About the Role The  Customer Onboarding Specialist will lay the foundation for customer success! Implement strategies and processes that deliver consistent customer satisfaction and retention. Use your product knowledge and problem-solving skills to enhance customer engagements and achieve successful outcomes throughout all phases of the customer lifecycle. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. This role will also partner with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Deliver feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Be a customer advocate to find solutions, identify product enhancements, and other actions to meet the needs of customers. About the Job Execute customer onboarding processes to build a strong customer relationship foundation Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers Track and document onboarding success against key milestones Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges Understand the customer’s maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible Leverage feedback for continuous improvement to the customer onboarding process About You Customer obsessed Self motivated with strong sense of urgency Tech savvy Detail Oriented Good oral, written, and interpersonal communication skills with an aptitude to correspond across all levels in a tactful, mature, and professional manner Organized with excellent time management skills Ability to remain flexible and work collaboratively in a fast paced environment Some healthcare industry experience preferred What we offer Gentem is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. We provide: Generous, flexible vacation Premium medical plans (We are a healthcare startup after all!) 99% paid premium for dental and vision LTD , STD, and Life Insurances Employer Sponsored 401 (k) Employee Assistance Programs for your Physical, Mental, Social, and Financial Health Paid Parental Leave Adoption Assistance WFH (We are a fully remote team!)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you a passionate professional seeking a career that offers flexibility, growth, and meaningful impact? AO is looking for dedicated individuals to join our customer service leadership team. Work from home, enjoy a flexible schedule, and advance your career while maintaining a healthy work-life balance. - Work-Life Balance: Customize your schedule and work from home, giving you time for what matters most. - Supportive Environment: Join a nurturing team that values your success and personal well-being. - Mentorship & Growth: Learn from experienced leaders dedicated to helping you excel in customer service management. - Exciting Perks & Incentives: - Annual Incentive Trips: Rewarding top performers with unforgettable travel experiences. - Insurance Reimbursement Program: Comprehensive coverage to protect your well-being. - Skills Enhancement: Specialized training programs to sharpen leadership and management skills. - Unionized Benefits: Enjoy security, representation, and a supportive community. Qualifications - Commitment to delivering exceptional customer service. - Strong communication and interpersonal skills. - Ability to lead and inspire teams to achieve outstanding results. - Desire for professional growth while maintaining a healthy work-life balance. Company Description

• Perform client onboarding in compliance with OFAS standards. • Work with Director on engagement timelines and budget. • Implement new client processes and manage 3rd party application setups. • Ensure internal compliance of OFAS processes.

• Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives • Handle inbound calls from both patients and referral sources • Accountable for daily and weekly goals for assessments scheduled • Communicate effectively with patients • Work independently and also as a key member of the entire team • Maintaining constant contact with referral sources, field personnel and internal associates • Place scheduled assessments on the field representative calendar • Document all calls, tasks and appointments in Salesforce • Create positive first impression of ExactCare and the unique services we provide • Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls • Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.