• Responsible for the strategic coordination and execution of client marketing, servicing, risk management, and/or sales activities. • Manage a book of business, increase account retention, and resolve complex customer service problems. • Actively seek to grow IOA business by identifying and acting on sales opportunities, and serve as a resource to the account team and Producers. • Direct daily activities and workflow of the account team. • Maintain high technical competence and industry expertise. • Ensure beneficial outcomes using discretion and judgment. • Manage client relationships, conduct meetings, and close business. • Act as a communication conduit between Producers and the account team. • Manage account activities, policy administration, billing, claims, and more. • Manage policy expirations and renewals. • Conduct research, gather information, prepare submissions, and bind coverage. • Monitor reports and collect outstanding balances. • Maintain data accuracy in agency management systems. • Ensure timely completion of activities. • Deliver excellent service, anticipate needs, and respond quickly to requests. • Stay updated on company policies and procedures. • Seek and adopt best practices to improve individual and team performance. • Demonstrate integrity and leadership.

• Responsible for driving revenue growth for large, diverse, complex territories. • Proactively prospect, identify, qualify, develop, and close a sales pipeline. • Own the development, presentation, and sales of a value proposition. • Ability to understand and sell to or through the partner ecosystem. • Partner with Solutions Engineers & Professional Services to ensure customer success. • Own the entire sales process, and collaborate with team members in business development, customer success, and support. • Become a subject matter expert on all Confluent offerings and competitive landscape.  • Present to C-levels (as required) the entire suite of product applications to negotiate and close deals. • Create and nurture customer relationships, opportunities, and partners that lead to growth opportunities. • Travels to customer sites to identify/develop sales opportunities when required.

• Responsible for driving revenue growth for large, diverse, complex territories. • Proactively prospect, identify, qualify, develop, and close a sales pipeline. • Manage the entire sales process, and collaborate with team members in business development, customer success, and support. • Participate in the development, presentation, and sales of a value proposition. • Partner with Solutions Engineers & Professional Services to ensure customer success. • Liaises with customer contacts to manage customer relationships, identify new opportunities, and maximize sales. • Responsible for understanding Confluent offerings and the competitive landscape. • Travels to customer sites to identify/develop sales opportunities when required. • Ability to negotiate SaaS/cloud/software contracts.

• Responsible for driving revenue growth in our large, complex, and highly visible accounts. • Proactively prospect, identify, qualify, develop, and close a sales pipeline while continuing to grow consumption in current customer accounts. • Leading, driving, and executing a strategic complex sales cycle with responsibility for demonstrating the value of Confluent at C-Level. • Become an in-depth expert/SME of Confluent offerings, product suites, and competitive landscape. • Develop a deep understanding of your customers, their strategies, and business goals to become a trusted advisor. • Work closely with our partner ecosystem teams to sell to or through the ecosystem. • Align closely with our Solutions Engineering team on technical wins, Professional Services to deliver world-class customer experience, and Customer Success Management to identify and close expansion opportunities and renewals.