• Manage and maintain the Salesforce platform, ensuring optimal performance and security • Manage Salesforce users, profiles, permission sets, and other admin tasks • Develop and deliver training materials and sessions for new and existing users to enhance their Salesforce proficiency • Perform regular data management tasks, such as data imports, data cleanup, and duplicate record management for Sales, Marketing, and Client Success • Create and manage reports and dashboards to provide actionable insights to stakeholders • Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs • Provide support to end-users, including troubleshooting issues and resolving technical challenges • Work with management and Subject Matter Experts to validate, understand, design and implement solutions that satisfy requirements in Salesforce • Configure and customize Salesforce applications, including custom objects, fields, page layouts, workflows, and validation rules • Design and implement automation processes using tools like Flow • Manage relationship with external implementation specialist to design and develop robust Salesforce solutions to answer needs of CellCarta • Collaborate with the IT team to integrate Salesforce with other business systems and applications • Monitor and analyze data to identify trends and opportunities for improvement • Test system enhancements and perform quality assurance tasks • Document changes to CellCarta’s Salesforce instance • Ensure backups are performed as expected and address any issue that may occur • Stay updated on new Salesforce features and implement them across tools as needed • Special projects and initiatives at management’s discretion

• Administer and support a large-scale Salesforce org (400+ users) across Sales and Service Cloud. • Perform all core Salesforce admin tasks: user management, profiles, permission sets, roles, page layouts, and reports/dashboards. • Design, build, and maintain Flows and automations following scalability and best practices. • Provide ongoing user support, troubleshooting issues and resolving system incidents efficiently. • Partner with internal teams to gather requirements and improve business processes using Salesforce. • Act as a trusted advisor for Salesforce usage, optimization, and governance. • Support platform releases, system updates, testing, and deployments. • Maintain data quality and integrity, including imports/updates using tools like Data Loader. • Contribute to defining and evolving the Salesforce roadmap.