• Resolve intermediate scheduled and reactive service calls, both onsite and remotely. • Independently install and troubleshoot client hardware and software, ensuring optimal performance and security. • Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively. • Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions. • Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference. • Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.

• Design, develop, and implement user interfaces for our web applications • Work with back-end developers to integrate with our RESTful APIs • Write clean, efficient, and well-documented code • Test and optimize user interfaces for speed and responsiveness • Create wireframes and provide input into design • Collaborate with cross-functional teams to bring design ideas from concept to implementation • Stay up-to-date with industry trends and technologies

• Develop and maintain user interfaces using Next.js, React, and modern frontend tools • Collaborate closely with designers, backend engineers, and QA specialists to deliver polished, high-quality features • Work with APIs, optimizing application performance, and writing clean, maintainable code • Take initiative and ownership of your work, with responsibilities scaling according to your experience level

Company Description iolo / RealDefense develops patented technology and award-winning software that repairs, optimizes, and protects computers, to maximize system speed and performance while keeping them safe. With a global presence in 33 countries and products in 11 languages, tens of millions of people have used iolo’s products for their PC optimization, security, and data recovery needs for over two decades. The company’s product line, distinguished by its flagship performance optimization suite System Mechanic®, is sold throughout the world at over 20,000 retail storefronts. With offices in Pasadena & Santa Monica, California, and a part of RealDefense LLC, iolo is widely recognized by both consumers and industry experts as a worldwide leader in the system utility software market. For more information, please visit www.iolo.com or www.realdefen.se Job Description iolo / RealDefense is looking for a Frontend Developer to join our team.  RealDefense products, such as iolo's System Mechanic, have been around for 20+ years and are thriving in the new work at home culture. We are a consumer security company focused on providing solutions to the fast-growing work at home economy.  Come join our team and develop products that help everyday consumers. Responsibilities: Plan, design and develop high quality front end .NET desktop applications Implement solutions using latest features of C# and WPF Propose and deliver scalability and performance improvements to our GUIs Work with other developers, QA and product managers in solving new and existing technical issues Participate in Design and Code Reviews Maintain ownership of the projects assigned Meet project deadlines Qualifications Perks: Great Base Salary Medical, Dental, Vision, Life insurance, FSA, HSA Unlimited PTO 401(k) plan with employer matching