Job Closed
This listing is no longer active.
Cloud Service Manager
Location
Germany
Posted
123 days ago
Salary
0
Seniority
Lead
Job Description
Cloud Service Manager
PTC
• Represent PTC with major international SaaS customers, including top-tier Fortune 500 companies • Ensure long-term customer experience and satisfaction with PTC’s Internet Of Things (IoT) Saas/Cloud offering • Be a trusted advisor and influential problem solver for customers • Plan and execute risk mitigation plans to retain and build loyalty with customers • Maximize customer value to sustain business growth and profitability
Job Requirements
- Bachelor’s degree in computer science or a related field
- 10 years of experience in Cloud or SaaS client service or account management functions
- 5 years experience managing IT systems
- Great communication skills in English (fluency required); German or French is a plus
Benefits
- Flexible work arrangements
- Professional development
Related Guides
Related Categories
Related Job Pages
More Cloud Engineer Jobs
• As a Cloud Ops Administrator you will be responsible for configuring, monitoring, and managing the cloud instances of CBN STI solutions for our North American customers. • Manage and provide ongoing support to ensure they remain highly available, reliable, and secure. • Install, configure, and maintain services, instance nodes, networks, and other IT infrastructure components. • Design, maintain, and improve infrastructure‑as‑code and automation pipelines to reduce manual operations and improve reliability and repeatability. • Monitor system and database instances performance, identify issues, and optimize performance. • Implement and manage security measures to protect systems and databases instances from unauthorized access and threats. • Develop and implement backup and recovery plans to ensure services and instances are ready and available 24/7 and on demand. • Provide technical support for systems and instances in test and production environments. • Create and maintain comprehensive documentation for system and database configurations, changes, processes, and procedures.
• The Cloud Engineer is responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments) • Responding to alerts generated by monitoring and operational tools • Assessing events that require investigation, • Coordinating or performing initial remediation as needed • Contribute to small-scale projects, ongoing tuning and optimization of monitoring and alerting systems • Proactive maintenance activities such as patching and remediation to ensure platform stability, performance, and security • Document configurations, procedures, and best practices; maintain accurate technical documentation • Participate in client onboarding, delivery, and internal continuous improvement initiatives • Follow documented Change and Problem Management processes for Netrix and its customers
• Develop and lead the sales strategy for hyperscaler and cloud partners to support adoption of NVIDIA platforms across enterprise and AI workloads. • Mentor, empower, and grow a high-performing team passionate about long-term customer success and balanced growth. • Build and deepen relationships with executives, customers, and partners to identify new opportunities and develop shared value. • Collaborate with product, engineering, and marketing teams to align solutions with customer needs and emerging industry trends. • Provide thoughtful, reliable forecasts; identify market opportunities; and share insights that advise strategic direction. • Represent NVIDIA at industry events and executive discussions, highlighting our leadership in accelerated computing and AI. • Cultivate an inclusive culture dedicated to growth that encourages innovation, teamwork, and operational excellence.
• We are looking for a talented Lead Cloud Architect to join projects led by the Cloud Service Unit. • In this role, you will design and lead modern data platforms for international clients, defining architecture in multi-cloud environments (AWS, Azure, GCP) and building scalable solutions. • You will work closely with cloud and data engineers as well as business stakeholders to deliver secure, high-performance data ecosystems, while also supporting delivery and presales activities as a trusted technical advisor. • As a Lead Cloud Architect (Infrastructure), you will be a key person in shaping cloud strategies for our enterprise clients. • You will lead migration projects and design foundations for secure and scalable multi-cloud environments. • Your role combines deep technical knowledge with business communication skills, you will conduct strategic workshops with clients, support sales teams during the presales phase, and manage projects from a technical perspective. Your architectural decisions will have a direct impact on the success of digital transformation in organizations from the financial and manufacturing sectors.




