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Security Managed Services Engineer
Location
Spain
Posted
117 days ago
Salary
0
Seniority
Senior
Job Description
Security Managed Services Engineer
NTT
• Ensure that our clients' security infrastructures and systems remain operational. • Monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA). • Actively manage work queues, perform operational tasks, and update tickets with resolution actions. • Log incidents promptly and provide second-level support, communicating effectively with other teams and clients. • Execute changes responsibly and flagging risks and mitigation plans. • Collaborate closely with automation teams to optimize efforts and automate routine tasks. • Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports.
Job Requirements
- Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
- Proficiency in active listening, with techniques like paraphrasing and probing for further information.
- Excellent planning skills, able to anticipate and adjust to changing circumstances.
- Strong ability to communicate and engage across different cultures and social groups.
- Adaptability to changing conditions and flexibility in approach.
- Client-focused mindset, always putting their needs and positive experience first.
- A positive outlook and the ability to work well under pressure.
- Willingness to put in longer hours when necessary.
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Benefits
- Equal Opportunity Employer
- Workplace embraces diversity and inclusion
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