders from outside the organization. The Implementation Manager must be a proactive problem solver, with a strong bias for action, able to drive progress across complex growth projects. Essential Functions: - Working at the direction of the VP, Customer Experience, is responsible for driving day to day progress across the portfolio of strategic growth efforts. - Helps build reporting and governance structures for initial oversight. Works to identify, escalate and address immediate priorities. - Partners with Sales/Business Development, Operations, Clinical, Technology, Account Management and Marketing teams, and the across the organization, to ensure the development and progress of an implementation/integration plan. - Partners with Sales/Business Development, Legal and external Clients/Strategic Partners to create, route and gain approval on Client/Strategic Partner contracts. - Develops and maintains Client/Strategic Partner contracting process. - Drives prioritization of instED efforts in support of implementing strategic growth initiatives and ensures follow-up. - Builds, manages and iterates plans to support growth implementation projects, working with external and internal stakeholders to deliver on aligned goals on an accelerated timeline. - Working with relevant functional owners, prepares analyses, reports and presentations to drive progress towards established goals and insights. - Gleans actionable insights from relevant analytics to inform executive prioritization and decision-making and turns learnings into repeatable, documented processes. - Develops budgets, identifies resource needs, and (in partnership with the Finance and other functions’ teams, when needed), develops and maintains financial models. - Prepares meeting agendas, materials, and reports, and works across the organization and with clients/strategic partners to ensure follow-up. - Partners inside and outside the organization to identify barriers to progress and escalates to team leadership as appropriate. - Supports any other Growth & Implementation projects as directed. - Perform any other job related duties as requested. Education and Experience: - Bachelor's degree required - Master's degree in Business Administration, Public Health or related field preferred - Equivalent years of relevant work experience may be accepted in lieu of required education - Five (5) years Operational Project Manager experience required - Three (3) years of experience in Healthcare, Health Insurance, Payer-Provider Relations required - Healthcare non-profit, Consulting and/or Startup experience preferred - Medicare Advantage and/or Managed Medicaid strategy, operations, and policy experience preferred Competencies, Knowledge and Skills: - Strong motivation to work in a mission-driven organization that is improving the health and well-being of people with significant needs - Able to work in a fast-paced, growth-oriented environment and thrive in start-up culture - Strong analytical skills: expert-level fluency in MS Project, Excel and PowerPoint is required; proficient in remainder of MS Office/Teams/Sharepoint suite and Confluence - Demonstrated proficiency in developing and reviewing contracts; can ensure contracts include resources, provisions and requirements that position instED for success - High level of verbal and written communication skills, including effectively preparing for and developing meeting / agendas and presentation materials and efficiently facilitating complex, cross-functional internal and client meetings - Experience creating and managing a project budget, strategic thinking, ability to identify high vs low priority activities - Strong discipline in running complex, multi-stakeholder projects in an agile way - Demonstrated ability to manage complex strategic projects from opportunity identification to execution - Demonstrated ability to matrix-manage staff, up to and including C-Suite of both internal company and external Clients/Strategic Partners - An excellent team player, ability to work effectively and flexibly in a team environment - Strong bias for action with a commitment to getting things done - Intellectual curiosity - Bias toward assuming positive intent and finding a path to “yes” in challenging situations - Strong tolerance for and comfort with navigating new opportunities for which processes/procedures do not exist yet Licensure and Certification: - Project Management Professional (PMP) certification preferred - Six Sigma or equivalent certification preferred - Agile/scrum master certification preferred Working Conditions: - General office environment; may be required to sit or stand for extended periods of time - Remote Working from Home during standard work hours - Up to 15% (occasional) travel based on the needs of the department may be required Compensation Range: $83,000.00 - $132,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Related Guides
Related Job Pages
More Implementation Specialist Jobs
Senior Manager, Anaplan COE Implementation
CVS HealthBringing our heart to every moment of your health.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Description The Anaplan COE Implementation Consultant will be responsible for supporting Anaplan as a product owner for P&L Forecast and Planning. You will serve as the subject matter expert and key point of contact for all users. Responsibilities include but not limited to P&L planning support, intake, prioritization and execution of all changes (defects, enhancements, projects, models), user acceptance testing, training, issue analysis & resolution, trending, and Segment/Enterprise reporting. You will be required to embrace an innovative and entrepreneurial mindset, relentlessly seeking best practices and technologies from within the CVS Health community and across the external environment and industry, as well as, have a wide-spread knowledge of the Finance process taxonomy including Capital Planning, Revenue Planning, Cost of Goods & Services, Expense Planning, Workforce Planning, Budget & Forecasting and other areas across FP&A. What you will do - Partner with engineers, architects, and UX designers in daily standups, sprint planning, backlog grooming, and retrospectives - Prioritize features and technical work to maximize value delivery, balancing customer impact, technical feasibility, and business priorities. - Identifying innovative Finance automation technologies and use cases (e.g., Anaplan, Knowledge of Finance, Accounting processes and relevant systems). - Governance – Change Control board from intake through post execution. - Gather and incorporate feedback from stakeholders to iterate quickly. - Accountability - Drive and track measurable results using agreed upon KPIs. - Data migration, integration and financial reporting - Build effective internal relationships. - Identify process risks, issues, and mitigations throughout project lifecycle. - Help remove roadblocks to keep delivery on track - Identify and source Finance optimization and automation opportunities. - Collaborate across peers to ensure governance process is effective and repeatable. **This is a remote role that can be performed anywhere in the US** Required Qualifications- - 7-10 years of Financial Systems Consulting experience - 2 years of Finance and FP&A activities and processes experience - 2 years of Extensive Anaplan model experience to support users/businesses/segments for issue analysis/resolution. Preferred Qualifications: - Process improvement and technology methodologies (Six Sigma, Scrum, Kanban, SAFE, ADLC, etc.) - Financial Analyst or Financial Systems Analyst - Direct experience working with or being part of a center of excellence to ensure governance standards are met and continuously improved, large-scale implementations, change management and stakeholder management - Finance value drivers across business segments - Certified Anaplan Level 1 Model Builder - Driving change across various stakeholder groups - Strategic mindset – Ability to think outside the box and recognize opportunities outside of existing business processes - Strong business knowledge – Understanding of our current business, downstream implications, and areas where input and collaboration with other teams is required - Adept at execution and delivery skills - Represent customer and user perspectives throughout the development lifecycle to ensure strong usability and performance outcomes. - Adept at growth mindset (agility in developing yourself and others) - Strong leadership and team management abilities - Excellent problem-solving, analytical, and critical thinking skills. - Excellent verbal and written communication at all levels of the organization - Ability to understand and bridge IT and Finance processes to present clear and concise information across the enterprise. - Adaptability - Ability to pivot quickly, re-assess, and move forward in a constantly changing environment. Education Bachelor’s Degree or Equivalent Work Experience (4 years) Pay Range The typical pay range for this role is: $67,900.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Workflow Implementation Engineer
Hire Hangar GlobalOffshoring as a service. Hire the top 1% of flexible, global talent. $0 fees to get started.
• Lead technical onboarding and end-to-end implementations of our AI marketing platform for mid-market and enterprise clients • Design and build custom workflows, automations, and integrations aligned with each client’s marketing and data infrastructure • Write Python scripts and SQL queries to support integrations, data transformations, and workflow troubleshooting • Investigate and resolve complex technical issues by reproducing environments and developing solutions directly with clients • Collaborate with Product and Engineering teams to share customer insights and improve platform capabilities • Maintain documentation and reusable workflow templates to support scalable implementations
• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch. • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer. • Contribute to designing and implementing systems and processes that facilitate scalability and efficiency. • Breakdown hairy, challenging business problems • Own execution and outcomes • Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. • Drive operational metrics (process throughput, defect rate, etc.) • Understand the business in-and-out to be proactive about solving emerging problems
Principal Associate- Medicaid Implementation
Abt GlobalAbt Global Inc. is an Equal Opportunity employer committed to fostering an inclusive work environment.
The Opportunity As a Principal Associate- Medicaid, you bring deep policy and management consulting experience to support Medicaid implementation efforts. In this role, you will serve in a leadership capacity on Centers for Medicare & Medicaid Services (CMS)–funded projects, while also contributing to business development initiatives across Abt’s health policy portfolio. You will maintain trusted partnerships with federal agencies and sponsors, as well as with Abt partners and consultants, and you will be regarded within key federal and state agencies and organizations as a subject matter expert. You will demonstrate the ability to lead and direct large, complex projects, drawing on your understanding of the Medicaid policy landscape, strong project and financial management fundamentals, and proven experience successfully leading multidisciplinary project teams. To be successful, you will thrive in a collaborative, team-based environment, where you will both participate in and lead major projects, direct proposal efforts, and build and sustain strong client relationships. Core Responsibilities - Serve as project director for large HHS implementation projects. - Participate with other senior staff in CMS business development activities by obtaining additional work from existing clients or by identifying new opportunities. - Guide and lead the preparation and review of project reports and findings. - Provide guidance, oversight, and mentorship to team(s). - Support business development efforts related to health policy implementation work, particularly in the Medicaid domain. What We Value - Experience in directing large implementation projects, preferably with CMS. - Position also requires significant experience in project and program development and client relationship management and proven track record of project leadership. - Experience working on projects related to Medicaid managed care - Master’s Degree + Fifteen years of relevant experience, or PhD + Ten years of relevant experience What We Offer We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits, flexible schedules, and professional development. Abt Global Inc. is an Equal Opportunity employer committed to fostering an inclusive work environment. Abt provides market-competitive salaries and comprehensive employee benefits. This position offers an anticipated annual base salary range of approximately $186,000 to $225,000 and may vary by downwards ten percent depending on candidate geographic location. Salary offers are made based on internal equity and market analysis. Disclaimer: Abt will never ask candidates for money in exchange for an offer of employment. #LI-REMOTE



