• Manage and maintain the Salesforce platform, ensuring optimal performance and security • Manage Salesforce users, profiles, permission sets, and other admin tasks • Develop and deliver training materials and sessions for new and existing users to enhance their Salesforce proficiency • Perform regular data management tasks, such as data imports, data cleanup, and duplicate record management for Sales, Marketing, and Client Success • Create and manage reports and dashboards to provide actionable insights to stakeholders • Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs • Provide support to end-users, including troubleshooting issues and resolving technical challenges • Work with management and Subject Matter Experts to validate, understand, design and implement solutions that satisfy requirements in Salesforce • Configure and customize Salesforce applications, including custom objects, fields, page layouts, workflows, and validation rules • Design and implement automation processes using tools like Flow • Manage relationship with external implementation specialist to design and develop robust Salesforce solutions to answer needs of CellCarta • Collaborate with the IT team to integrate Salesforce with other business systems and applications • Monitor and analyze data to identify trends and opportunities for improvement • Test system enhancements and perform quality assurance tasks • Document changes to CellCarta’s Salesforce instance • Ensure backups are performed as expected and address any issue that may occur • Stay updated on new Salesforce features and implement them across tools as needed • Special projects and initiatives at management’s discretion