• Review signed customer contracts and validate that deal terms are accurately reflected in Salesforce before deals are marked Closed Won • Ensure subscriptions are correctly configured in NetSuite, including pricing, billing schedules, and contract terms • Validate and troubleshoot billing logic after Salesforce-to-NetSuite sync • Ensure invoices are generated accurately and on time based on contract terms • Investigate and resolve billing discrepancies by tracing issues across contracts, Salesforce, NetSuite, and invoicing • Partner closely with Sales, Finance, and Customer Success, including customer-facing communication when billing issues arise • Support high-volume, recurring billing operations in a subscription-based environment • Help maintain strong finance controls and data accuracy as the company continues to scale

• Own end-to-end customer billing, including invoice generation, validation, and delivery across multiple currencies. • Manage monthly billing cycles for subscription and usage-based invoicing. • Submit invoices through customer AP portals and ensure timely and accurate invoice distribution. • Maintain billing schedules, contract updates, and customer details in NetSuite SuiteBilling. • Respond to customer billing inquiries and resolve discrepancies or disputes efficiently. • Partner with Sales and Customer Success on billing setup, changes, renewals, and customer communication. • Monitor AR aging and proactively manage collections activities. • Conduct weekly AR aging reviews and identify trends or risks. • Utilize automated dunning processes and conduct direct outreach when necessary. • Communicate with customers regarding overdue balances, remittances, and payment plans. • Support month-end close activities related to AR and bad debt considerations. • Analyze billing and collections data to identify discrepancies or opportunities for process improvement. • Reconcile billing data between NetSuite, Salesforce, and internal systems. • Validate usage data, billing logic, and usage-based charges. • Maintain accurate customer, contract, and billing master data across systems. • Provide documentation and support for internal audits and financial reporting needs. • Work extensively with NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets. • Support enhancements to quote-to-cash workflows and system integrations. • Take ownership of scheduled and off-cycle bill runs, including invoices for newly closed deals.

• Responsable de actualizar y verificar todas las novedades reportadas de los empleados • Actualizar regularmente las novedades registradas para asegurar la precisión en la generación de facturas finales • Ingresar nueva información de empleados en el sistema • Registrar terminaciones de empleados según lo reportado • Generar reportes quincenales cumpliendo con los requisitos específicos de cada departamento • Colaborar con los departamentos requeridos para validar la facturación precisa de cada cliente

• Process and submit billing for clinical trial services to sponsors, CROs, and insurance providers • Manage accounts receivable and follow up on outstanding invoices • Reconcile billing discrepancies and resolve payment issues with sponsors and vendors • Maintain accurate billing records and generate monthly financial reports • Coordinate with clinical teams to verify billable services and study milestones