• Provide compassionate, accurate, and timely support to patients by scheduling, confirming, canceling, and rescheduling radiology appointments. • Serve as a primary point of contact for patient imaging needs within a high-volume contact center environment. • Handle complex patient interactions requiring independent reasoning, prioritization, and problem solving. • Schedule, confirm, cancel, and reschedule radiology appointments across multiple modalities. • Accurately document all patient interactions, updates, and outcomes in designated systems. • Serve as a knowledge resource for patients by addressing questions regarding imaging procedures. • Confirm and document insurance information according to established guidelines. • Review and validate imaging orders and recommendations; coordinate with providers and clinical partners as needed. • Make outbound calls to schedule, follow up, or resolve imaging appointment needs. • Comply with HIPAA, confidentiality requirements, call center metrics, and organizational policies.

• Conducts clinical interviews and assessments; gathers information for diagnostic and treatment planning purposes. • Provides interventions using evidence-based techniques and methodologies approved by the department. • Provides individual, group therapy and collateral interventions; provides an atmosphere of trust and safety. • Provides crisis intervention to clients who are in apparent emotional distress. • Provides referrals to community agencies and providers for support or additional services. • Assures compliance with State Regulations, legal requirements and established Borough policies and procedures related to mental health services. • Assist patients in locating resources by contacting appropriate agencies over the phone and in person; coordinate with other agencies concerning referrals of mental health cases; arrange for hospitalization for mental patients requiring inpatient care. • Uses a variety of diagnostic and rating tools to evaluate client progress, effectiveness of intervention and/or to assist treatment planning. • Participates in the development of treatment plans for clients to alleviate current areas of impairment; assures that treatment plans have problem solving objectives. • Serves as service coordinator as assigned. • Documents daily interventions provided for clients; efficiently document all billable interactions into OPUS, utilizing DAP note formatting • Participates in weekly clinical supervision and follows training guidelines and instructions as provided by the clinical supervisor. • Attends and participates in team meetings where current cases are reviewed; reviews cases with social and community agencies as appropriate; adheres to applicable confidentiality laws and maintain case records including agency forms, documentation sheets, and related forms concerning cases. • Performs related duties as assigned.

• Provide remote counseling services to children, adolescents, adults, couples, families, and groups. • Collaborate with clients to identify concerns, define counseling goals, and develop actionable treatment plans. • Maintain accurate and timely clinical documentation in compliance with all state, federal, and company policies (i.e., HIPAA). • Participate in ongoing professional development through workshops, meetings, and training opportunities. • Integrate Christian faith and psychological best practices in therapy as appropriate. • Refer clients to other resources or specialists as needed. • Engage in occasional community outreach or ministry initiatives relevant to Light Counseling’s mission. • Provide clinical supervision or mentorship to interns and residents (if qualified). • Perform other duties as assigned.

• Collaborate with members, family, healthcare providers, community resources, and other members of the healthcare team to coordinate services • Identify, facilitate, and secure access to needed healthcare, social services benefits, and community resources • Assist members with navigating the steps along the path to efficient and effective care • Actively monitor calls, conduct outgoing calls, and respond to voice mail requests in a timely manner • Identify and assess members’ medical, behavioral, social, emotional, and financial needs • Conduct health education • Build relationships with members, their families, and caregivers