• Collaborate with members, family, healthcare providers, community resources, and other members of the healthcare team to coordinate services • Identify, facilitate, and secure access to needed healthcare, social services benefits, and community resources • Assist members with navigating the steps along the path to efficient and effective care • Actively monitor calls, conduct outgoing calls, and respond to voice mail requests in a timely manner • Identify and assess members’ medical, behavioral, social, emotional, and financial needs • Conduct health education • Build relationships with members, their families, and caregivers

• Provide remote counseling services to children, adolescents, adults, couples, families, and groups. • Collaborate with clients to identify concerns, define counseling goals, and develop actionable treatment plans. • Maintain accurate and timely clinical documentation in compliance with all state, federal, and company policies (i.e., HIPAA). • Participate in ongoing professional development through workshops, meetings, and training opportunities. • Integrate Christian faith and psychological best practices in therapy as appropriate. • Refer clients to other resources or specialists as needed. • Engage in occasional community outreach or ministry initiatives relevant to Light Counseling’s mission. • Provide clinical supervision or mentorship to interns and residents (if qualified). • Perform other duties as assigned.