• You'll deeply collaborate with 1-2 Engineering teams. This includes actively participating in the development of new features and initiatives, from initial requirement analysis and test planning to execution, regression testing, and final release sign-off. • You'll partner closely with Product Managers. This means you will be responsible for prioritizing testing efforts, clarifying requirements, challenging assumptions from a quality perspective, coordinating Business Acceptance Testing, and advocating for the needs of our customers. • You'll work closely with SDETs to expand and maintain our automated test coverage for new features and regression testing. You'll also collaborate with other manual QA engineers on cross-team and cross-BU projects. • You'll proactively identify and mitigate potential risks, ensuring that our products meet the highest standards of quality and reliability.

• Perform test case executions based on specific instructions • Conduct functional exploratory test cases • Complete usability test cycles through surveys and interviews

• Perform test case executions using specific instructions and compare results • Conduct functional exploratory test cases based on testing experience • Participate in usability test cycles and provide feedback through surveys and interviews

• Identify and execute processes and improve tool utilization to automate testing • Translate user stories and defect resolution into test scripts • Perform automated and manual testing • Track and manage defects • Develop and execute comprehensive test plans, test cases, and test scripts to validate Salesforce functionality, configurations, and customizations. • Collaborate with business stakeholders, developers, and administrators to gather requirements and ensure test coverage aligns with business needs. • Conduct functional, integration, system, and regression testing for Salesforce applications, ensuring adherence to established quality standards. • Identify, document, and track defects and issues using a defect tracking system, and collaborate with technical teams to ensure timely resolution. • Create and maintain test data and test environments, ensuring accurate and representative test scenarios. • Develop and maintain automated test scripts and tools to streamline the testing process and improve efficiency. • Participate in the release management process, including reviewing deployment plans and providing input on the release readiness of Salesforce applications. • Collaborate with cross-functional teams to understand business processes and requirements, ensuring testing aligns with end-to-end business workflows. • Continuously improve QA processes and methodologies, identifying opportunities for optimization and implementing enhancements. • Stay updated on Salesforce releases, new features, and industry trends, and assess their impact on QA processes and testing strategies. • Provide feedback and recommendations on user experience, system performance, and overall quality improvements. Performs other job-related duties as assigned