• Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals. • Build and maintain strong client relationships by understanding their operational and technical challenges. • Provide strategic IT guidance and help clients adopt AHEAD’s solutions to improve efficiency and achieve their business objectives. • Conduct regular health checks, risk assessments, and technical reviews to identify gaps and recommend improvements. • Participate in Quarterly Business Reviews (QBRs) to communicate technical value and roadmap alignment. • Collaborate with internal teams (Sales, Engineering, Client Success, Project Management) to ensure seamless service delivery. • Support the Client Success Managers in managing account profitability and service performance. • Maintain accurate and up-to-date technical documentation for client environments. • Identify opportunities for service expansion, automation, and optimization. • Ensure all client engagements are executed with a focus on results, accountability, and continuous improvement.

• Actively engage in calls and meetings with potential customers. • Collaborate and oversee technical discussions in ongoing business opportunities. • Provide in-depth architecture and sizing recommendations. • Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions. • Assist prospective customers in constructing a compelling business case. • Create materials to showcase product functionality and performance. • Take the lead in internal initiatives to improve our processes, systems, and tools. • Leverage your technical expertise as a subject matter expert within the team. • Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. • Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. • Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, ...). • Offer insights regarding the availability of new features in Wiz. • Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. • Continuously monitor news related to new & emerging cloud security threats. • Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

• We’re looking for a Technical Account Manager to build, retain, and grow our customer base. • In this role, you’ll work closely with our Account Executives, applying best practices and solutions to ensure our customers are set up for success and achieving their individual business goals and objectives. • As a successful Technical Account Manager, you’ll use your consultative mindset to leverage Cupix’s technology solution within the industries we serve. • You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your customer base. • You'll report to the VP of Customer Success. • Become a Cupix product expert. • Understand the goals and objectives of new customers and translate those needs appropriately through the implementation and onboarding process. • Clearly communicate setup requirements and expectations with customers and key stakeholders. • Train customers on Cupix software products, capabilities, and best practices to simplify adoption and align expectations. • Troubleshoot technical issues as the first point of contact for customers. • Record customer needs, requests, and questions in our CRM system and communicate to key internal stakeholders. • Leverage feedback for continuous improvement to the onboarding process and training materials. • Gain a strong understanding of best practices relevant to retaining and growing customers within a personal portfolio while mitigating risk. • Build trust and create meaningful relationships among champions and key executives within each customer. • Ensure customers understand the value Cupix delivers to their business by conducting virtual or on-site use case reviews that mirror their business goals and objectives. • Identify and forecast risk as well as growth opportunities within the portfolio. • Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors. • This position requires 20% or more travel to client sites!